Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Luke answered all my questions/queries straight away and got me the best deal with a better package than I originally went for. He got all my details and then I swiftly got the confirmation email an... Leggi di più
Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Leggi di più
Suleman honestly gave me the best resolution I could have imagined. I’m really happy with the service and understanding. Everyone knows how difficult these calls can be and how stubborn some reps can... Leggi di più
L'azienda ha risposto
4,6
Eccellente
12K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great service
Great service, easy and simple to arrange setup all thanks to Nick... Thank you will defo recommend 4th utility
2 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Neil,
Thank you for the fantastic feedback and recommendation! We're delighted Nick made arranging your setup easy and straightforward. We'll make sure your thanks and kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Doubled my speed and lowered the price
Doubled my speed and lowered the price, Ben was really helpful!
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Ben,
Thank you for the five stars! We're delighted Ben was able to find you a deal that doubled your speed while lowering the price. It's fantastic to hear he was so helpful, and we'll make sure your feedback is passed on 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
My Daughters broadband was down
My Daughters broadband was down, Tobi arranged for her to authorise my dealing with the account and then I spoke to him about the issue. He was able to diagnose the problem over the telephone and talked me through getting up and running again. Tobi was friendly, efficient and a pleasure to deal with. Maxine Lewis
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi John,
Thank you for the fantastic feedback! We're delighted Tobi helped arrange the account authorisation and then diagnosed your daughter's broadband issue over the phone, guiding you through getting her service back up and running. We'll make sure your comments about his friendly and efficient support are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Ajmal introduced himself very politely
Ajmal introduced himself very politely. The conversation was very efficient and businesslike but still friendly. I felt the time was well spent and the follow-up looks very straightforward. A very pleasant and positive experience.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Paul,
Thank you for such detailed feedback! We're delighted Ajmal was polite, efficient and professional while still keeping the conversation friendly. It's great to hear you felt your time was well spent and that the follow-up process looks straightforward 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really happy with the support I…
Really happy with the support I received from Lelo. She was friendly, patient, and very helpful over the phone. She also arranged a follow-up call to check that everything was sorted, which I really appreciated. Great customer service and highly recommended!
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Deepesh,
Thank you for the fantastic feedback and recommendation! We're delighted Lelo was friendly, patient and helpful and went the extra step of arranging a follow-up call to make sure everything was sorted. We'll make sure your kind comments reach her 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Take time to check.
Thought the first call could be a scam so called the next day found out it wasn't
2 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Jacqueline,
Thank you for your feedback! We completely understand your caution when receiving an unexpected call. We're glad you were able to contact us directly the following day and confirm that the call was genuinely from our team 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Shawn called me today to renew my…
Shawn called me today to renew my current contract. He dealt with this very efficiently, helping us by matching other prices from different providers. He gave us a good deal, he was polite & concise at all times.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Lorraine,
Thank you for the five stars! We're delighted Shawn handled your renewal efficiently, explored competitor pricing and found you a deal you were happy with. It's great to hear he remained polite and concise throughout, and we'll make sure your comments are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4th utility service
During the time I was with 4th utility, over 2yrs, I found the service very good. The service dropped a couple of times. Megan from customer service today was very polite and professional.
I am very unhappy that they require 4wks notice to discontinue the service. I move to a new property and I had just a few days to leave, about a week. 4th utility do not provide a service in the new area. It seems very unfair for them to charge for a service that was not utilised for several weeks.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there,
Thank you for your feedback and for being with us for over two years. We're pleased you generally found the service very good and Megan polite and professional. We appreciate your concerns regarding the notice period and charges after moving somewhere we cannot provide service. As you're leaving us, we'll ensure your feedback is considered as we continue improving our customer experience.
give Suleman a raise because he just saved you a customer
Suleman honestly gave me the best resolution I could have imagined. I’m really happy with the service and understanding. Everyone knows how difficult these calls can be and how stubborn some reps can be but honestly I didn’t even have to fight or insist, it was so stress free and the perfect solution.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Ameera,
Thank you for such fantastic feedback! We're delighted Suleman listened, understood the situation and found a resolution that left you so happy. It's wonderful to hear he made what could have been a stressful conversation feel straightforward and completely stress-free. We'll make sure your brilliant comments reach him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Ben was so friendly and helpful
Ben was so friendly and helpful. He guided me through everything so clearly and overall just came across as a really nice guy. 10/10
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Ben was friendly and helpful and guided you through everything so clearly. We'll make sure your 10/10 feedback and kind comments are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
OLU was great and very knowledgeable…
OLU was great and very knowledgeable and approachable
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Muhammed,
Thank you for the five stars! We're delighted Olu was knowledgeable, approachable and provided you with such a positive experience. We'll make sure your great feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Professional and quick
Ash quickly understood what I wanted, check if it can be arranged and resolved my query. Thanks a lot!
