Terrible business practice
Terrible business practice, was going to purchase a £40K van (not financed), received spec and was arranging a viewing, then Head Office apparently amended the price to a further £2,240 over the weekend, contacted Braintree and the Manager advised Head Office set it and it stands at the new price! Will not be purchasing this or any other vehicle from these rip off merchants.
Risposta di Lookers
We sincerely apologise to hear that you are unhappy and that we have not met your expectations - this is not the experience that we want for any of our customers.
Please be assured that we take all feedback seriously, and your comments are important to us.
We are committed to improving our processes. If you would like to share more details and raise a complaint, you can do so by visiting our website - https://www.lookers.co.uk/complaints. You will see here there is a link to an online form which you may wish to complete. This page will also provide information on how you can raise different types of complaints and how we will manage them.
Thank you, *Lookers Motor Group*
