123-reg Recensioni 

123Reg hold a number of domains and emails for us. Since they migrated to Titan, we have seen multiple examples of duplicate invoice charges . This matter was raised with them but the issu keeps happening across other domains. CHECK you charges for duplicates.

Awful, for the second time this week the "virtue signaling " 123Reg wants me to change my password for *my own protection " the thing is,I have to change all my AI email settIngs everytime, they dont suggest changing, they tell you to and suspend your emails, I get no hassle from my other domain providers, 123reg are full of it!!! Im switching at the first possible opportunity, but they DON'T care!!!! STEER CLEAR

Previously I had no problems with 123 reg however they have migrated my emails to Titan and now I regularly get spam email that cannot be unsubscribed from and I cannot block the email address or domain without paying extra. I am not happy and will look to taking my email account to another provider!

They do the basics well enough, but they keep spamming me on the websites I no longer want

TOOK OVER MY ACCOUNT FROM ANOTJER COMPANY WITHOUT MY PERMISSION THEN QUADRUPLED THE PRICE. I HAVE COMPLAINED BUT THEY LITRALLY DONT CARE. REALLY AROGANT STAFF. IN THE PROCCESS OF MOVING TO A DIFERENT COMPANY.
SCAMMERS

Terrible service now, ive been with them for 15 years but in the last few years, they have let me down, over charging me, leaving me high and dry with no website, fobbing me off with service help and now charging me the earth for a hosting pack as they do it on the number of files, even though i was only using 3gb webspace, bad customer service. I asked to have things cancelled and then then didnt and renewed it and charged me emails when i wasnt even using them.

Due to their rubbish renewal process I overpaid for my domain. They have refused to refund the over-payment and have insisted its 'extra years' -or- 'cancel' the entire domain registration.

I've just told them to cancel and refund.

I have been with 123 reg for over 15 years and have to say i hate having to deal with them. When they changed access from using a using ID to email address. I lost my business account as no matter what email addresses we tried i could not recover the account. I ended up having to wait for the domain to expire and buy it back via a different provider several weeks later. The disruption this caused was unbelievable. But that's not the only issues, over the years, you switch off auto renew on the domain names you want to expire. but time and time again they renew. just had it happen with companies i had closed a few years before. no idea how they were on the account. Lastly the charges, time and time again you get hit for charges or they nail you with ridiculous renewal costs. Would not recommend to use they, must better providers out there. if you do use make sure you check all your info beforehand, plus they are way too expensive. don't get fooled by the introductory offers!

Literally the worst company I have ever dealt with for anything. Avoid like the plague.

It should be 0 NOT 1

Locked out, auto-renew failed, long-held business domain lost and auctioned — no accountability

I am writing this as a long-standing business customer of 123 Reg / GoDaddy.

This has been a disastrous experience. I was locked out / unable to access the account properly at the critical time, which meant I could not update payment details, manage renewals, or put the correct card back on the account. Auto-renew did not protect the domains as it should have, and I could not get in to fix the issue.

The result was that important business domains connected to my company, brand, and industry reputation were lost. One of these domains had been associated with us for around 25 years. It was not abandoned. It was not unwanted. It was part of our business identity.

In my view, the domain was then pushed into the auction/resale system when it should never have ended up there. I entered the dispute process and provided evidence of our long-standing connection to the domain, but still did not get it back. To appeal or take the matter further would have cost thousands more, with no realistic guarantee of success, so the original business owner is left facing impossible costs just to try to recover a domain that was already connected to their own business.

I also asked 123 Reg for proper proof of expiry notifications and supporting records. Instead, I was sent a generic invoices link and told automated notifications could not be resent. That is not good enough when business-critical domains have been lost.

The corporate responsibility is also confusing. 123 Reg and GoDaddy appear linked within the same wider domain ecosystem, yet when I contacted GoDaddy I received a denial that they had anything to do with the matter. From a customer’s point of view, this leaves you passed around with no clear accountability while your domain is gone.

Another of our domains is now parked by a third party showing spam-style adverts while still displaying our business email address, causing obvious confusion and reputational damage.

