123-reg Recensioni 

Awful company to deal with never use them, the support is sooooooooooooooo BAD

I've been a 123-Reg customer since 2003.

No issues for years, domains ticked along, no problem.

However, 123-Reg is now an internet relic that should remain firmly in the past.

Recently I wasn't able to login with my existing password.

1) Tried to reset my password, account no longer exists.
2) Tried to register an account, it says "email is already in use".

Great system.

Contacted support who sent my down a rabbit hole of dealing with the account recovery team.

Passport, utility bill sent - still no luck. I had to keep hounding the team as my domain was set to expire in weeks. Replies took days.

Absolutely shocking service.

I even requested an invoice in the interim to at least be able to renew my domain.

Completely ignored. Luckily I had auto-renew on.

The team eventually replied, saying I should have access? No luck.

They said I should contact customer service! I called customer service, who said they can't do anything and to reply again to the accounts team.

Incredibly incompetent, poor service from a previously highly regarded company.

Finally got access - took weeks to be resolved.

Will be moving domains away from this dinosaur of a provider asap.

Unethical company. Dreadful online sales tactics & trying every trick in the sales book to upsell their products. Avoid.

This was going to be a one star review, after by billing lapsed and I didn't realize my server was deleted!

Huge issue, 123 Reg claimed there was nothing to be done but they carried on trying and lo and behold they got my server back up and running!

Despite the long wait times the staff are always as helpful as possible and pleasant to speak to.

I was of course emotional and angry and they were very very calm and helped in what ever way possible.

I want to thank everyone involved with my case!

easy set up, easy to navigate the website the only thing i dislike is i had to try to reach out to the customer support more than 2 times for them to answer

Locked out of my account - resetting back up email now not recognized - three days sending details of something i all ready own and pay for only to say they have no record of me - waste of time ringing -

Less than 1 star. 123-reg asked me to confirm a payment with my bank, my bank, Starling, flagged up that they never ask for confirmation.
I’m stuck in the middle….. I’ve been trying to renew a domain for over a week, I can’t do it online, tried many, many, many times and I get a warning from 123-reg that they cannot process my payment, yet the card is correct, I have money in the bank.
It all started because I wanted to extend my ownership of a domain I own a domain
2 can b 1 on a .com because I’m selling it on GoDaddy who own 123-reg. Then all the trouble started!
Between the two of them I wonder if they’ll be waiting to snap it up for peanuts after 3 years

DISGUSTING. AVOID AT ALL COSTS.

I have been locked out of my account and I am unable to provide the documents they are asking for as my business is no longer trading. I dealt with customer service which was extremely poor, when I asked the name of the person I was dealing with, they just hung up on me.

If you require any assistance from 123reg, forget it. Not only are the wait times far to long, once you do get through there is very little help regarding problems. I'm currently in the middle of migrating my site and im experiencing problems that they have no interest in sorting.

Absolute disgraceful customer service! We have been locked out of our account for some reason and trying to get this reactivated is a nightmare. Up to 3 working days apparently. In that time we are receiving no orders and our company will probably not survive due to their incompetency

They have removed the ticket system and don't answer live chat. Now need to find a new provider, doubt I will get a refund.

Awful customer service: I cannot get into my account & need some help but cannot contact 123 Reg. They have a high cost 0345 phone number they do not answer, idiots on X that do not help at all & they ignore Facebook posts: Domains are important - Avoid like the plague.

Just tried contacting 123-reg customer support via the live chat. After waiting more than 40 mins I gave up. Their service has become very poor since they removed ticket option. The live chat and phone service does not tell you how long you need to wait. It simply keeps on sending an automated message saying sorry for the delay. This poor service is not good enough and you need to so something urgently before customers start leaving you. We have been using the service for many years but now thinking about leaving.

terrible company. Avoid using them for email. Nothing but trouble. Currently no email is working.

Yet again email down recovery emails never sent to the recovery email address, waited for a call which never came, customer service non existent, very quick to take the money but slow to fix things.

Felt pressured over phone conversation during which I stated "I don't trust you" and "I feel I have no choice" to "upgrade" to a deluxe hosting package which seems to offer nothing of any significance than what I already pay for, plus I had to pay five years upfront. I had to contact them again to gain access to the terms and conditions of my new package. The chat service is like talking to a "computer says no" Ai bot of no real help or customer service skills whatsoever. I had to pay immediately then wait for the SSL and other services to be renewed. The new package crosses over services I already have but I get no refund on the crossover period. This is on a product that almost doubled in price without notification. So they obviously hiked the price to get customers to "upgrade" to a service that lowers the monthly fee they'd previously hiked in the first place. How dodgy is that!??! Black Mirror!

My web hosting was via TSO Host and they were the best ever. Then some execs had to decide they wanted to take their golden parachute and sell us all down the river to 123-reg. They are nothing like TSO was. Their online interface is complicated beyond requirements because they have to always throw marketing in your face when you're just trying to do a menial task. Mail servers are a constant hassle as it takes up to 1/2 hour to get an email from someplace common like gmail. This is a nightmare when you are on a website that wants to send you a confirmation code, doesn't ask how, and sends it to your email. About 1/2 the time the code has expired before you get it. And the false alarm marketing... "Oh, you're about to lose all your products! Renew now to save them!!!". It's a hosting account that I pay monthly, manually. Religiously. When it is 27 days until the next renewal date, there is no reason to send those alarmist emails. It's just hassle to get you to sign up for automatic payments. Server response? Don't care. Haranguing you into signing up for auto-pay? A corporate priority. Customer service seems to only be able to say, "That was TSO Host, not us. We don't understand". Yeah. I KNOW you're not TSO Host. How about- maybe- looking at why they were loved and try to emulate just a tiny bit of that?
***UPDATE***
OK. This how shady they are. After I published this review I read the others and realized I should cancel the domain's auto-renew setup that bills once a year. When I went to the site I was truly shocked. Look at their rating here. And guess what's at the top of their home page? Rated Excellent 4.2 out of 5 stars based on 20,122 reviews...followed by the TrustPilot logo! So, they announce on their home page that they are committing fraud and will lie to you, first thing you read.

They breach the The Payment Services Regulations 2017 and do not care - claiming that they are not 'UK based' so don't have to comply.
They've taken unauthorised payments through a paypal account which had been de-authorised, and for much more than initially stated for the package renewal. They refuse to refund stating 'they can't' (they legally have to) and then when you threaten to open a dispute they threaten to cancel/delete your domains and hosting packages. We bought a hosting package including SSL, which they then refused to acknowledge that SSL is included and wanted to charge hundreds for a cert. which they declared 'must' be provided through them. Since this, when trying to renew domains using a company card, they are again forcing payment through paypal, without giving any option whilst processing the 'basket'. To make matters worse, you select your renewals and when you go to make payment, they change your selection to include further renewals/packages/longer subscription windows. This is outright fraud. When challenged they refuse to discuss without opening a ticket, which just gets dismissed. They cannot be trusted, stay away.

**** ROGUE COMPANY - BEWARE ****
Do not give this company your money, they will find any excuse to switch off your website on a friday night and guess whate, support is Mon - Fri !! My website has be switch off 5 times this year even after I Made all the necessary changes they talked me through. I then spend 3 hours on the phone and still no access.

Service was always spotty. Final straw was them randomly changing my billing frequency and it shooting up considerably without any notification or permission. I opened a complaint on the 29th May via their chat, which was then a ticket. As of the 26th June I still don't have a reply. I have now left them as a user. My only regret is that I didn't do it sooner.