Optima Legal Recensioni 

9709
TrustScore 4 su 5

4,2

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

RE- MORTGAGE SERVICES COULDN'T BE SIMPLER I received online communication throughout the whole process of remortgaging. At first I was a little weary as I’m not that savvy using computers,ho... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

They were good especially at the start and would recommend. My two comments are they could have acted faster between the mortgage offer which was late through no fault of their own and completion whic... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Better than most I've dealt with during mortgage/re-mortgage. They managed to get things turned around within 2 weeks which minimised the negative impact of being on an SVR after a broker screwed up... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had a very smooth, efficient experience with Optima. The online portal was user friendly & updated regularly and promptly so you knew exactly where you were in the process. Would definitely use Opt... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Notaio
  2. Studio legale
  3. Avvocato
  4. Servizi legali

Informazioni su Optima Legal

Scritti dall'azienda

Optima Legal

We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

10K recensioni

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4,2

Tutte le recensioni

(9709)

1236 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Everything was clear and concise

Everything was clear and concise. The whole process was easy to complete.

18 agosto 2026
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Risposta di Optima Legal

We're truly glad to hear that our process was easy and clear for you. We appreciate your kind words!

Optima Legal

Valutata 5 stelle su 5

Excellent Service

Excellent Service ! Would 100% recommend this company.

17 agosto 2026
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Risposta di Optima Legal

We are happy to hear you had an excellent experience! We truly appreciate your recommendation.

Optima Legal

Valutata 5 stelle su 5

The portal is exceptional

The portal is exceptional. Enabled me to see where I was in the process and what to expect and when.
Great system and service would highly recommend.

3 agosto 2026
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Risposta di Optima Legal

We're pleased to hear you found our portal exceptional and that it helped you understand your progress and what to expect. We appreciate your kind words about our system and service.

Optima Legal

Valutata 5 stelle su 5

Really pleased with the service from Optima Legal

Really pleased with the service from start to finish. The portal was really easy to use, making it simple to upload documents and keep track of everything throughout the process. Communication was excellent, and any questions we had were answered quickly and clearly.
The whole mortgage process felt straightforward and stress-free. I’d definitely recommend them to anyone looking for a helpful, professional mortgage broker.

17 agosto 2026
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Risposta di Optima Legal

We are pleased to hear that our service made your mortgage process straightforward and stress-free. It's good to know that our portal and communication met your expectations. We truly appreciate your kind words and recommendation; it means a great deal to us.

Optima Legal

Valutata 1 stelle su 5

Terrible service they have received two…

Terrible service they have received two redemption letters and have done nothing about it. Interest is constantly been charged daily and still no movement. AI system is terrible as well.

17 agosto 2026
Non scritta su invito
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Risposta di Optima Legal

We are truly sorry to hear about the issues you've experienced with the redemption letters and the ongoing interest charges. We understand your frustration and are actively looking into this matter to ensure a resolution.

Optima Legal

Valutata 5 stelle su 5

Great experience.

Very impressed from start to finish.

14 agosto 2026
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Risposta di Optima Legal

We are pleased to hear that you were impressed with your experience from beginning to end. Thank you for sharing your positive feedback!

Optima Legal

Valutata 1 stelle su 5

Pathetic would be a compliment.

Pathetic would be a compliment.

The overwhelming negative reviews for this company are completely justified, the people working at these solicitors must be the most incompetent and brain dead group of people I have ever dealt with in my lifetime. The levels of stupidity are staggering.

They use a client portal which is cumbersome at best. Their telephone reception useless, on multiple occasions I was “being transferred to the relevant person in the legal department” only to get redirected back via the automated answering system.

They ask for documents to prove a payment has been made. The proof is provided. They ask again. I point to the statement provided, sighting the date of the transaction. They confirm they have the information they need. A couple of weeks go by and they ask for exactly the same proof again. I point to the statement provided. Again. And the fact that they have already acknowledged the proof. They confirm they have the information they need. A few more weeks go by and they ask for the same proof of payment a 3rd time. I now point to the document provided and the two previous occasions where they have confirmed they have the information they need.. and so it goes on all the while the clock is ticking.

