Quite happy so far. Have won some though down overall. Good game selection and RTP seems ok. Redemptions are not immediate but I did get it within a couple days. You do have to send pics of card and... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great site, easy and fast redeems. Good selection of providers, daily deals and promo competitions. Customer service responds quick. My only issue is redeems over 501SC take so long to redeem. Redempt... Leggi di più
L'azienda ha risposto
One of my go to sites. Support is beyond helpful and quick to resolve any issue you may have. Fast redemption everytime, larger amounts might take a bit longer. 100% recommend!
This site runs some of the lowest configurations of games. This is common with new sites, it's how they build up their money to not go broke on a big win payout. This is always viewed as shady. If zum... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Zumo is the hottest new social casino riding into town — and we're not slowing down! 🤠 With a wild selection of casino-style games, exclusive VIP perks and rewards that keep on giving, Zumo brings the thrill of the frontier straight to your screen. Whether you're a seasoned cowboy or just saddling up for the first time, there's always something exciting waiting for you at Zumo. Come for the games, stay for the adventure! 🌵
Informazioni di contatto
1201 N Orange Street, 19801, Wilmington, Stati Uniti
- support@zumo.us
- zumo.us
3,9
Molto buono
77 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 77% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
It’s a good game but seems to have slot…
It’s a good game but seems to have slot of dead spins. Support is great though.
9 maggio 2026
Non scritta su invito
Pretty great site!
I’ve won a lot and spent a lot but their site is legit! Support is very helpful. After I verified my card and did what they asked they processed 2 redemptions the same day. I really enjoy their site over others but the amount I’ve spent I feel like the coin back rate may be a bit low. Otherwise they are great and legit!
As long as they keep redeeming quick and no hassle plus continue to win, I will raise it to 5 stars! Update: they were great and fast payout! Usually within 24 hours!
3 maggio 2026
Non scritta su invito
The site itself is great but the games
Zumo is a newer platform that recently launched, it used the same model as sweeps jungle, I gave 5 stars because I like the color way and everything is optimized and runs smoothly however the game library seems to be composed of the lowest rtp slots that could be offered hitting any kinda decent win has (for me anyways) not happened yet
8 maggio 2026
Non scritta su invito
account and KYC verified
account and KYC verified. turned $30 to a $100. tried to redeem and got rejected and blocked. Another site on my blocklist.
10 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for sharing your experience and we’re truly sorry for the frustration this has caused.
After a thorough review, our compliance team found that your account did not pass our internal verification process. As a result, and in accordance with our Terms & Conditions, the account was closed and all purchases were refunded.
We understand this is not the outcome you were hoping for and we sincerely apologise for the inconvenience. We wish you all the best on the frontier, partner. 🌵
Zumo.us Team 🤠
paying for reviews
Refused to resolve account issue, costing me 112$. They then offered me 3sc to make a good review. So keep in mind these 5star reviews are paid for by these scums.
8 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for your feedback — we take claims like this very seriously and want to address it directly.
zumo.us does not pay for reviews, offer incentives in exchange for positive feedback, or engage in any practice that influences review outcomes. Our Trustpilot presence is built on genuine experiences from real players — good and bad — and that’s something we stand behind fully.
Regarding your account issue — we reached out and asked you to share your details so we could investigate properly, but unfortunately we haven’t received a response from you yet. That door is still open, partner. Please drop us a line at support@zumo.us, mention your Trustpilot review, and we will look into your case personally and do everything we can to make it right. 🌵
Zumo.us Team 🤠
Cannot get redeem out
I can’t seem to get my redeem out. They say I need to re verify something but the link provided continues to be invalid. I then go to chat and get a new link but I have no idea when that new link will hit my email. This time it hit my email at 330 am my time and I was asleep and of course the link is invalid this morning. I have gambled with many sites and this is the first time I have ever had this trouble. They need a new process to get redemptions validated easier.
8 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy, partner! 🤠
We’re really sorry to hear you’ve been going through this — we completely understand how frustrating it must be, especially when the timing of those links hasn’t been working in your favour.
This is absolutely something we want to sort out for you as quickly as possible. Please drop us an email at support@zumo.us and mention your Trustpilot review — our team will pick it up straight away and personally make sure your verification gets pushed through without you having to chase another link. 🌵
We appreciate your patience and we’re looking forward to getting this resolved for you!
