Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Jeg er virkelig skuffet over min oplevelse med Abelstedt. Min kæreste købte en ring derfra, men allerede efter blot 4 måneder begyndte stenen at sidde løst. Det var ikke bare en lille smule – de... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jeg returnerede en ellers utrolig smuk ring hen over sommeren. Desværre var den synsmæssigt for stor til min hånd. Sommeren gik, og jeg havde endnu ikke fået penge refunderet. Jeg sendte en enkelt mai... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Jeg købte sidste sommer en Oxford oval guldbelagt ring, som desværre tabte sin guldbelægning efter 4 dage og nu 3/4 år efter begynder den at tabe den beskyttende belægning de har givet den... Jeg kon... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jeg elsker alle Abelstedt flotte varer 😉 Deres service og levering er SÅ perfekt og jeg vil anbefale dem til alle og jeg vil altid handle der. Jeg håber alle vil prøve at handle der, Abelstedt er b... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Gioielleria

Scritti dall'azienda

Welcome to the sparkling world of Abelstedt


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

325 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 58% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Best experience

I came across Abelstedt while searching for a special birthday gift for my sister. She’s quite picky with jewellery, so I wanted something that felt elegant and timeless, but still had personality. I ended up choosing one of their classic rings, and it honestly exceeded my expectations! The packaging alone felt super luxurious, and the ring itself sparkled beautifully. She was absolutely over the moon.

Shipping was also fast and reliable, and the customer service was kind when I had a question about sizing. I’ll definitely be coming back for Christmas gifts this year!

10 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5
Logo di Abelstedt

Risposta di Abelstedt

Hi Andrejs

I’m truly sorry to hear that the item didn’t look the way you expected, I completely understand how disappointing that must feel. 💛

Thank you so much for letting us know! I’ve already made a note on this specific product, and I’ll make sure we add even more pictures to help future customers get the clearest possible impression. The item currently has both product videos and try-on pictures, but your feedback is super valuable for us to improve.

I really hope you’ll love your purchase despite this, and please know that we’re always here if you need any help or have questions. ✨

Valutata 1 stelle su 5

I had bought a ring with engraving and…

I had bought a ring with engraving and after wearing it for one day it already had a crack. And unfortunately it cannot be returned which I think is bad.

11 giugno 2025
Logo di Abelstedt

Risposta di Abelstedt

Hi Elena

I’m truly so sorry to hear about your experience – that’s absolutely not the quality we want to deliver, especially with something as meaningful as an engraved ring. 💍✨

Even though engraved items normally fall outside our standard return policy, a crack after just one day of wear is definitely not acceptable. Please reach out to us directly at [contact@abelstedt.com], and we’ll make sure to find a good solution for you right away. 💛

Thank you for bringing this to our attention – your feedback helps us improve, and most importantly, we want you to feel happy and confident with your purchase. 🌷

Valutata 5 stelle su 5

Wonderful customer service

My ring lost a stone, and I got an immediate response from customer service, who sent out a brand new ring without needing me to return the old one. Wonderful customer service. Very beautiful rings — I highly recommend them!

6 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

God service!

Jeg havde brug for at ombytte en ring til en anden størrelse. Jeg sendte den retur mandag og allerede onsdag havde jeg en smuk ring, i den rigtige størrelse. Mega god service🤩!

28 maggio 2025
Non scritta su invito
Logo di Abelstedt

Risposta di Abelstedt

Hej Alea,

Tusind tak for din anmeldelse, det betyder virkelig meget for vores lille forretning.

Stort knus,
Julie

Valutata 1 stelle su 5

Oplichters

Wat een slechte zaak. Mijn moeder heeft hier een ring besteld wat niet paste, dus stuurt ze de ring terug. Nu na 3 maanden heeft ze het geld nog steeds niet terug gekregen. Na meerdere contacten met post nl & klarna moet de ring bij abelstedt aangekomen zijn maar ze geven mijn moeder haar geld niet terug en negeren je compleet. Bestel hier niet!!! Het zijn oplichters die je negeren bij problemen en je geld niet terug overmaken

23 maggio 2025
Non scritta su invito
Logo di Abelstedt

Risposta di Abelstedt

Hi Emily

Thank you for sharing your feedback. I’m truly sorry for the frustration you and your mother experienced with the return – waiting that long is of course not the experience we want to deliver.

