LuckyOne.us Recensioni 138

TrustScore 4.5 su 5

4,4

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I must say Lana at support is very helpfully and patient I was so pleased speaking with her about my account. She didn't keep me waiting or hanging that's a Plus with me cause i get veryaggreviated h... Leggi di più

Valutata 5 stelle su 5

Had a minor issue with verification, but was assisted by Rebecca. With her help, everything went smoothly, and now I'm expecting my first redemption to go through. Thank you again, Rebecca!

Valutata 3 stelle su 5

The site is amazing and has alot of good games but they do some crazy stuff for payouts. I was already fully verified and got a few small redemptions no issue is hit above little bigger and they didn... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

So far have had a very good experience I'm in process of redeeming hopefully it goes smoothly and I get funds quickly if I have issues I'll change my review.

Dettagli dell'azienda

  1. Fornitore di servizi di giochi al computer

Scritti dall'azienda

Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

138 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Proceed with caution....

16 aprile 2026
Non scritta su invito
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Risposta di LuckyOne.us

We’re sorry to see your comment and would like to better understand what led to this impression.

Unfortunately, we’re unable to identify your account based on this review alone, which makes it difficult for us to look into the matter. We take all feedback seriously and are always happy to investigate any concerns.

Please consider contacting our support team with your details so we can review your case and provide assistance.

Valutata 5 stelle su 5

Rebecca is the best!

Had a minor issue with verification, but was assisted by Rebecca.
With her help, everything went smoothly, and now I'm expecting my first redemption to go through.
Thank you again, Rebecca!

16 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Prevented me from redeeming by putting…

Prevented me from redeeming by putting the necessary funds needed on lock. #TargetedIndividual

16 aprile 2026
Non scritta su invito
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Risposta di LuckyOne.us

Thank you for your feedback. We’re sorry to hear about your experience.

At the moment, we’re unable to locate your account based on the information provided in your review, so we can’t investigate what may have happened. We’d really like to look into this for you and clarify the situation.

Please reach out to our support team directly with your account details so we can assist you as quickly as possible and resolve any issues you may be facing.

Valutata 5 stelle su 5

I must say Lana at support is very…

I must say Lana at support is very helpfully and patient I was so pleased speaking with her about my account. She didn't keep me waiting or hanging that's a Plus with me cause i get veryaggreviated having to wait but Lana was kind and professionally

16 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Support. Instant Withdrawal to my Card

I love that they give out a daily .50 SC bonus to play with. Very Generous because I only needed that amount to strike a $150 jackpot. The withdrawal process was somewhat tricky but not the worst experience once Becky from Customer Support talked me through it. Thanks to her I instantly got my Money cashed out onto my card. No rediculous wait time. Now I can afford the bills this month. God Bless

14 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Money stolen. So far refused to return

This site stole my money and so far is refusing to return it. See timeline below

3/10/26: my account was closed and $1206.19 was stolen from me. I was told I had stacked purchases and didn’t play enough.
3/10/26: I filed an informal dispute with this company according to their terms and conditions. Notifying them that the confiscation of my funds was unjust enrichment.

They promptly emailed back saying they would settle dispute and return my funds.

3/13/2026: it is now Monday night 7pm central time. They have not followed through and they have refused to return the money they STOLE from me.

I did not engage in any sort of sort of shenanigans on this site or break the terms of service in any manner.

I received many emails for sales and made a total of 5 purchases.

To offer a sale to a customer and than use the fact that the customer purchased the offers to justify the confiscation of there funds is absurd.

This company are liars and thieves.

13 aprile 2026
Non scritta su invito
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Risposta di LuckyOne.us

We’re sorry to hear about your experience and take these concerns very seriously.

At this time, we’re unable to match your review to an account in our system, which means we can’t verify the details you’ve shared or review the actions taken. Situations involving account closures and balance adjustments are always handled in line with our terms and conditions, and we aim to communicate clearly throughout the process.

We’d appreciate the opportunity to investigate this further. Please contact our support team directly with your account information and any relevant correspondence so we can look into the matter and provide clarity.

Valutata 3 stelle su 5

Play here but eith caution

The site is amazing and has alot of good games but they do some crazy stuff for payouts. I was already fully verified and got a few small redemptions no issue is hit above little bigger and they didn't pay and made me redo all verification which eventually they did make right.

12 aprile 2026
Non scritta su invito
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Risposta di LuckyOne.us

Dear Amber,

We are very sorry to hear about your recent experience and appreciate you taking the time to share your concerns. We fully understand how frustrating it can be to encounter delays during the verification process.

Please note that verification procedures are required by regulation and are designed to ensure the safety and compliance of all transactions.

Our team has reviewed your case and confirmed that it has now been fully resolved. Should you have any further questions or require assistance in the future, please do not hesitate to contact our Customer Support team via chat or email.

We appreciate your patience and thank you for bringing your concerns to our attention.

Valutata 5 stelle su 5

HOPE!

HOPE!! Best agent I have ever came in contact with !! Luckyone is one of my top 5 for sure. If I ever discipline myself enough and get to withdraw it will most definitely be #1 with hope . HOPE !!all love and respect from my end thank you for hearing me out and granting me a comp . Shout-out!!! #HOPE

12 aprile 2026
Non scritta su invito
Valutata 4 stelle su 5

Great Casino

Great Casino! A wide variety of great games with awesome providers. Hiccup with a technical issue but currently redeeming will update once all goes through but so far so good loving this app! And the customer service are very friendly and quick! I've had to contact them a couple times and got the same one Rebecca and she was great and very helpful and kind!

11 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

This was the easiest verification…

This was the easiest verification process and customer support was most helpful. I wish all verification on other platforms went as well as this one. Even with the initial problem it was taken care of within hours NOT days or weeks.

11 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

So far so good

So far so good, I needed assistance with my KYC and was helped by reps that were super quick with solving the issue. Excited to start playing, I like the variety of games and layout of web page very user friendly. Thank you to Hope and Ria.

11 aprile 2026
Non scritta su invito

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