Prompt call back from my enquiry, they explained my current bill and were it will be cheaper, no lock in contract!
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Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed... Leggi di più
L'azienda ha risposto
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... Leggi di più
L'azienda ha risposto
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Informazioni di contatto
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,6
Eccellente
386 recensioni
Non ha risposto alle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
1st Energy is great
1st Energy is great. They've always been helpful when I've called with questions or concerns. I was a bit sceptical at first, when I joined years ago. But I've never had an issue. Which is exactly what you want 😅😅
23 luglio 2024
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Cassandra. Great to hear the feedback.
Excellent service
Will was very helpful, and explained everything very clearly. I'm from the UK, and this would have taken several hours to set up via telephone there, being transferred between multiple departments. Here it was straightforward, simple, and friendly.
8 luglio 2024
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Alex. Will will be delighted with the feedback. :-)
EASY PEASY
My ph rep was friendly and changed my account to my new home easily
28 giugno 2024
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Everything explained in great detail…
Everything explained in great detail and very responsive to queries
29 giugno 2024
Non scritta su invito
Efficient and friendly and resolved my…
Efficient and friendly and resolved my issues. Good work
4 giugno 2024
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Great communication easy process
Jayden is a great communicator he is personable, clear and helpful. He walked me through the entire process and made it dead easy.
31 maggio 2024
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Risposta di 1st Energy Pty Ltd
Thanks for taking time to provide a view Alison. Jayden will be thrilled with the feedback.
Not impressed
Deceased estate went from three people to one. I was paying around $600-$800 per quarterly for a one-person Houshold, living in the dark. This seemed fishy so I changed to another provider. Low and behold, it was $250 per quarterly, twice now. I saw the meter reader attend, but I suspect they just go by estimates.
24 novembre 2023
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Risposta di 1st Energy Pty Ltd
Thanks for taking time to provide a review Cee Jay. I've had a look on the system and we don't have an account in your name so unfortunately I can't offer any explanation here but I am certain there is one. We are absolutely not in the game of overcharging our customers so I would really love to investigate this further. Please message me with your customer number or name and address and I will be able to assist further. Kind regards Sarah
Ash was very helpful and professional
Ash was very helpful and professional. Great product knowledge.Answered all questions
17 maggio 2024
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Risposta di 1st Energy Pty Ltd
Thanks for taking time to provide a review Karen. Great to hear the feedback. :-)
all about their bill
they were easy to talk to and explained every thing
19 aprile 2024
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thank you for taking time to provide a review Iceman. Much appreciated.
Very helpful and concise
Very helpful and concise. As this was my first experience with 1st Energy it went like a breeze. Happy with the end result.
16 aprile 2024
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thank you for taking time to provide a review Joe. Much appreciated.
Good service
23 aprile 2024
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Risposta di 1st Energy Pty Ltd
Thanks very much for taking time to provide a review Bao. :-)
I got a call from 1st energy about…
I got a call from 1st energy about their company, they got my details but I didn't sign up for anything, next thing I got a message welcoming me to the company so I got in contact with them to stop but they said they would call me back, never got back to me, rang my provider to stop them, don't give your details to them,
18 aprile 2024
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Risposta di 1st Energy Pty Ltd
Hi Smith, thank you for taking time to raise your issue. What you have written is not in keeping with our onboarding policy so I am surprised to hear of this. Please can you email me at sarah.landry@1stenergy.com.au so I can look into this further and ensure I resolve this immediately. Kind regards Sarah
This company will over charge you and…
This company will over charge you and use estimated bills rather than actual reads. This company also charged me full rate during 2022 Floods, when I had turned power off before evacuation and wasn't able to get home for 4 months. Will never go with this mob. Be careful dealing with this company and make sure you compare your meter to what they are charging x
1 gennaio 2024
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Knew what she was talking about and was…
Knew what she was talking about and was very friendly
3 aprile 2024
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Risposta di 1st Energy Pty Ltd
Thanks for taking time to provide a review William. Much appreciated.
So far I have had great service from…
So far I have had great service from your company. I hope it keeps up .
8 marzo 2024
Non scritta su invito
Really easy
Everything went to plan, effortless, needed the power connected a day earlier then I had originally intended to move in, just one phone call and it was done.
14 febbraio 2024
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thanks for taking time to provide a review Mike, much appreciated.
Quick and easy
26 febbraio 2024
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Risposta di 1st Energy Pty Ltd
Thanks for taking time to provide a review Zoe, much appreciated.
Easy to sign up with relevant…
Easy to sign up with relevant information easy to access. Pricing is competative and the switch over is easy
26 gennaio 2024
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thanks for taking time to provide a review Tania, much appreciated.
Prompt and polite service
Customer service representative was polite and handled the call professionally.
30 gennaio 2024
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback. Thanks for taking time to provide a review.
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