123-reg Recensioni 

When I first signed up to 123 reg webhosting package and domain name set up with web builder package, I had specific plans in mind for my website.
However. Due to numerous financial constraints imposed since covid 19 and its connections to Corporate Greed, it has become impossible to continue using 123 reg.
So today I contacted 123 reg via their chat bot service and requested to cancel everything. I spoke to one of their agents named STEPHEN. Who willingly helped me through the cancellation process. He did not waste time wanting reason why I wished to cancel, but simply performed my request without hesitation and for that I give him 10 out of ten for his assistance in cancelling my website. Thank you Stephen for you prompt action.
Furthermore, I wish to add that my reasons for cabcellation of 123 reg services has nothing to do with the quality and support of 123 reg. I believe they are a good company and would recommend them as host for any website enthusiast in the future.
Therefore, I wish to thank 123 reg for all their support in enabling me to set up a potential website which by my own admission was not carried forward to final submission. Just to be clear to potential cudtomers
This is no fault of 123 reg or its staff and services. I am thankful for them.

Absolutely disgusting company

Charged my card despite not having an account with them, refused to allow me to speak to the complaints department because "you have to have an account". They were deliberately unhelpful, wouldn't pass me onto anyone else. I will be taking this further to the police as it is very obviously fraud. The customer service is horrendous.

NEVER AGAIN!!!!

Was charged for renewed domains I turned off multiple times, mysteriously all billing vanished. They keep taking money from my account and the customer service is DISGUSTING.

Please do not use them. I am an unbiased business person and I've used many different domain registrars, and 123-reg for whatever reason has gotten extremely, extremely unreliable. Please use any other company.

This operation has got much worse since selling to GoDaddy.
I used to have about 50 Domains managed by them very well. I shall shortly remove all of them for incompetence. I am a Global Traveller and wont be bothered to have to call these lazy people from Countries all over the world. Its a shame because they were very good for several years. They are hopeless now.. Dont renew my Domains with a perfectly valid card. REALLY ANNOYING

Since the recent migration we have lost access to our .help domain 123reg no longer support .help!

Constantly trying to get somewhere.
After talking with a 123 tech, I was told the domain was transferred to hexonet as we didn't transfer ourselves, fine , contacted hexonet to find out it failed transfer as 123 got the auth code wrong (3 times!). Called the registrar listed on whois only to find they where bought by GoDaddy.. 123reg are now using the GoDaddy system yet they choose to move our domain to a US/GERMAN company!!
The Escalation team are a joke, nothing actioned or updated after over 2 weeks of chasing.

What's funny, GoDaddy supports .help and 123reg are still selling .help domains , they had the nameservers down as GoDaddy name servers too long before all this.

Bad company. Problem after problem with connection issues etc for over a year. And now people across the uk are logging into my email.....

Like many here I have recently been locked out of account. No email correspondance. Security check is a joke. I eventually found a tax return from 2007 as they required the address form 17 years ago. If and when this is resolved I will migrate ASAP. Any recommendations?

Had a few problems with their recent migration but at least you can speak to a real person (mon-fri)

Keep taking money of your card after cancelling the direct debit and when you phone to question it they hang up on you and tell you it’s now to do with go daddy absolutely crooks 🤬

Had a problem with email . so i phoned 3 time . each time the phone was picked up in good time . staff on the phone amazing .

I just though i would check back in after my 1 star review i left previously and my word there are now lots of 1 star reviews confirming i am not the only one!! Amazon Web services are a good shout i reckon. Oh and Emma who replied to my review, doesn't exist, the email address on trust pilot doesn't go anywhere for a reply. I feel a mass exodus from 123 may be coming!! ONGOING ISSUE FOR A MONTH, JUST WANT MY EMAILS TO SYNC ON DIFFERNT DEVICES!!
i will keep writing reviews on 123 and Go Daddy to warn others

The rudest customer service I have ever experienced in my life. The most attitude ridden people I have ever encountered in my life! Trying to make me pay £69 for an issue on their end. I try and call to sort it out and they hang up on me

Their spam filters are causing an unknown number of emails that are being sent to me never being received and disappearing into a black hole. Support simply fob me off and blame the sender(s). Will not renew.

Run as fast as you can
The worst of the worst Avoid
Terrible Customer Service
And be very careful with your card details on there they will find a way to charge you for something
Avoid

I regret ever letting 123Reg into my life.They are legacy personified – beyond terrible. How an outfit that provide such basic services can wreak so much havoc is amazing; we don't need bad state actors to bring down Western civilisation; just deploy 123Reg.

For years, I've trusted 123-reg with hosting my websites, and I've happily recommended them to others. However, my recent encounter with their customer support left me deeply disappointed and ultimately led to my decision to part ways with them.

When I reached out to inquire about my renewal price, which seemed unreasonably high, I hoped for some assistance in downgrading my package. Unfortunately, the customer support representative I spoke with seemed uninterested in helping me find a solution. Their lack of helpfulness and apparent disinterest in retaining a long-time customer was disheartening.

To make matters worse, when I asked about the timing of my hosting renewal and how much time I had to move my website, the representative abruptly ended the call without providing any information. This abrupt dismissal left me feeling undervalued as a customer and reinforced my decision to seek hosting elsewhere.

After this disappointing experience, I decided to take my business elsewhere, where I hope to find a hosting provider that values and respects its customers.

Beyond crap - take my advice and avoid avoid avoid. Locked me out of my account. When I try and reset my password, it says I have no account. Help is very poor too - how are these peope still in business?

This company is, bar none, the worst company I've ever dealt with in 35 years of working in IT. Worse even than Lyca mobile, which is saying something.

They have implemented a support-wall which is impossible to get past. You will never be able to escalate anything to anyone with the ability to action or take ownership.

File an official complaint, they just don't bother responding. Their staff are supercilious on the phone and absolutely useless in their ticketing system.

They let a domain of mine expire (a month after having renewed it for a year) - my company website and email went down; they couldn't care less. It's been gone for 10 days now, their fault entirely. They claim they sent me emails but I've never received them (but have all my renewal confirmations) - I asked them, several times, to resend the emails; i have received nothing.

Their idea of customer support is to fob the customer off to someone else regardless of whether that will provide a solution or not. As long as they don't actually have to do any actual work and you are not talking to them that's all they want. It's only first line support staff who will respond (2 days for each response) who clearly lack the skills or capability of solving anything, hence they send you on your way.

Whoever runs this company should be ashamed of themselves.

emailed to advise I need to contact 123-reg about using the same email for different accounts as I would be blocked otherwise. Made contact and twice I was hung up on... once because I couldn't hear very well and once because I advised I didn't know my customer number. I did manager a great call with another rep, so can only assume the consistency of customer care is very inconsistent... Will never use them again if I have a choice...