1st Energy Pty Ltd Recensioni 386

User friendly sign up. Answered all my questions. Very happy

Quick easy and helpful rather than blocking, many hoops and judgements of status and viability to pay

Fast efficient and knowledgeable customer support who made switching providers a breeze.

I thought the product was good. Jessica, the cold caller was lovely but then when I had to hang up and wait for a call from the product manager it became very messy.
I think what happened was a different power company called me in between times. Then I was unsure if I was talking to the correct company as I didn't hear properly what they were called in the first place.
Then it took 3 more phone calls from Jessica and Ash before things went smoothly. I thought by the end of it that I had been scammed. It was like the follow-up system had broken down and no-one knew what the other one was doing.
Fingers crossed that it has all gone well.

clearing the way of all doughts aussie company

Nicole was very helpful and patient with me

A very relaxed conversation that provided enough info that really surprised me in the amount of money I was losing from being faithful to my previous provider.

Richard was knowledgeable and the whole process was easy and timely.

Knew his product was pleasant helpful and explained all options

Simple, easygoing and friendly

Very quick wait time on phone. Helpful and polite.

Aggressive salesman, full off attitude when asking questions.

Tried to get me to agree to terms and conditions just to get the rates that were being offered as well as send items of identification. Had aggressive attitude about it being questioned. Typical predatory tactics.

Bad vibes from these guys, stay away.

Edit:Absolutely, I got a call from Leroy at 12:31 from 0485 904 866. Leroy was fantastic, he had me over the line, then he put me on to his supervisor for some reason and the experience did a full 180 degree turn. That supervisor needs some serious attitude adjustment

Moved into the house 11 months ago. Received estimated bills of $843.92 which seemed about right for our usage. Then they did an actual read and we received a bill of $3815. So a total of $4659.58 for 11months electricity.

The house is a rural property with:
- No air-conditioning
- No heating
- Solar hot water
- Gas stove
- A lot of very large windows, so don't use lights much.

Appliances are;
- Fridge
- Dryer
- Washing machine
- Couple of lap tops etc

Checked the meter myself over two weeks, and we use one third of what they claim we use.

I notice a few other reviewers have had a similar experience.

Very dishonest. Do not use.

It helpful and cheaper for my family

THE MAN I DISCUSSED MY POWER SET WAS VERY HELPFUL. HAVING RECEIVED A 17% INCREASE FROM CURRENT ELECTRIC PROVIDER I LOOKED AND FOUND A OFFER CHEAPER THAT MY CURRENT RATES, PLUS THE EXTRA BONUS OF 5% ADDITIONAL DISCOUNT FOR PROMPT PAYMENT. A WINER TO BE SURE!

From the moment the phone was answered I was treated very well and everything was explained simply and clearly . Hopefully the ongoing support is equally as efficient and reliable

Great friendly service, very efficient, made it very easy to understand and comfortable to proceed with changing over to 1st Energy

Ash was super patient and helpful when going through my current rates and providing good advice .

Simple, easy and fast