Zumo.us Team 🤠
Customer service was excellent
Customer service was excellent! Response time was superb! Redemption times could be better. It’s hard to find a platform that has live agent customer service! 10/10 for sure
9 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy, partner! 🤠
Thank you so much for the 5 stars — you just made our day out here on the frontier! The Zumo.us Team 🌵
A great sweeps place
A great sweeps place. Jack takes great care of me !
7 maggio 2026
Non scritta su invito
Risposta di Zumo
Yeehaw! 🤠
5 stars — now that's what we call a great ride! Thank you so much, partner. The Zumo.us Team 🌵
Offer more free sc
7 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for the 5 stars — reviews like yours keep the frontier spirit alive! The Zumo.us Team 🌵
Great casino
5 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
5 stars — we couldn't ask for a better ride! Thank you so much for your support. The Zumo.us Team 🌵
Won 1100$ off 20$ played it down to…
Won 1100$ off 20$ played it down to 500$ tried logging in and they say my account has been blocked due to Fraud?! WHAT!!!! STAY AWAY!!!!!
5 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for reaching out — we completely understand how alarming this must have felt, and we’re sorry for the frustration.
Account reviews are sometimes triggered automatically by our security systems, and we want to make sure your case has been handled correctly. We’d love to look into this personally and double check everything on our end.
Please drop us a line at support@zumo.us mentioning your Trustpilot review and we’ll get straight on it for you. 🌵
Zumo.us Team 🤠
🛑 stop using this casino app..Horrible…
🛑 stop using this casino app..Horrible RTP,,spend almost $900 and nothing in return ..I’m closing my account with them..
4 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
We're truly sorry to hear the frontier didn't treat you the way you deserved — that's not the experience we want for any of our players, and we hear you.
Before you ride off for good, we'd love one more chance to make things right. Our team is ready to sit down with you, look into your experience personally and do everything we can to turn this around.
Please reach out to us at support@zumo.us, mention your Trustpilot review, and we promise you'll have our full attention from the get-go. We'd love nothing more than to prove that zumo.us is worth another shot. 🌵
Zumo.us Team 🤠
Fast payouts and good selection of…
Fast payouts and good selection of games!
4 maggio 2026
Non scritta su invito
Risposta di Zumo
That's what we love to see! 🌵
Thank you for the 5 stars, partner — you're what makes the frontier so great! The Zumo.us Team 🤠
They have an awesome game selection and…
They have an awesome game selection and I played and deposited a lot and already became Gold vip, finally after a lot of losing I got on a lucky streak and won a sizeable amount. I went to verify and their verification system keeps saying face not verified with biometrics and I have tried using my drivers license and passport to no avail. After several times trying now it won’t let me try and locked me out of the variation system. I have been verified at multiple casino sites with these documents and my face as well as TSA and CLEAR without issue: I am not sure what the issue is but I have emailed support and hopefully they fix it soon so I can redeem and update review to 5 stars and make more deposits here. If they fix this, I may take all my business to this site.
Update so far not promising. I contacted support who told me to contact the verification provider who told me I need to contact Zumo support for a new verification link but when I click redeem it says the trail is blocked and to contact support which I have already done several times to no avail. Very frustrating so far. They sent me a new verification link and it still says facial recognition failed as that is impossible as it’s my face and same id and face I have used for tsa and clear and multiple other casino sites without issue. Extremely frustrating
Customer service advised me now to be patient, but would they be patient if it’s their money? They claim their tech people are working on it but why couldn’t they email me those updates instead of making me keep going to chat to see what’s going on. Also vip support who was active communicating while I was making a ton of purchases has stopped responding now I am trying to redeem. What is it with these sites that don’t treat big players well? It’s not a good business model for a casino and is just not good service. I hope they turn this around as the site has a lot of potential. For now I have to lower my score to let other players know this issue until it’s resolved.
Update; their fraud team contacted me and stated that they are closing my account due to fraud? What fraud? It was my payment methods, I deposited over $6k, it was my id, I only played slots and played several different ones from different providers and won $10,000. No tricks, just pure luck, Oh, I see the fraud, I won! Oh well, they refunded my purchases and I still lost almost $4k but I probably dodged a bullet if this is the way they are if you win big….
27 aprile 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for taking the time to share your experience and we sincerely appreciate your honesty.
We completely understand how frustrating this must have felt, and we’re sorry for the inconvenience caused throughout this process. After a thorough review, our internal compliance team identified that your account did not meet the requirements of our verification process. As a result, and in line with our Terms & Conditions, the decision was made to close the account and refund all purchases.
