Edward Bruce-Radcliffe

I lasted no more than three weeks with Crunch, as the software lacks many features, most notably the ability to batch-reconcile entries from the same supplier or customer. The system forces you into resolving each entry one at a time, which is incredibly tedious.

Also, their receipt app doesn't let you nominate the expense type at the point of upload, so you have to do that work in the browser, which is frustrating when you've uploaded or photographed 10 receipts from a single supplier. It wasn't until a call with a Success Manager that it was pointed out that you could nominate a default expenditure per supplier beforehand, but this isn't flagged in the customer journey.

Honestly, the platform's UX is below par. It looks polished and lovely, but the user journey is poor.

EDIT: The reply below shows a 'we know best' approach to UX. There is a golden UX rule: Reduce clicks, not increase them. The attempt to automate the reconciliation is admirable, but not providing a user with the ability to batch-select entries and process them forces them into a one-at-a-time mode when the automation fails, breaking this UX tenet.

Please do not use their service. Technically its ok, and has useful features but their support is non existent. I have an ongoing issue with billing that has not been resolved and I am being ignored on the support channels. I am now looking for an alternative service. Avoid at all costs.

UPDATE: It gets worse. After leaving me in the dark for months, they downgraded my account without speaking to me first when I was mid project. Their communication is a joke. If anybody from vimeo ever reads this.... SORT YOUR COMMS OUT!

At first, it looked very promising but as you progress the lack of features can be a massive drawback. Two big ones for me: Firstly, the quotes read as invoices and there is no way to change the wording or the template. This was confirmed in a support chat and it makes the quoting feature unusable. Secondly, and this really was the nail in the coffin..... the account does not accept CHAPS payments which most of my clients use. As a B2B freelancer, this is an absolute must.

Yet another auto renew billing cycle without fair warning. I am getting tired of companies not sending out warning emails in good time before payment for a service is taken. And yet again, there was no user verified step in the sign up process asking if the user wanted autor enew activated. Poor business practice. DO BETTER

Beware auto renew. It's a shameful business practice an one I can't abide. I paid for one months use and at no point was I asked in the customer journey if I wanted to auto renew and I was not given a warning email with x amount of days notice payment will be taken. Bad practice. I have asked for a refund. If one is given, I will change the rating but do beware. UK guidelines from various retail lawyers recomend that if AUTO renew is on by default, then length of contract is to be stated along with a warning email with enough time for the user to cancel before the next payment is taken. Neither of these practices are in place. Do better.

The product is good but I have not used it for a while. However, the auto renew that I set to off, took money without my authorisation. The practice of Auto Renewel is loathsome at best and I hope the practice is outlawed soon enough. For this reason alone, Bitdefender only deserves on star. Check your settings.

Nope. I just tried to cancel 10 days before the annual billing cycle only to be told that a department will decide if I am eligible to cancel. They also took renewal payment 14 days before the renewal date. When trying to cancel, the system was not able to confirm if I was eligible for a refund on the premature payment. If I am within my billing cycle, the decision to should be automatic. If I was a day or two late and asked for a refund, that would be understandable as it would have been my fault I missed the deadline and would be at the mercy of the company, This is not that. Never using again. STAY AWAY

Brilliant service. I am a career changer at 44 and have not written a CV since 2008. I opted for the phone package which proved to be a great way of discussing past, present and future. Huge help. Highly recomended!

Pro video supplies backed up by great knowledge