Prompt call back from my enquiry, they explained my current bill and were it will be cheaper, no lock in contract!
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed... Leggi di più
L'azienda ha risposto
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... Leggi di più
L'azienda ha risposto
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Informazioni di contatto
Level 4, 459 Little Collins Street, 3000, Melbourne, Australia
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,6
Eccellente
386 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Electricity account transferred so easily & quickly....
The staff member i spoke with was very helpful. They were easy to understand and was able to answer any queries I had. Transferring my electricity account was seamless.
29 gennaio 2026
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback Wendy. Thank you very much for taking time to provide a review.
Roger was very helpful and stayed on…
Roger was very helpful and stayed on the phone to ensure everything was dealt with appropriately at the time. Thanks Roger!
15 gennaio 2026
Non scritta su invito
Quick & Reilable: Outstanding Customer Service
12 dicembre 2025
Non scritta su invito
He was very informative and gave me…
He was very informative and gave me good tips.
19 novembre 2025
Non scritta su invito
Dover Community Workshop presentation by Roger Sparrow
Roger Sparrow was able to answer all of our questions and what he presented was liked by the people who attended.
13 novembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Fantastic to hear the feedback. Roger will be thrilled. Thank you very much for taking time to provide a review.
I was quite impressed with the person…
I was quite impressed with the person who talked to me on the phone. He gave me all the information I needed.
12 novembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear Jennifer. Thank you very much for taking time to provide a review.
Tasmanians need to know that there is an alternative to Aurora
Important to get the facts about the alternatives and their prices, plus the ease of changing to 1st Energy
18 novembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Rob. Great to hear the feedback.
1st energy have been very good to deal with.
1st energy has been proactive in ensuring I continue to receive my concession discounts and were very responsive when asked to relocate my electricity supply to my new home plus they give a slightly higher feed in tariff is you have solar installed.
16 novembre 2025
Non scritta su invito
Very pleasant to talk to and very…
Very pleasant to talk to and very helpful .
4 novembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Lovely to hear Angela. Thank you very much for taking time to provide a review.
Easy
Easy, understand the whole switching experience could not be better:)
6 novembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Fantastic to hear Michael. Thank you very much for taking time to provide a review.
Friendly and informative conversation…
Friendly and informative conversation with Ash and Will. We even had a laugh.
6 ottobre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback Jeanie. Thank you very much for your review.
The service I received was great and…
The service I received was great and they had all the answers I required
3 settembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Thank you for taking time to provide a review Damien. Much appreciated.
The onboarding experience was so…
The onboarding experience was so simple. It’s the best of any of the retailers I’ve been a customer of. So zippy
11 settembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Fantastic to hear the feedback Hamish. Thank you for taking time to provide a review.
Risposta di 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Cheryl. Much appreciated.
Good customer service
Good customer service
Experience good customer service from your staff. She explained the rates with detail
15 settembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear the feedback Cecilia. Thank you very much for taking time to provide a review.
Risposta di 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Leeanne. Much appreciated.
I have only just joined 1st
I have only just joined 1st , but so far the service has been good.
9 settembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear Bill, welcome on board! Thank you very much for taking time to provide a review.
Very smooth transaction
4 settembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Great to hear Janelle. Thank you very much for taking time to provide a review.
Fast and friendly
Fast and friendly.
It was a very easy process to change my billing from one home to another. We were treated with respect and kindness.
5 settembre 2025
Non scritta su invito
Risposta di 1st Energy Pty Ltd
Fabulous to hear the feedback Kitty. Thank you very much for taking time to provide a review.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.