From my experience, this system is dangerous for businesses. If you are locked out, unable to renew, unable to update payment details, or cannot get support in time, your domain can disappear and then end up in the auction/resale environment. You are then left fighting, paying, or disputing to recover something that was clearly connected to your own business.

I no longer have confidence in 123 Reg, GoDaddy, or the related auction/resale process for business-critical domains.

My advice to every business owner: do not assume your domains are safe. Keep your own independent domain register, check renewals manually, keep screenshots, keep proof of payments, and move important domains away before you end up locked out and fighting to recover your own name.

This felt like a system where a long-standing business domain can be lost, auctioned, monetised, disputed, and still not returned - while the original owner is left paying, fighting, and trying to prove what should have been obvious from the start.

Completely unreliable host for email. Our staff have been unable to access emails through outlook most of the week. If it was my company, I wouldn't touch 123-reg with a bargepole. They are incompetent.

TERRIBLE SERVICE. Every time I call they are extremely rude and useless. The third operator I was just on the phone to hung up the phone on my face because he didn't know how to resolve my issue.

regular issues with email -authntication, but then the stored password is ok and later on works fine - 123reg used to be good, with high levels of service - what’s happened?

Their service is idiotic. They keep sending reset advice to the account I can’t access instead of sending it to a different one of my email addresses which I can acces

As others have said - awful & not what they used to be. Their website builder is now rubbish with the 'personal' package effectively completely useless

I renewed the paid email service , they deleted all of my emails and despite contacting them with in recovery time they now say it’s too late .
Not professional at all , avoid if you can

I received an email telling me about the retirement of ports on email where I have a domain and a couple of mailboxes. I found it unclear but changed the ports to see if my service would continue to work. It didn't so I swapped them back and had a word with support who opened a ticket to query it. As I was about to close the chat guy said he noted my mailboxes were due for renewal and offered about a £30 reduction in renewal fees if I wanted to do it then. I thought that sounded okay so I'd renew for 12 months. I limited it to that because we've not been too happy with them for a while. Everything has become over complicated and what we got for our money has significantly reduced.
The guy said I'll start the process then. I was expecting to be asked for a debit card but instead a screen came up saying that my wife's account had been deleted. I wasn't happy but was assured that it would all be resolved and with some complicated messing around it appeared to be re-instated. He then went on to do the same with mine which didn't take as long.

On the face of it, things seemed to be okay. I was concerned about my wife's account because it had taken literally months to port her POP3 mail from her old PC to a new one that had Win11 and MS 365 as standard when supplied. That involved a swap to IMAP The 123 perception was that it was Outlook and not 123 causing the problems. My son who knows nothing about Outlook or 123 had a look at the problem and suggested that as 123 were washing their hands of it, she should contact Microsoft. Unbelievably from my standpoint they had an engineer based in the USA working on her PC in two sessions for about six hours. He said it was not Outlook that was the problem. Eventually it was accepted that there was some internal 123 issue causing valid user credentials to be rejected. And it was fixed in her case. After the antics which I'd expected to be a simple financial transaction, her email seemed unaffected.

My email however would not work. There had been no complexity involved but I had acquired the rejection of good credentials problem seen months before. When looking at my account control settings etc, I found that my forwarders had all been deleted in the transfer.

First line support has been good and helpful, but second line has been useless. A reply ticket told me I had been blocked because of multiple failed log ins and then gave me a cut and paste telling me how to get my credentials right. No email for a few days now and still nothing more than the original response.

If I'd not accepted what was offered as a financial transaction I wouldn't be in this mess.
NOTE:
Tried to log in to my account the next day to forward my mail elsewhere to maintain some external essential links but was told that credentials didn't match and to alter password. When I tried I was told the account doesn't exist.

Thanks Dina - Solved our issue

Cannot access webmail, message to try again in 10 minutes. All day no access. Check my account, told I have no products. Try the help they get me to change password, and then they tell me they cannot help any further! Eventually email works late at night. This morning not working. Same problem all over again. Do not use this company. I am now going to change company, these are useless, you certainly cannot use them for business far too unreliable

Sarcastic and rude helper, since they moved to 123reg, its doubled in price and the help is awful, waiting times for help are unacceptable. Withghb the help being what I already know, in a deliberate attempt to extract more money from me. Used car salesmen of the web-hosting world. Do not join them.