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there,
Thank you for the fantastic feedback! We're delighted Ash quickly understood what you needed, checked what could be arranged and resolved your query efficiently. We'll make sure your thanks are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
One assistant who knows his job
The information given to me this morning by the first 3 assistants was very confusing and contradictive thd 4th agent Benjamin made it very clear what was happening with my account and cleared up all the confusion
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there,
Thank you for your feedback! We're sorry the information you initially received was confusing and contradictory. We're delighted Benjamin was able to clearly explain what was happening with your account and resolve the confusion for you. We'll make sure your positive comments about him are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
****AVOID****
Worse company I have the unfortunate pleasure to deal with. Upgraded my wifi because it was so bad then I have had 2 payments coming out of my account as they did not close my original account. 25min phone call advising this has now been resolved only to find out it hasn’t and another payment has come out of my account.
Then I have received an email saying “you’re leaving us” only to call AGAIN for another 30min to find out they haven’t closed the other account or refunded me the 2 additional payments I have made. To top it all off the wifi isn’t great, advertising extremely fast wifi but it’s big standard and over priced. Avoid this provider when my contract ends I will be leaving anything is better than this.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Matt,
We're sorry to hear about the issues you've experienced with your WiFi, duplicate accounts and payments, the cancellation email and the time spent calling us after being advised matters were resolved. We also appreciate your concerns about speed, pricing and the outstanding refund. Please respond to the email you'll receive from Trustpilot with your details so we can investigate this personally and review what has happened.
Quick answering of phone
Quick answering of phone and very helpful and friendly advice over the phone. The problem was investigated and felt the person genuinely cares and tried to help.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Conny,
Thank you for your feedback! We're pleased your call was answered quickly and that you received friendly and helpful advice. It's particularly great to hear you felt our adviser genuinely cared, thoroughly investigated the problem and did everything possible to help 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fom sorted everything out for me great…
Fom sorted everything out for me great agent value to your company
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Eric,
Thank you for the five stars! We're delighted Fom was able to get everything sorted for you and made such a positive impression. We'll make sure your fantastic comments about the service provided are passed on 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Efficient customer service
There was refreshingly no wait for customer service when I called. Shuaib was efficient and courteous and resolved my issue within a few minutes. Thank you.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Jennifer,
Thank you for the fantastic feedback! We're delighted you were able to reach us without a wait and that Shuaib was courteous, efficient and resolved your issue within just a few minutes. We'll make sure your thanks are passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Quick solution to router fault
My technical issue was solved quickly and efficiently. I called 4th Utility due to a fault with my router. I was helped by Ash, who was polite and courteous, and diagnosed a problem with the power supply. He then arranged for a replacement to be sent straight away.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Matthew,
Thank you for the fantastic feedback! We're delighted Ash was polite and courteous, quickly diagnosed the router power supply fault and arranged for a replacement to be sent straight away. It's great to hear your technical issue was handled so efficiently 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Lack of Internet service solved
Called in as I had an issue with my Internet not receiving service. Tobi was very helpful on the phone, and was really efficient in helping solve the issue.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi Clinton,
Thank you for the five stars! We're delighted Tobi was helpful and efficient and was able to get your internet service issue resolved. We'll make sure your positive feedback is passed on to him 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Fahed was wonderful and incredibly…
Fahed was wonderful and incredibly helpful. Gave me some really good advice on top of his great work.
He patiently waited while the broadband was trying to reconnect. Overall great help and I’m very satisfied with his service.
5 ottobre 2026
Non scritta su invito
Risposta di 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Fahed was so helpful and went the extra mile to support you. 🌟 It's great to know he provided useful advice, remained patient while your broadband reconnected and ensured everything was working as it should. We'll be sure to pass your kind feedback on to Fahed and the team.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.