Zzoomm Full Fibre broadband Recensioni 7.273

Great communication with Jamie

Maxine sorted my installation efficiently and promptly

Thx Dave 4 sorting out the prob that 3 others didn't. I have had 4 calls to resolve connection issues & no returned calls.So well done Dave & hopefully the ticket you sent to sort the other issues will be addressed as soon as poss.

Mark Holmes did a fantastic job installing my broadband. He was punctual, professional, and explained everything clearly. The installation was smooth and efficient, and he made sure everything was working perfectly before leaving. Excellent service - thank you, Mark!

Maxine help me with the change of my monthy plan thank u

The broadband is great what I don't like is it drop out now and then

I have been a Zzoomm customer for 4 years and to date the service has been fine. However I needed to contact for the first time as we are moving house and needed to close the account. I called them on numerous occasions this week and was unable to get through and the call backs their system offered were never forthcoming. I did manage to get through to someone but they said they didn't have the ability to shut down the account and the team that did were not available. I was going to recommend their service to the incoming family but that's not going to happen now.

Excellent service from Jamie. great customer service.

We had a lovely man called Eric come round our housing green & he talked us through our options switching to fibre optic broadband. He got us signed up in a matter a minutes with a booking for the fitting literally 2 days later. He even came back on the day of the fitting to make sure everything was going smoothly. Really amazing customer service from Eric - thank you so much!

Hamza who fitted it was also really neat & efficient.

Thanks both! Highly recommend.

Jamie was great! She is a helpful lady

Jamie is the only person who helped me today. Been waiting since 9am for a call back. Thanks Jamie

I phoned today with an issue about my Nat type and was connected to Marie we chatted about my problem (she was very polite and helpful. Marie then Marie passed me over to Drexler in the IT department who was also extremely polite and helpful. He fixed my problem whilst we were on the phone. Perfect customer service and problem solving. I highly recommend zzoomm to anyone wanting internet service. ***** 5 star rating from me 😊

Courteous service from Bethan who applied a fix to my router remotely. I had not previously been able to get a link to my music streamer since my change to ZZoomm. Initially I thought that Bethan's fix had not made any difference. Then I did the usual turn-on, turn-off routine and hey presto all seems to be working. So thanks.

Great service from khaled fixed issue promptly eell done

Straightforward negotiation of a new contract with a discounted price to keep me as a customer.

Rachael was really friendly helpful and got me a great deal. She made the process of renewing contract very easy and enjoyable process
Many thanks again

Luke

After talking to Riz for 10 mins i was pleasantly suprised how i was offered a better deal for my loyalty to zzoomm, Riz was extremely helpful very polite all in all an extremely professional service.

Omar Colin J and John D
Really good service. Some tech issues that the guys resolved over the following day. Really happy with the service!

Really struggling with the aftercare team. My bill reads 48 pounds per month when it should be 28. I haven’t had my 75 pound voucher, Im paying for a mesh booster but I still have dead spots. Close to cancelling as I’m within my cooling period.

Next update- just called back to try and get the booster again and this time they want to charge an extra £8 per month.

Also, completely unable to provide details of the £75 voucher.

I’ll be cancelling as I’m within my cooling off period.

Drex did a great job getting my WiFi up and running

Omar Razak, came on his own, got it all done, no problems, really helpful!