123-reg Recensioni 

Stopped email forwarding and want an extortionate charge for a service that is free elsewhere. Customer service just said "tough, anything else?" I have moved all 25 domains from them and my hosting too.

Dreadful customer service. Not a trustworthy company. Be very careful if they ring with a renewal quote as they are very misleading and took twice the agreed amount from my account. Still waiting for a refund

Useless lately, they have bought out TSO host. I have an account at TSO host and an account at 123-reg using the same email. Now they have bought out TSO host I cannot login to either accounts and have website and customers screaming due to not being able to login and make payment. They are saying it's down to me as I have used the same email for 2 accounts but this was done before 123 bought out TSO host so they were 2 separate companies. Now I must use my time running through an account recovery process because support is useless.

Worst people to deal with no help at all and don’t care about customer service if thier was a -10 I would give them that lost all my work and business through them ..

Having had no access to my account for some time, I received an email saying my account would be deleted within 2 days (to today 4th Feb) if I didn't pay up! This is the first demand from 123-reg with just 2 days notice!!

I have no access to any way to pay them!

The link went to another account I have with 123-reg, but there was no reference to the account they referred to in their threatening email to me!

I raised a support ticket with them and after a very long time was told to phone 0345 450 2310 This took several hours and I got nowhere with someone whose accent was incomprehensible. A promised "one time passcode " did not arrive.

If I believe their email, I will lose ALL my email facilities yet I've done everything possible to save the situation.

I want to pay for ongoing services with 123-reg yet cannot do so. They have taken over from Compila/Vidahost/Tsohost who I have dealt with for 20 years with no problem.

I'm appalled with 123-reg, they are a waste of space and will cost me a fortune through no fault of mine.

Update 2330 Feb 4th 2025 - I can no longer use emails hosted by 123-reg, and my domain name is marked as "for sale"!

Do not use 123-Reg under any circumstances!!!!

Complete scammers.
Was migrated here involuntarily.. now nothing works and renewals have tripled.
123Reg prices are ridiculous.
And they don't reply to any of my questions.
Am in the process of transferring all my domains elsewhere

I want to leave NO STARS... absolute nightmare... emails stopped without notice... and now will not sort. DO NOT USE THIS COMPANY

Like all the other reviews, I have shared the same experience. It’s abysmal. It’s the most frustrating time trying to get sense out of anyone at 123 Reg.

We have had no business emails and I have spent in excess of 3 hours on hold, only to be told to wait for a response from someone working in an overseas call centre, with apparently no management as I have requested a number to escalate the issues I have been having.

How can I get a code via email to an account that has been suspended with no warning?? The issue is not payment, as this is something I have been trying to do. I follow a link and my domain does not appear as one of the products. I called few weeks ago and was advised that 123 Reg do not host our domain. The next thing I know I have no emails…

Sticking hot pins in my eyes would be a more enjoyable experience.

Stopped forwarding emails without notice, so missed a lot of key communications, currently a 51 minute wait time for support. Have to pay additional money for a service which used to be included as part of domain hosting.
Avoid, avoid, avoid.

I would rate it below 1 but not possible. I was forced to move over to 123-reg after tsohost stopped trading.

Never faced issues with basics like email. Used webmail, browser email, outlook client email and never an issue of failed delivery on a shared environment!

Move over to 123-reg - costs 4 times the cost, pathetic support, expect you to accept poor standards and pay through the nose! Avoid at all costs.

Reading these reviews makes me realise I am not the only customer suffering and being held hostage in the hands of this American corporation and their mis-management of my TSO-Host server hosting account. I can't gain access to myclient area because the server has been locked down and I am unable to receive emails via the server thus preventing me gaining access to the myclient area. Not even sure of the circumstances causing this but now 3 days without any internet visibility for 2 critical websites. Never have I experienced anything so bad as this. Transitioning accounts from TSO-Host has clearly been mis-managed and their processes are flawed.

Gone from great to awful. I've been a customer for approaching 20 years. And I'm moving all domains away. It's just abysmal now.
Stopping email forwarding? What a terrible thing to do to your customers.

Lost access to all my stuff since my tso host migration and they are no help at all. These arent the correct place to put reviews either, they have another 123reg trustpilot which has a semi decent rating unlike here. And they reply to reviews.

Like others have said, after being migrated from TSOHost I now have to pay for email forwarding at £3 a month for the rest of my contract which was previously free. If they can’t provide like for like then they should offer a refund but trying to get that message through to them is like pulling teeth. When I tried to give them 0 out of 10 in their webchat survey, it wouldn’t submit my scores!

Avoid them, they’re thieves.

Company took over our domain name from tsohost and deleted al our MX records in the process, effectively logging us our from our account as we are now unable to receive the verification email. Our business website is also not working any more, and no one at 123-reg is willing to look into this. It has been 4 days now and it is costing us business severely. I would definitely avoid this company at all cost

I have been migrated from TSOhost and it has been a shambles. Locked me out of my account without warning. Won’t unlock because I can’t provide them with a utility bill in the company name - I work from home and am self employed so I don’t have bills in the company name. Send endless amounts of proof including companies house/ HMRC info. No replies to my emails - one of their team wven suggested I move to another company to gain access to my email! They have put privacy settings on the account so no one can view anything to prove I am the account holder.
Feels like a complete scam of a company.

Awful Service, migrated from TSOHOST against my will. Zero contact from the company, deleted all my files and then had the audacity to ask for 100GBP to get the files back. What a scam company

I regret to inform you that my experience with 123 Reg has been deeply disappointing. Their lack of proactive communication regarding critical issues has led to significant disruptions. For instance, I received no notifications when my server space was nearing its limit, resulting in unexpected downtime. Similarly, there were no alerts about impending SSL certificate expirations, causing security vulnerabilities on my website. When I reached out for assistance, the response was neither timely nor professional, leaving me to resolve issues that could have been prevented with proper communication. This pattern of neglect and inadequate support has severely impacted my operations, and I cannot recommend 123 Reg to others.

EXTREMELY BAD JOB, THEY SUSPEND PEOPLE ACCOUNT

I was moved by TSO Host. TSO issued an invoice for £180 for one of my services but didn't take payment. 123 Reg took a payment for the same service but took £360 for it. I sent a copy of the TSO invoice and said that's the amount I expected to pay. They replied saying that they are not bound to hold TSO prices. They aren't willing to do anything at all and seemed not to care at all. How is this ethical and how do they expect to retain customers or their reputation??!!