I lasted no more than three weeks with…
I lasted no more than three weeks with Crunch, as the software lacks many features, most notably the ability to batch-reconcile entries from the same supplier or customer. The system forces you into resolving each entry one at a time, which is incredibly tedious.
Also, their receipt app doesn't let you nominate the expense type at the point of upload, so you have to do that work in the browser, which is frustrating when you've uploaded or photographed 10 receipts from a single supplier. It wasn't until a call with a Success Manager that it was pointed out that you could nominate a default expenditure per supplier beforehand, but this isn't flagged in the customer journey.
Honestly, the platform's UX is below par. It looks polished and lovely, but the user journey is poor.
EDIT: The reply below shows a 'we know best' approach to UX. There is a golden UX rule: Reduce clicks, not increase them. The attempt to automate the reconciliation is admirable, but not providing a user with the ability to batch-select entries and process them forces them into a one-at-a-time mode when the automation fails, breaking this UX tenet.
Risposta di Crunch Accounting
Hi Edward,
Thanks for sharing your feedback.
We understand how important it is to find a service that feels like the best fit for your business. We respect that every user has a preference, but we were surprised to receive a 1 star rating.
We take pride in our UX and the efficiency of our software, and feel this doesn't accurately represent the functionality or the support provided during your onboarding.
Regarding the points you raised, we’d love to offer a little more context for anyone else reading.
Auto Match:
We recently launched an Auto Match feature designed to help reconcile bank statement transactions with Crunch entries in bulk. While we are still working on adding even more functionality to this and other areas of Crunch, this feature is specifically designed to eliminate manual reconciliation.
Receipt Capture:
Our SNAP! app is designed for rapid "on-the-go" capture. While it is a third-party tool, we provide extensive help guides on how to use it effectively. We will continue to look at ways to make these resources even more prominent for new users.
Onboarding & Efficiency:
Our Client Success Managers provide software walkthroughs specifically to highlight time-saving features - including default suppliers, auto-match, and recurring invoices. These are core components of our onboarding journey designed to prevent the frustrations you mentioned.
While we're disappointed that Crunch wasn't right for you, we remain confident in the efficiency of our software and service.
Should your requirements change in the future, our team is always here to help.
We wish you the best of luck with your business.
All the best,
Kati - Client Experience Specialist