14 agosto 2026
Non scritta su invito
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Risposta di Optima Legal

Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience with our services has been so frustrating and that we have not met your expectations.

We have been unable to identify your file from the information you have provided so have sent a request for further information. We would be grateful if you could provide this info as it will allow us to review your experience in full.

Optima Legal

Optima Legal

Valutata 5 stelle su 5

Communication via email / text was…

Communication via email / text was great, providing details was easy (ok extra cost), via app but everything went really smoothly.

14 agosto 2026
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Risposta di Optima Legal

We're pleased to hear that our communication and the app made the process smooth for you. Thank you for your positive feedback.

Optima Legal

Valutata 5 stelle su 5

Fantastic hassle free and speedy…

Fantastic hassle free and speedy service. Made my experience so easy.

14 agosto 2026
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Risposta di Optima Legal

We are so pleased to hear that your experience was easy.. We truly appreciate your positive feedback!

Optima Legal

Valutata 5 stelle su 5

Online portal

First time using the online portal, wgich took some getting used to, but was actually really simple to use

1 agosto 2026
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Risposta di Optima Legal

We're happy to hear that our online portal, despite an initial learning curve, proved effective for you. We appreciate your positive feedback!

Optima Legal

Valutata 5 stelle su 5

"Excellent service from Optima Legal…

"Excellent service from Optima Legal throughout my remortgage to Barclays. The process was smooth, communication was clear, and everything was handled efficiently. Highly recommended."

14 agosto 2026
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Risposta di Optima Legal

We are pleased to hear that your remortgage process was smooth and efficient. We are glad our clear communication made everything easy for you.

Optima Legal

Valutata 5 stelle su 5

I’m am a land lord and been in the…

I’m am a land lord and been in the business since 1998 Optima legal are the most professional solicitors I have dealt with every thing was so smooth I would personally like to thank Osima and Emma. Hopefully got there names right for keeping me updated I would 100 pc recommend them and would not use any other solicitors so thank you everyone at Optima legal for making things run so smoothly

14 agosto 2026
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Risposta di Optima Legal

We are delighted to hear about your positive experience with us. It's wonderful to know that our team provided such professional and smooth service. We truly appreciate your recommendation and look forward to assisting you again in the future.

Optima Legal

Valutata 5 stelle su 5

Highly recommend

I have been extremely impressed with the service I have received from Optima Legal and would highly recommend to anyone. Their communication through email, portal, text messaging and calls has been outstanding - really clear, concise, courteous and efficient. They have made the process of renewing my mortgage (along with my excellent mortgage advisors) really seamless and straightforward.

14 agosto 2026
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Risposta di Optima Legal

We are pleased to hear that you were extremely impressed with our service and would highly recommend us. It's wonderful to know that our communication made your mortgage renewal process seamless and straightforward.

Optima Legal

Valutata 5 stelle su 5

Very good and quick

Very good and quick. Excellent communication.

13 agosto 2026
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Risposta di Optima Legal

We are pleased to hear that our service was very good and quick for you. Thank you for highlighting our excellent communication.

Optima Legal

Valutata 5 stelle su 5

Great service and excellent…

Great service and excellent communication.

24 luglio 2026
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Risposta di Optima Legal

We are pleased to hear that you had a great experience using our services. Your kind words are truly appreciated.

Optima Legal

Valutata 1 stelle su 5

Dialogue with this company is painful

Dialogue with this company is painful. Each time I interact with them a different person responds and contradicts the previous response. I am at risk of losing my house sale as Optmi have failed to submit an application to the land registry to update my details following a recent remortgage. Avoid at all costs.

12 agosto 2026
Non scritta su invito
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Risposta di Optima Legal

We are sorry to hear about your frustrations when contacting us, the way we work and handle contact from customers is currently under review and your feedback is important to us in this matter.

Once a remortgage is complete we have 35 days from the date of the OS1 document to submit the application to HMLR, which was within the time frame required. We regret if you wished this to be done sooner, however we were not informed of your requirements for an expedited process until you notified us a week after completion. We then took action to get this done within 24 hours.

We do apologise that you were given incorrect information from our colleague, this will be reported and back and extra training provided to ensure this doesn't occur again.

Optima Legal

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