We want to be clear that this decision is never taken lightly and is never related to winnings — our compliance process applies equally to all players regardless of the outcome of their gameplay.
We genuinely wish you all the best on your journey, partner, and hope you find a frontier that suits you better. 🌵
Zumo.us Team 🤠
So far so good! A nice sweepstakes platform!
So far so good, made numerous deposits & finally hit a nice win. Broke it down into a single redemption. 1,000 via Visa debit, says a 7 day wait. Verification (KYC) was submitted before redemption and took nearly 7 mins to verify as it processed slower than I expected. Verified correctly & no issues. Will come back and finalize review and up my star rating once completed redemption.
5/5/2026 Update
They canceled my redemption made me authenticate via email with my debit card I'm using to redeem on including a picture of my face with me holding it.
Submitted. No confirmation on that but noticed my redemption has now been resubmitted today 5/5 instead of my original 5/4 date, so I'm assuming it's all good and processing now!
Will return and update once it has processed!
5/7/2026
Processed & deposited into my bank.
Great site so far, superb freebies, free games, free sc! Tournaments running!
Not bad at all!
-Ryan
28 aprile 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for those shining 5 stars — we're thrilled you're enjoying the ride at Zumo.us! The Zumo.us Team 🌵
stay away
referrals don’t track and when you email support numerous times, no reply. support is impossible to obtain and when you do, they are clueless. just stay away
3 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for this feedback — and we completely understand the frustration.
We want to be upfront with you: as a brand new platform, we did experience a technical issue with our referral tracking system, and we sincerely apologise that this affected your experience. We are actively working on a fix, and in the meantime our team is handling any missed referrals manually as soon as we become aware of them.
We also hear you on the support side — that’s not the experience we want anyone to have at zumo.us, and we take that seriously.
We’d really love the chance to make this right and change your mind about us. Please drop us an email at support@zumo.us mentioning your Trustpilot review and we will personally look into your referral and make sure everything is sorted out for you. 🌵
Zumo.us Team 🤠
Risposta di Zumo
Howdy, partner! 🤠
Thank you so much for the 4 stars and the kind words — we're thrilled to hear you're enjoying the ride at zumo.us!
We'd love to know what we can do to earn that 5th star from you — every bit of feedback helps us grow and make the frontier even better. Drop us a line at support@zumo.us and let us know! 🌵
Zumo.us Team 🤠
Terrible site
Terrible site with no player protection. You can only self exclude or time out for up to 30 days. They will not let you close your account. You need to respect the player.
1 maggio 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for sharing this — player wellbeing is something we take very seriously out here at zumo.us, and we want to address this straight away.
We are fully committed to responsible gaming and compliant with all relevant policies. Every player absolutely has the right to close their account at any time — no questions asked. If that option wasn't clear or accessible, that sounds like something went wrong and we sincerely apologise for that experience.
We hear your feedback on the self-service account closure feature — it’s something we’ve already passed on to our team to prioritise and speed up. We want that to be as easy as possible for every player.
In the meantime, please reach out to us directly at support@zumo.us, mention your Trustpilot review, and we’ll take immediate action on your account — whatever you need. 🌵
Zumo.us Team 🤠
Worst Casino out there!!
There are some great sweepstake casinos out there and this is not one of them. So I started playing here because of a suggestion from facebook. I won $500 and waited almost a week! But that’s not even the half of it! When my redemption finally came I checked my bank account and there was $25 from them! I said this must be some kind of mistake! There excuse is because I used free coins! But not only that I made a deposit here! There customer is a joke! This casino is a scam and I would save your money and play somewhere else! There always seems to be one bad apple in the bag and this is one of them! A great casino to play at is Vegaswin and they pay you fast and won’t rip you off! I’ve played at 100’s of sweepstake casinos and this one is honestly the worse one I’ve experienced!
27 aprile 2026
Non scritta su invito
Risposta di Zumo
Howdy! 🤠
Thank you for taking the time to share your experience — we're genuinely sorry to hear the ride felt this bumpy.
We'd like to address this openly: after reviewing your concern, we can confirm that as outlined in our Terms & Conditions, winnings generated from free coins are subject to a maximum redemption cap. We understand this can come as a surprise, and we're sorry if this wasn't as clear as it should have been from the start.
That said, we also want to make sure everything was processed correctly on our end — because your purchase activity absolutely matters and we want to ensure nothing was missed.
Please drop us a line at support@zumo.us, mention your Trustpilot review, and our team will look into your case personally and make sure everything checks out. 🌵
Zumo.us Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.