123-reg Recensioni 

I was moved from TSOHost to 123-reg without choice and without much in the way of an explanation as how the hosting was different.
The main difference is the cost! Normally free services are suddenly paid for. Email forwarding is £2.50 per domain per month.
This feels more like a scam than an ISP.
All domains have now been moved elsewhere to a cheaper ISP with free email forwarding.

Disgusting customer service

Like some other reviewers I was moved from TSO Host against my will. As I already had an account with 123 Reg I have now been locked out of both accounts. I am now (unsuccessfully) having to go through an account recovery process for which I cannot provide the requested documentation they are asking for because it does not exist. There seems to me no means of negotiation and their support service are useless.

I’d urge everyone with the same issue to lodge a complaint with Nominet.

Update: by far the worst support experience I’ve ever encountered. Incompetence doesn’t being to describe my experience.

I've been with TSOHOST for several years, I got transferred when they bought the company to 123-Reg.

I added a forgot password to my existing account as it wouldn't allow me to login in from TSO-HOST details. Not the end of the world, but it's time consuming...

Their interface and dashboard is very easy to use.

But let down with not being able to pay for my client domain names for the renewals as their system won't accept the debit card to pay for renewals.

I checked the card details several times, but unable to check or change it as it's grayed out, so cannot change or check it without deleting it and starting again. 45 Minutes so far, utter waste of my time.

Terrible company. I implore you DO NOT USE 123-Reg They will destroy your business reputation overnight. Took our site down because of an apparent failure to process payment. Then offered it for sale immediately, No prior warning that the card had failed, Just down straight away and up for sale. we were in the middle of a presentation to potential investors, and we went to show them our brand-new site, and all we saw was this domain was for sale. Completteçy embarrassing

This the most nonprofessional
Company I ever cam cross!! I've been with this company for over 13 years ,the customer service is
used to be quite good the company still UK registered but I think the employees they're not from the UK! The customer service is zero . The guy hung up the phone on me when I called back he answered the phone but he did not want to speak I called again!! The way he was speaking to me like he was doing me a favor. I have several domains with this company , but after this call today I will make my own decision. Time of calling 12.45!!

Like a few others on here i have had my domains and hosting that were with TSOHOST transferred when they bought the company to 123-Reg. I had a welcome email. Tried to log in and no account exists. Now i am in the middle of a back and forth with someone on email in a desperate attempt to gain access to my existing domains. I am losing the will to live.

Had no end of issues since TSO host migration, website and emails not working and they want to charge me more money to sort it out - that figure also changes depending on who you 'chat' with. Would avoid if you can

Locked out of our account, I assume since the TSO migration. Login says email or password incorrect, password reminder says no account found, try to create an account, says the account already exists. Absolute utter shambles, no way to raise a ticket, because you need to be logged in. TSO leaving a trail of disaster as usual. I hope this business dies a death very soon, can't wait to take our custom elsewhere.

Logged in to 123reg.com to renew URL that has been online 3 year contract. Made payment, tried to upload files and could not do so!? Logged back in and was informed that I had to pay 'Big Daddy' £94.99 to purchase the IP address! I was never informed that my sites name was being migrated and required to be insured for it not to be sold on prior to renewing! They have not responded to any of my emails requiring repayments made due to not being informed I would have to pay an additional extreme amount to renew the address! Never use this company as I think it is criminal what they are/not doing!!!

Late last year and early this year 123-reg migrated to a new system. After billing twice for two domains that were important to us they successfully lost both and they were re-registered and put up for sale. After months of no response from support despite chasing several times we were finally offered the opportunity to take two new different domains for one years free registration but the domains we wanted and had held for 20 years were gone. What a cheek! Dont trust this company to look after your domains.

Submitted a ticket, got an email saying replied, but that reply was

Thanks for getting in touch. A ticket has been created for you and we will respond to you shortly.

Meaning they now ignore the ticket and never reply to the issue further on the basis they have answered it!!

TERRIBLE SERVICE>

I bought a domain with Arvixe many years ago, it was then moved to TSOHost, now it's been moved to 123Reg, and I can't log in there to renew it because I have never had an account with them.

At no point during this migration was I made aware of it happening. Now my 15 year old site is down and I can't get in to 123reg to renew my domain or move it to my hosting provider.

I have had to create an account and submit a ticket, and so far it's been an hour, on a very time critical issue that they are entirely responsible for, a company that I never agreed to work with, a company I never signed any agreement with.

This should be criminal.

I have used 123-reg for years, with no problems. I took a break from web work and in the meantime someone decided it would be a good idea to remove username login and only accept email login. I have not been able to log in since. Email addresses not found, and forgot password feature not working for the same reason. No emails from them about anything any longer including renewing domains. Support no help. As a result I have lost dozens of valuable domain names.

back in 2011 I used them.

They were so bad then ...worse now...

to the point they have tried to fudge trustpilot with 123reg vs 123-reg ...FFS !!!

So, be warned, ....I have posted this on both of their "Accounts" ...
My website was offline regularly, which as a Web Based business was more than just annoying - it costs me in income !

Dreadful service worse support...I left them to go to EUKHost - Night & Day and still with them..

I left a couple of domains I had bought - and forgot, when in Nov 24 I decoded to use thm I contacted 123reg through their customer ticket system....and ....silence, even with phone call and chase ups.

I turned to EUKHost - not their problem 123 wouldn't do anything to help tranfer, but, EUKHost talked me through 123s system !!! . and guided me to find the IPS Tag helped me change it and showed me other things again in 123s system to give them the information.

Roll forward a few days.

EUKHOst have done the domain transfers, and activated them so working etc, I get a response from 123reg saying they have my tiket and will be in touch...

NOTHING CHANGES - they are as useless as they always were / are, and it just re inforced that me getting away from them was the best thing I ever did for my business. Cheap for a reason lol

And in prob 15 years - my website has never been hacked / down etc with EUKHost and their support is just staggeringly good

Shocking service. Shocking user experience and website.

It’s disappointing how much 123 Reg support has declined. They used to be reliable, but over the past year, they’ve become nearly impossible to deal with. A recent domain transfer was completely mishandled, and support was unhelpful and indifferent. We ended up losing all email and internet services because of their incompetence, and the only response we got was “it should start working in a few minutes” before they automatically closed the case. Unsurprisingly, 36 hours later, the issue still isn’t resolved. This was one of the worst customer service experiences I’ve had in a long time. Avoid them if you can.

Have been with them for 20 years and always rated them highly. However service seems to have gone backwards dramatically. Simple things that used to work, no longer do. Support staff don't seem care any more. Another British company that sold its' soul.

Been with them 10+years and spent literally thousands on services with them and today they lost all the goodwill they built because they wouldn't enable human intervention to solve a minor procedural issue - this drive towards keeping clients at the end of a chatbot or email has become beyond a joke...123reg have lost their customer centric way sadly, a slippery slope to eventual oblivion for them...

Since the company I host with (TSOhost) has announced the buyout to 123reg the service has become abysmal. I've had an ongoing issue of a duplicate products and getting them cancelled and refunded and the team at TSOhost all appear incredibly disengaged since the announce take over. It's really disappointing to see a company I've been with 16 years become so poor in service and support.