My contract had ended, I contacted Zzoomm to renew having researched via uswitch. The oversees representative was steadfast with her options, virtually take it or leave it. I said I was leaving, later... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Had to call customer service Sunday evening as we’d had no WiFi for 2 days. Slightly disappointed that the sales team phone line is open later than the customer service line but guess that’s to be exp... Leggi di più
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Our wi fi went down for no apparent reason, we did all the normal troubleshooting things advised, switch everything off, reboot everything ect. So I called customer service and spoke with Ellie who w... Leggi di più
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This was the 3rd time I had to contact Zoom about the problem with our landline since transferring to Zoom on 19th March - today I spoke to Rueben 20/04/26 explained problems we were having. He was v... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Zzoomm is the Full Fibre network that gives you more. Stream, game and download at the speed of light with download speeds starting at 200 Full Fibre up to a whopping 2300 Full Fibre with upload speeds to match for homes and businesses. Zzoomm’s amazing speeds are backed up by free standard installation. Choose Zzoomm, because life’s too short for bad broadband.
Informazioni di contatto
Fountain House, John Smith Drive, OX4 2JY, Oxford, Regno Unito
- 03333119909
- help@zzoomm.com
- zzoomm.com
4,6
Eccellente
7273 recensioni
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Sam in Retentions team
After a long back and forth between several teams over several days, I finally reached Sam in the Retentions team who was an internet hero. Price matched the quote and applied it timely even waiting with me for confirmation emails to come through! An asset to the company and did his job retaining me and my parents.
2 aprile 2026
Non scritta su invito
Risposta di Zzoomm Full Fibre broadband
Hello Liam,
Thank you for your review and feedback, we really appreciate it.
It's great to hear that Sam was able to secure you a good deal!
We will let Sam know about your kind words. :)
Zzoomm Customer Care
Excellent service Great help sorted me…
Excellent service Great help sorted me out straight very friendly and polite could not fault the experience
2 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hi Joseph!
Thanks you for your 5* review!
We're pleased to hear that you had a good experience contacting us!
If you need anything else, please let us know.
Zzoomm Customer Care
Big thank you to Dave today made the…
Big thank you to Dave today made the change of WiFi to my new property easy and understandable and kept me as a happy customer
2 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hi Harry,
It's great to hear that Dave was able to assist with moving your Wi-Fi! We appreciate the feedback!
Happy Zzoomming!
Zzoomm Customer Care
Jamie was very helpful and polite and…
Jamie was very helpful and polite and sorted my issues straight away
2 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Hayley,
Thank you for your 5* review!
We're happy that Jamie was able to sort your query quickly for you!
If you need anything else, please let us know.
Zzoomm Customer Care
Omar Razak explained everything that…
Omar Razak explained everything that needed doing very polite
2 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Sara
Thank you for the 5* review and feedback.
We will let Omar know about your kind words. :)
Zzoomm Customer Care
Help that works
Help that works. Nick knew what was needed were others failed.
Thanks Nick
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello James!
Thank you for your 5* review!
We will pass the feedback onto Nick, I'm sure he will be delighted to hear it!
Zzoomm Customer Care
Jesson was amazing and helped me get…
Jesson was amazing and helped me get what I needed sorting
1 aprile 2026
Risposta di Zzoomm Full Fibre broadband
Hello Linda,
We're so happy to hear Jesson was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Many thanks
James today made my query very easy to resolve and very helpful along the way thankyou for that
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Daniel,
Thank you for your 5* review!
We're happy that James was able to sort your query quickly for you!
Zzoomm Customer Care
Had a lovely lady called alexandra help…
Had a lovely lady called alexandra help today and she was so kind does her job well. So thankful for her help 😊
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hi Lindsey, thanks for the review!
We're glad to hear we were able to resolve your issues on the phone with Alexandra and you had a good experience.
Happy Zzooming!
Zzoomm Customer Care
Thanks to Dave I secured a much better…
Thanks to Dave I secured a much better deal than expected 👍🏼
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Darren!
Thank you for your 5* review!
We will pass the feedback onto Dave, I'm sure he will be delighted to hear it!
Happy Zzoomming!
Zzoomm Customer Care
Very helpful lady
Very helpful lady, got me back on line with no problems, thank you George
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hi George, thanks for the review!
We're so glad you're taking us with you on your new adventure.
Happy Zzoomming!
Zzoomm Customer Care
Our customer service rep
Our customer service rep, Dave, was really helpful. So many services are using AI chat bots that simply don’t work and you end up being forced to leave for a better deal.
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Andrew!
Thank you for your 5* review!
We will pass the feedback onto Dave, I'm sure he will be delighted to hear it!
Zzoomm Customer Care
Omar Razak good man
Omar Razak came today did a very good job very pleasant and a clean worker
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello there,
We're so happy to hear Omar was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Troubleshooting on new broadband
Ric has been very patient with both my husband and myself helping trouble shooting our new Zoom broadband
He talked us through every step of the way so we are now hoping that our problem is fixed 🤞
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Patricia,
We're so happy to hear Ric was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
Excellent help
Excellent help, very polite and took time to listen!
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Roger,
Thanks for the review!
We're glad to hear that you liking the services.
Happy Zzoomming!
Zzoomm Customer Care
Easy to deal with
Easy to deal with, new contract saved me money. Broadband experience has been excellent to date.
31 marzo 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Colin,
Thanks for the review!
We're glad to hear that you've renewed your contract with us – we love a happy Zzoommer!
Zzoomm Customer Care
Omar Razak done a brilliant job
Omar Razak done a brilliant job, very neat and tidy job, thank you
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hi Paul,
We're so happy to hear Omar was able to get your service up and running!
Happy Zzoomming!
Zzoomm Customer Care
tech help
khaled was very helpful lets hope all that he did sorted the problem out .IT seems to have done
1 aprile 2026
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Risposta di Zzoomm Full Fibre broadband
Hello Mick!
Thank you for your 5* review!
We will pass the feedback onto Khaled, I'm sure he will be delighted to hear it!
Zzoomm Customer Care
Very professional and sorted everything…
Very professional and sorted everything I needed. Would recommend. Dave was very helpful.
1 aprile 2026
Non scritta su invito
Risposta di Zzoomm Full Fibre broadband
Hi JS!
Thanks for your 5* review!
We'll be sure to let Dave know of your kind words.
If you need anything else, please let us know!
Zzoomm Customer Care
Had a problem with my broadband after…
Had a problem with my broadband after switching the mains power, issue was solved remotely by a lovely customer service lady.
1 aprile 2026
Non scritta su invito
Risposta di Zzoomm Full Fibre broadband
Hello Rob!
Thank you for your 5* review!
We appreciate the feedback. If you need anything else from us, please let us know!
Zzoomm Customer Care
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