123-reg Recensioni 

I've had a ticket open for 3 weeks because overnight, all of my websites had Wordpress de-attach, and all my websites pointed to the same domain.
I rang Sales and asked them how long it took to deal with a ticket, and they said "24 hours"... We're now around 504 hours and they still haven't fixed their own issue.
I've been with 123-Reg about 15-20 years, but I'm getting the hell out of here. Like many others seem to be doing!

Shockingly bad customer service!
Agent literally put the phone down on me after querying what the expected timescales for my simple account reset problem to be rectified were. The next agent couldn't be bothered to explain the process and couldn't wait to get off the phone. Absolute crap customer service looking forward to migrating to any other provider....as soon as I get back into my account...whenever that might be..

Very helpful understood the issue and walked me though it and made it easy

I was charged 3 times for one payment, got a refund of £2.38 instead of £54.68 and was cut off, fobbed off, and generally treated like an idiot by all the staff I've tried to talk to. They even tried to blame the bank. If I can find out how to transfer my website to another host, I'm off!

I'm more than disappointed. Firstly locking me out of my own web server after sending me account confirmation emails to I can't access because they're hosted on the web server I can't get on to. Our system was down for a week until I finally managed to get through to another person on the support desk who was able to sort it.

Now I find that I can't send emails to any gmail accounts because they are being blocked, something to do with SPF and DKIM. I contact 123reg via chat and they advise me to add a record so I ask how but they can't tell me.

I'm not a webhost support technician, correct me if I'm wrong but isn't that their job? All I know was that the emails worked before I was moved to 123Reg and now they don't.

LOOKS LIKE REVIEWS SHOULD BE LEFT AGAINST "123 Reg" www_123-reg_co_uk, BUT THIS "123reg_com" IS ACTUALLY THE SAME COMPANY.

I've been with 123reg for years, and have had many domains registered with them.
I've used their email forwarding, web hosting and SSL services.
All had been fine until a few years ago, when they decided to limit the number of email forwards allowed (this happened mid-contract).
Their response to my protestations was that I could buy an add-on package (email hosting).
Then they decided to change the way the hosting worked and it was no longer possible to seamlessly host multiple domains on the same account (again this happened mid-contract).
When this changed, they changed my DNS settings, and moved some of my pages to 123-reg parking pages and broke some other DNS settings.
Their response to my protestations was that I could buy an add-on package (domain protection).
So I decided to move away from them to Ionos, moving most of my domains, and leaving a couple behind to lapse.
Whilst the ones I left behind were lapsing, they seem to have taken it upon themselves to remove / disable the mail forwarding completely (again mid-contract).
So I have had to set up a mail server and set an MX record to point to that instead so that I can receive emails until the domain lapses.
I've moved to Ionos for DNS hosting, and FastHosts for Web Virtual Server Hosting. Moving to Ionos (mid-contract) hasn't cost me any extra as the amount I pay simply extends the domain registration period. The simplest fasthosts virtual server, costs less for 5 years than 123-reg cost for 1 year, and if I use letsencrypt, I can get SSL for free.

So the best thing I can now say about 123-reg is that the move away from them went very smoothly.

Too many service outages, I cant cope with this in my business

TSO Hosting to 123REG

Cant login to pay for my website.
Called on monday 24thFeb they told me i will be emailed back next day. week later 3rd March still nothing very bad company may be trying to steel websites ? 123 reg are owned by Go Daddy you need to contact GoDaddy to help you need to speak to them because on line they say they are not but on the phone they say that 123reg are owned by Go Daddy.

dont use 123reg
My complaint to 123reg and Godaddy
TSO HOSTING TO 123 REG

Please help I called 123 reg 4 times i got cut off 3 times when i said i want to complain two of the names where Stefan and John.
The 4th time i called the person called Robert said there is no complaint you have to login but i cant login because this is the problem I need to login to pay for my website. He said i have to call back tomorrow if i have not had a email.
So to make a complaint i need to login but cant login.

