Prompt call back from my enquiry, they explained my current bill and were it will be cheaper, no lock in contract!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed... Leggi di più
L'azienda ha risposto
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... Leggi di più
L'azienda ha risposto
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Informazioni di contatto
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,6
Eccellente
386 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Quick and easy set up
Quick and easy set up. When I called customer service to check on something, call was answered quickly and customer service officer was lovely.
5 settembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback Ivana. Thank you very much for taking time to provide a review.
Easy connection wonderful
Easy connection wonderful
Prompt company perfect to
Deal with
1 agosto 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Fantastic to hear Michael. Thank you very much for taking time to provide a review.
I found sign up online was so simple
I found sign up online was so simple, was very easy to understand, I’d definitely recommend to family and friends
8 agosto 2025
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Risposta di 1st Energy Pty Ltd
Fantastic to hear Kym. Thank you very much for taking time to provide a review. Much appreciated.
EXCELLENT COMPANY
I have been with 1st Energy now for 3 years. They have the best customer service and are ready to help with any queries you may have. I've just moved houses and again they went above and beyond.
19 agosto 2025
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Risposta di 1st Energy Pty Ltd
This is so lovely to hear Leesa. Thank you very much for taking time to provide a review. Much appreciated.
Ash was very helpful and informative.
Ash was very helpful and informative.
She sent me a new link to fill in my password and it wouldn’t work. I got 5 more links to fill in my password and each time it said it failed so I gave up.
I will ring 1st Energy when I feel like trying again
12 agosto 2025
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Risposta di 1st Energy Pty Ltd
Sorry to hear you are having trouble with the password Louise. If you send me your account number to sarah.landry@1stenergy.com.au I will be able to assist.
Read this before starting with 1st Energy Gas
Read this before you sign up. 1St Energy are one of the highest. which I found out too late. Our Gass bill was $1694 which is around 25% higher than many others i have now found online.
Our Heating bill was almost $1606 for the 2 months with 1St Energy.
I have worked out with AGL it would be around $1164 which is the best I found today. Saving $442
Turns out, 1St Energy charge 0.01 Cents per Mj over most. Around 25% more.
AGL start at 0.034 Mj Cents and go as low as 0.02 cents per Mj. AGL work out to be much cheaper. SO PLEASE Look around first!
Just do NOT start with these guys which BTW I found via the compare the markets sites. Don’t trust these guys anymore either as the promote the ones they want you to buy to the top of the list it seems.
All I suggest, especially if it’s a big house, start with AGL, then work out the your monthly numbers to correctly compare with other providers.
In the 2 Images are the rates I used to compare my usage values from the AGL and 1ST ENERGY Websites.
Hope this helps.
8 agosto 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Pru-Anne. Much appreciated.
Risposta di 1st Energy Pty Ltd
Great to hear Debra. Thank you very much for taking time to provide a review.
Very informative and explained it very…
Very informative and explained it very well
18 luglio 2025
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Risposta di 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Animal Lover. Great to hear the feedback.
Risposta di 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Rudy. Much appreciated.
It was an easy sign up and change over
It was an easy sign up and change over
13 giugno 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback Mike. Thank you very much for taking time to provide a review.
Risposta di 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Frances. Much appreciated.
Risposta di 1st Energy Pty Ltd
Fantastic to hear Luke. Thank you very much for taking time to provide a review.
customer care were very helpful when I…
customer care were very helpful when I need to transfer to another address.
2 febbraio 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Niroj. Much appreciated.
Risposta di 1st Energy Pty Ltd
Thank you for taking time to provide a review Shireen. Much appreciated.
Responsive and helpful
Responsive and helpful
The person who took my call was local to Australia and had a lot of patience with me on the phone as I was changing providers and moving to a new place.
25 gennaio 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback Lu su. Thank you very much for taking time to provide feedback.
Speaking to a English speaking operator…
Speaking to a English speaking operator very helpful
13 marzo 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear Barry. Thank you for taking time to provide a review.
Fast and Easy.
Fast, factual, we have an unsual mix of Trustee and Op Co owner, he got that correct.
4 marzo 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback David. Thank you very much for taking time to provide a review.
Risposta di 1st Energy Pty Ltd
Fantastic to hear Neil. Thank you very much for taking time to provide a review.
Fast process
The whole phone call was 7 minutes, fast, efficient and easy.
8 marzo 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback Nikki. Thank you very much for taking time to provide a review.
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