1st Energy Pty Ltd Recensioni 386

Was overcharged $200 and then S100 or so. Complained, and received a letter stating that I was $25 or so in Credit. That was some months ago. I HAVE NOT received any more bills! I record my Meter Reading every couple of days. Today I spoke with Jenny. Apparently the overcharging has been cancelled and the Account is $63.64 in Credit. This is very surprising news. Quentin

Absolute incompetence by the consultants and the person who was supposed my online complaint. I am the authorised rep for a tenant in a building and this is regarding a meter upgrade. After numerous emails backwards and forwards between myself and this person who was supposed to be handling the complaints, she then tells me legally, I have no authority to advise her to contact the Managing Agent. The person gave me authority to speak on his behalf as he has poor English skills and it was recorded in their system I'm the authorised rep. If they needed legal proof that was never advised in the first email. Also, previously during COVID, they sent him an exorbitant invoice something like 6 times the average usage and when I complained, their answer was to pay for it anyway. I refused to do that and I lodged a complaint with the Energy Ombudsman and they reissued the invoice with the appropriate amount based on his usage.

It was very easy to understand i could see the rate charges i highly recommend 1st energy

Knew what he was talking about, and explained it well

Great customer service. Very happy with 1st Energy, have recommended them to family and friends. We had a hassle free transition from one property to another.

$157 service fee a month

AVOID 1st energy

He was very knowledgeable helped me out with my situation and put me onto the right person very happy with the service

Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed up for ‘1st Saver Online’..also did not show the plan reference code which both combined I wouldve used to validate we were on the correct plan as requested. The conditions and charges were however correct.

you were simply up front honest thats all a customer wants

Initial contact was great, yet to receive a bill and see if the promises and reates are cheaper.

He was very helpful and explained everything in an excellent manner, also was very caring

Firstly, I got straight through on the phone. Ash was very professional and helpful. He dealt with my request quickly.

Carmel looked after me so well, explained everything and made me feel that it would all work out well.
Carmel is a great asset to your company, I appreciate her help and knowledge.
Regards Delia Walters

I now have two premises hooked up with first energy.
Helpful, friendly and have always gone out of their way to provide a good service

The representative was very friendly and informative. Explained any questions l had and made the changeover easy

I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans that suit my lifestyle. I've been saving money and enjoying reliable power ever since I joined. I highly recommend 1st Energy to anyone looking for a better energy provider.💡💡

Ash was clear and concise… really helpful

Number one for me is not being put on hold when calling. I just hate that and would not hesitate to switch companies based on that alone. You guys are great. I got a quick response and to top it off she was easy to understand with an Aussie accent. That's my other big gripe. Companies that have their call centres off shore and you just can't understand their accent. I've hung up on these people in the past and black list those companies. They think they are saving money, but in effect they are doing themselves a dis service for the sake of Australian jobs and saving a few bucks. So the bottom line is :-
1. Answer calls promptly.
2. Have Australians on your help desk.
Well done to you guys.