4 day and i loss my website so i have till friday 7thmarch 2025.
I have had no email from 123 reg i first contacted them last Monday 24thfeb 2025 so 7days ago and nothing. 123 reg are owned by Go Daddy you need to contact Go Daddy to help you need to speak to them because on line they say they are not but on the phone they say that 123 reg are owned by Go Daddy

First of all, everyone here giving their experiences, hoping that 123-reg.co.uk might take notice, you are all leaving your reviews on the wrong 123-reg.
If you log in to 123-reg.co.uk you will see that they have 4 Trustpilot rating Excellent.
You need to copy your reviews and put them on Trustpilot 123-reg.co.uk reviews and not this 123-reg.com, then they will not get away with flaunting their 4 stars that they do not deserve.
I have the same issues, as most here complaining
I knew our hosting (transferred from TSOHOST to 123-reg) was going to expire in 2 weeks, so I tried to log in to our account, and could not.
I tried a password reset, and got the message that the email was not recognised. I phoned 123-reg.co.uk and they confirmed that the login email was correct and I shoud use account recovery.
This is when everything just stopped and no progress was made.
Eventually after many phone calls, tickets and more phone calls, many of them where the staff hung up on me (I was not rude and I simply asked to speak to the previous person I spoke to) the email hosting expired.
There is no way to pay for renewals without logging in to your account, and if you cannot, you lose everyting - this is rediculous.
So our accounts email, sales order email and all our staffs' email addresses were stopped and not accessible.
Not only that, but anyone sending emails to those addresses do not get a message telling them that the email was not delivered.
We have 4 domain names on this account and they will expire, and there is nothing we can do to prevent it, since we cannot pay for the renewals since we cannot log in.
Please make sure you copy your reviews from this 123-reg.com review to the Trustpilot 123-reg.co.uk reviews, so that 123-reg.co.uk can get the ratings they deserve.
We need to protect others from experiencing these terrible problems costing our companies money, losing websites and emails, and hopefully if they get a rating as low as the 1.4/5 like this 123-reg.com on this page, some people will think twice about using them, so that 123-reg.co.uk will clear up their mess first and help us.
After they have done that, then they can start rebuilding trust.
I hope all our negative reviews (if transferred to 123-reg.co.uk) will cause the company to resolve our serious issues, costing us a lot of lost sales revenue.
Regards,
Jay

Recently been migrated from TSOHost and all sudden the 2FA email has stopped being sent and we have been locked out of our account, avoid the company at all costs as they are unwilling to resolve the issue.

terrible customer service. They leave support tickets days without responding. Do not recommend

Awful service, email down for 3 weeks. Keep telling me my domain is in a company name when’s it’s been mine since 2002 can’t speak to recovery people or any managers. Staff use hang up on you. Can’t even cancel my contract.

I was with this company yers ago something happened to this company years ago which I can't understand and my website disappeared without anybody saying anything about it I don't know how long my website was down for but as soon as I realized I moved from 123 I did not get any form of apologize so I moved to thohost if that's rite. I was with them for years no problems not I'm being forced to go back to these Jokers not only that but they are forcing me to pay 500 pound for five years upfront hosting I don't think so I'm going somewhere else I do not trust this company with my business one tiny little bit giving this company a one-star is a joke it should be zero

0 Stars

Now 28 days of Domain access denied and 192 hours since I was promised a code within 48.

This is either systemic disorder, absolute customer contempt or punishment for challenge.

In any case, it's bad and we want to leave this bad company - but 123 won't let us so, having collapsed our contracted comms service, 123 now keep it collapsed rather than resolve.

Hours on phone before realising that phone is actually designed not to work being demoralised off-shored call-centre staff.

Opaque Account Recovery process, automated and defaulting to start all over again and then silence. Presume any correspondence going to suspended email for 123 have not responded to a single email.

123 have only replied, and continued a three email trail before going dead, as response to Trustpilot reviews, as an email from the hilariously named Account Recovery Team.

Team; our Account remains un Recovered.

I wont embarrass with names, or bot monikers; it must be awful to have to work for this, now American company even if you are an AI chimera.

However, 123 had, at 16 days 'managed to locate the account in question', only to demand that I provide all the same information submitted previously twice before.

After 18 days, 123-Reg asked for some further verification apparently due to 'the complexity of the case', although they could not advise what was complex about the case, nor what the case was about, and which is our lives and livelihoods.

After 20 days, 123-Reg finally advised that they could now 'help (me) gain access to the account'

After 28 days, they havn't.

In considerably less time, and in spite of 123-Reg collapsing our email service and having to move to back-up, we managed to contract, exchange and complete on a commercial property.

123 need to send a code.

The company is a disgrace and its directors are directly responsible for the activities and behaviours of its employees; leaders lead and from where others follow.

123 should immediately restore to us the service contracted, which it has illegitimately curtailed and continues to deny.

