123-reg Recensioni 

I stopped receiving any emails to my address hosted at 123-reg for no reason. Webmail did not seem to exist and when viewed on the control panel it was clear it was gone.... some mails still existed under the domain but this one gone. When contacting support they told me I must have deleted it, then changed the story to this can happen when I fail payments...

Now escalated to a ticket. I'm hopeful the mails are restored, but likely all that is lost.

I've had the address for over 15 years (back when 123-reg seemed to work), quite irritated is an understatement,

Roxi went above and beyond to help me sort out my problem. What a star

I hadn't received email for 48 hours. Tried to login to my account; failed to recognise password, so rang the help line. First person I spoke to was blunt to the point of rude. First he told me I had to reset my email password on the dashboard. No reason given, so I asked why. He said there had been a "problem" at 123; no details offered. I asked if there had been any breach of my private data - a reasonable question, I think. Response: 'what private data?' I specified: emails, account details and credit card. Response: 'No'. At no point was there an apology. Minimal information. I rang off and called again to get a different person. They were very helpful (although again, no apology). The problem turned out to be a missing / broken SPF record - no small matter when it comes to data security. The fault lies with 123, as they host my email. The person I spoke to fixed the problem, but didn't know if I could recover the 48 hours' worth of missing emails or why the problem had occurred; for that I had to submit a ticket, which I'm now waiting for a response on.

Once I've worked out if I can get my email back, I will be taking my business elsewhere. Even though it's clear that 123 has suffered a fault affecting numerous customers, it hasn't so much as bothered to put a banner notification on its website and it doesn't apologise for the inconvenience and likely data loss. As several other people have commented, 123 used to be a great company; I chose it on the basis of the reputation and it being UK-founded. Now of course it's effectively a brand for Go Daddy, and it's as if most people working there couldn't give a monkeys about the customers.

Andrei F very helpful in getting parked status removed from my domain

Really heart broken with the shadey way they deal with reminders and domains that have recently gone out of date. After 1 day I had the anxious experience of paying out£££ for 3 new domains and and "Right to negotiate for my old domain "
Which was presented as YOUR DOMAIN IS STILL AVAILABLE £70 ...at no point did they say, you have a grace period, no need to fork out... they had my mobile number, but only give option to text codes to a land line IN ORDER TO RECOVER OLD LOG IN DETAIL. Purposefully out of step and difficult.
Shadey bad practice & money grabbing in my opinion...
Could easily trade much more kindly

Stay away from this company. They have no contact email address and there call centres do not want to help you. I no longer have a domain name with them yet they are debiting me for the cost despite it having a different owner.
Just a terrible company who gladly take your money and then blank you thereafter.

my old email inbox got deleted, i messaged them about it to try and recover it, they didn't and now more than 15 days has elapsed they've said it cant be retrieved.

I begged them to do it because I couldn't navigate their horrible UI, and now all my emails are gone.

This fluff up will have real world consequences on my career and the emotional destress this has caused me cant be articulated at this point.

They couldn't organise a piss up in a brewery

My website used for my business was transferred to this bunch from webfusion/TSO Host and now I have read the reviews find that my experience is not unique.
Website still offline with them claiming they didn't have my details yet they were able to take the domain and hosting fees OK from my bank back in March.
3 days or more to reply when I answer their questions the latest being the email I supplied cannot be used because it is already on my account (which was setup by them). It is my only email address.
They now want an alternative email which of course I do not have as I only need and use one.
Tried the on-line chat to try and sort this out but they could not find my account because they had set up an account for me using my existing email which was on a different server?
Absolutely useless company
If you are reading this then check it out with the other reviews which from my experience are all genuine

Alex (Alexander) was so supportive and helpful. Patiently he guided me to make changes on the account. Thanks a lot Alex , You are a Star !

I was with them for 16 years and was never disappointed with the service. However recently been hugely disappointed. One of the helpdesk was helpful but it took me three calls to get someone to help. The others were verging on rude and made me feel like a nuisance. After such a long relationship it is a shame to say I've taken my business elsewhere and could never recommend them to anyone now.

123 Reg was a good company but has turned it into a completely unhelpful, unstable service!

They are constantly going down often with no information posted on their status website, leaving everyone without the services they need and paid for with no reason as to why!

Don't use them even to talk to them now no one cares and can't help just basically tell you to wait and the services will be back shortly but this is a daily occurring event! YOU AND YOURE COMPANY WILL SUFFER!

We are having the same problem as everybody else. Domain suspended, reminders sent to wrong email, take 72 hours to respond to any question. Have been without email for 10 days. Customer service are powerless and demenad new information each time.
The most frustrating experience ever

Really unhelpful support. I made a phone call and was advised to buy a package to fix my issue - not true wasted my money they refused to refund me as i took more than 30 days to realise it was unusable after employing someone with It knowledge - so dreadful experience- the only way to complain was to raise a ticket and I wasn't allowed to speak to anyone. I was also with TSOHOST and i don't believe i would have the same issue with them and believe i would have not been sold the unusable package.

We were with TSO Host and we had all our domains with them. TSO provided an excellent service but, have been taken over by 123reg. 123 have been sending out renewals to wrong emails which we have not received and subsequently they have suspended our domains. In order to renew we need to provide evidence which we have a few times now but, their response is extremely slow. I do have the username and password to log into account but, they send the code to the email which has been suspended hence, we cannot see the code. We have explained over the phone several times that we can renew over the phone but, they keep telling us that it's in the hands of the account recovery team who only respond via, email. We initially made the contact via, an online form at 14:59 on 31st of March 2025 and the issue has still not been resolved due, to a lack of communication. The customer service team keep telling us that they will escalate the issue but, nothing happens. In meantime, we cannot receive emails, business is suffering and this is the worst ever customer experience our business has ever encountered. It is shameful in all honesty.

Customer support is dire, takes days to respond to support tickets, these should be responded to within a few hours not days, if you speak to one of them it is pot luck you get someone who actually has any experience with the issues concerned, cheap hosting means cheap company which is why they cannot afford compotent staff, what is the point of this company? They are owned by the group that owns Webfusion so no wonder it is worse than terrible

Support and process is terrible.
They turned off the nameservers for accounts migrated from TSO Host without any warning and have not automatically updated our accounts.
I have to wait 72hours (weekday only) for them to validate my details because I cannot get a code because their actions have stopped my email from working. My website is also down so my business is suffering.

I had some websites moved from another host when 123 reg took them over and I have emailed 1213 reg 5 times without a response to access my account
Very frustrating company to deal with

Awful awful awful! I was with TSOHOST and with them I had zero issues with hosting and emails. Now that 123reg have taken over I have no emails anymore and their Account recovery people are useless, as are their call centre staff who keep claiming impotence in being able to help me … each email I’ve been asked to send the account recovery team has not been responded to within a week. This is costing me money and customers.

60% price increase, overnight, with the "migration" from tsoHosts. Gross money grabbers.

These guys need to be reported to Ofcom for this level of service, which should be able to review their license to operate in the UK. This level of service is criminal, and the customer service agents are shockingly rude. Our websites are down, and all their interested in changing the hosting packages the inherited from Tso Host. Nobody seems to care, asked for a manger, no response still. Three tickets pending. Unbelievable! I too had an agent hang-up on me. Happy to support class action to take the matter to Ofcom.