I just want to reassure you that your mother has received her refund, and I’m happy this matter has now been resolved. 💛 We’ll also make sure to review this internally so we can improve our communication and avoid such long waiting times in the future.

If there’s ever anything more we can do for you or your mother, please don’t hesitate to reach out directly – we’re always here to help.

Valutata 4 stelle su 5

Very good customer service

Very good customer service. I was unlucky that I ordered the ring just before Easter, and the transport company didn't handle it well at all. I ordered on April 16th and received the ring on April 30th. But Abelstedt did everything and more to compensate for this. Highly recommended!

16 aprile 2025
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Risposta di Abelstedt

Hi Josef

Thank you so much for your sweet review, it means so much to me.

Hugs
Julie

Valutata 1 stelle su 5

I havent got my order get but still…

I havent got my order get but still waiting

22 aprile 2025
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Risposta di Abelstedt

Hi Patricia,

I was so sad to see your one-star review. I noticed your order was placed during the Easter holidays, which caused the unfortunate delay by the carrier. I’m truly sorry about that. We gave a 50% discount as a apology, but I completely understand if the wait was still disappointing.

I really hope you’re enjoying your piece and that it brings you a little sparkle, despite the delay.

Warm hugs,
Julie 🤍

Valutata 5 stelle su 5

I think it’s very common for us as…

I think it’s very common for us as customers to leave reviews when companies do something bad or whenever something goes wrong with our order, but we are not that quick to write a great review so here goes:

I bought a ring from Abelstedt for my partner and omg it didn’t fit, got an (M) I was so sad but they helped me through the return process and today I received a new size just now an (S) and it’s exactly what I wanted (quality and size wise) thank you Julie, for your amazing help and prompt response every time I needed it.

28 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Just happy

A beautiful gift for my girlfriend and quick response thank you

16 aprile 2025
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Risposta di Abelstedt

Hi Danny,

First of all, I’m so sorry about the delay. I saw that you managed to sort things out with my colleague, and we sent a new package to your updated address, along with a little extra gift to make up for the Easter delay.

Warm wishes,
Julie

Valutata 1 stelle su 5

Handlen var fin

Handlen var fin, men den blev ikke returneret på grund af graveringen, og det vidste jeg ikke, og desværre blev det efterspurgt, og guldfarven er meget lys og slet ikke passende, og jeg kan desværre ikke returnere den.

2 aprile 2025
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Risposta di Abelstedt

Hej,

Julie her 💛 Jeg er virkelig ked af at høre, at du ikke er glad for guldfarven. Det er en klassisk 18 karat nuance, som vi har valgt netop fordi den passer til det mere skandinaviske look, lidt mere afdæmpet og mindre orange. Men jeg forstår virkelig godt, hvis det ikke levede op til dine forventninger.

Jeg kan også sagtens sætte mig ind i, at det er frustrerende ikke at kunne få en refundering. Vi er en lille passioneret forretning, og derfor er vi nødt til at følge vores handelsbetingelser, især når der er tale om en ring med personlig gravering, som vi desværre ikke kan videresælge.

Det betyder meget for mig, at du har delt din oplevelse, og jeg håber, at vi på et tidspunkt får muligheden for at overraske dig positivt igen 💫

Alt det bedste
Julie

Valutata 5 stelle su 5

Good service and quality

Package delivered to service point but no message which service point. After contacting customer service they helped me very quickly and i received the package.
It was packed very nicely in a premium package and the ring looks really nice too.
I am happy

26 marzo 2025
Valutata 5 stelle su 5

I will be recommending Abelstedt to others

I received a ring from Abelstedt for my birthday, and I am beyond delighted. The design is absolutely exquisite, and the entire experience - from the elegant packaging to the moment I received the package - was of the highest quality.

There is no doubt that I will be recommending Abelstedt to others, and this certainly will not be the last time I have one of their beautiful pieces on my wishlist!

18 marzo 2025

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