Whilst TrustPilot has asked me to try and be constructive I cannot be with the customer service at 123 Reg... having been with TSO host for many years and always paid my invoices I, as everyone else using TSO Host was forced to migrate to 123 Reg. As echoed by other people I was given just 2 days notice that my domain would be shut down. I missed the email. When I phoned through to customer service I was told that there would be a £100 fee to reinstate all my files. Sounds reminiscent of a scam. When I asked if it would be possible to be re-sent the email outlining all their policies I was told it was not... which sounds unbelievable at best and at worse either unforgivably cack-handed or unfairly deliberate. I was also told that 'we don't use Direct Debit'... the answers were in the email... which they 'cannot' resend.

Feel bullied into a service that I did not ask for and whilst my Domain name appears for sale (?!) it is not up for renewal until later in the year. Feel scammed and belittled & will be looking for another hosting platform.

:(

Exactly the same as others reporting - no emails in or out for over a week with no explanation, seriously affecting my business. I cannot use the 2-step authentication process as the email for the code is within the same domain. I was told I cannot access their complaints process without being logged in which is an absolute joke but not funny at all. I have passed security checks but they still haven't changed the email so I can receive the code. I was told, and I quote : '72 hours doesn't mean anything - it could be a lot longer' then the call was disconnected. Avoid.

I should be wary of auto-renewals but my hosting package went up from £35 to £160 without my knowledge. It's safe to say I won't be staying with 123-reg having been a loyal customer since 2013.

Recently registered another domain and now I've come back to configure, login page is not even appearing. Need to be logged in to use the chat. To add insult to injury the status page is either not responding or showing as all working

This used to be my no1 choice for domain registrations, but they have decided to ruin it for everyone few years ago and now it's even worst then ever. If you are looking for domain let's say example.tld it used to show you
example.com
example.co.uk
example.net
example.net.uk
But as more and more domains was getting registered, they thought that people will be willing to registed domains different to what they want or simillar. So, nowadays you get results like this:
myexample.tld
xyzexamples.tld
foxexample.tld
Which are completely not related to what you want. Instead prioritizing helpng you to register the word you want and give you an option of hundreds of tld's they trying to confuse people.
Through several accounts we had over 1400 domains registered with them, but over the years we have moved it all to registrars with standard domain search. It's a shame that reputable UK company which had it's roots in PIPEX destroyed it's reputation and ability to keep customers. I have visited today their website, and it's unusable for somone trying to find and register, few domains a week.

We have been with 123 for a number of years, mainly fairly happily, but after the introduction of a new 2 step system of authentication, we were locked out of our account and it is causing us enormous problems as a business. As I know, many will say they are terrible in any case and we should just leave, switch providers and believe me, if we could, we would! When the new system was introduced, they denied us access to our account (even though we have been clients for many years and they still take their fees from our bank) until we provide a Council Tax Bill and a recent letter from HMRC. We are a business and pay business rates, hence we supplied a copy of a business rates bill. That is apparently unacceptable to 123, it must be a Council Tax bill. So basically a document we are never going to be able to provide. Our payroll, like any business is submitted online and we do not have recent correspondence with HMRC and nothing that shows the names of all members and our address. We are not a limited company and cannot therefore produce company registration details. Something 123 simply do not understand. Despite providing our business rates bill, copies of our bank statements, letters from our accountants, copies of supplier invoices, none were acceptable; it is a council tax bill and an HMRC letter or a Companies House registration document or nothing.
We are trying to switch providers and will do so in a heartbeat, but once again to do this we need access to our account. This is denied yet again.
I had to post a formal complaint as e mailed complaints are not allowed - by a technology company!! This formal complaint remains unanswered. I complained again formally and again no response. The only ineffectual response was an automated one to say the ticket was to be closed as we had not responded. We then complained to the Abuse Team who it seems are also unable to help us, without access to our account. My colleague has spoken to them on the phone times without number, but still we are in this ridiculous limbo. We cannot as they suggested at one point, get a key to access our account as we have to log in to our account to order one!
My colleague has asked to escalate this and speak to a Manager, but guess what.... you need to log in to your account to speak to a manager!
I am left at the moment with a brick wall and a sore head.
And one big question How do we break free from 123 Reg?? Do not use this company. The support you pay for is non-existent. What should have been a simple switch over of authentication processes has left us in this utterly ridiculous situation. if we have a problem with our service we cannot ask for support as we are locked out.I have never ever known of a business that makes it impossible for their clients to continue to use a service but also makes it impossible for the client to leave.