I used Zitauto for 2 x 9-seater minivans for our 12 strong golfing group, at Faro airport. Apart from a slight delay in locating their representative in Car park 2, ( they work from a parked car),... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Used this car firm on numerous occasions absolutely amazing, fair prices no extra hidden costs if you go into Spain, other car rentals charge extra for this. Could not fault this rental firm, use roug... Leggi di più
L'azienda ha risposto
Hallo, vielen lieben Dank an die Mitarbeiterin aus dem Büro in Quarteira. Wir waren sehr positiv überrascht wie sie uns mit allen Möglichkeiten einen Mietwagen organisiert hat. Preis, Leistung absolu... Leggi di più
L'azienda ha risposto
Straightforward and honest car rental, always quick and friendly with great cars and super location just outside arrivals. Have used zitauto for our last 3 trips and car rentals, each has been consist... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
R. Hermenegildo da Piedade, Bloco 2, 8125-222, Faro, Portogallo
- +351 289 315 559
- info@zitauto.com
- zitauto.com
4,6
Eccellente
214 recensioni
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Toll Fees
Following using Zitauto for in excess of 10 years, I have during the last 3 months received Penalty Charge Notices from EPC plc amounting to £450.
Toll Charges £71 the rest is Admin Fees (Portuguese Law No 25/2006), and Administration costs.
These date back to 2018 some 5 YEARS AGO. I think that the charges are now up to date, why its taken this amount of time to sort out is beyond me.
Had Zitautos made this toll charge readily available I would of course paid it at the time.
The service provided by Zitautos is generally faultless regarding the delivery and return of the cars etc.
I will not be using them in the future unless the vehicles have been fitted with transponders, and Zitautos somehow recover the journey back down the A22 and pay the toll fee.
30 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Disgraceful service
Disgraceful service. Just like all the previous posts: we rented for 10 days and they led us to believe the final toll ( impossible to pay unless you are in the area for 48 hours) would be paid. Fast forward 28 months and we get a bill from a third party for over £18...... repeated e-mails claiming that various things have changed...... we usefmd them 2 years previously and this final toll was paid by them. I thinknthat their admin have realised this to late and now have called on us all to pay. Shameful behaviour
30 settembre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Terrible company
Told us the hire car fee included use of the motorway, 12 months later we're hit with EUR240 in Admin fees and toll fees. We're definitely never using this crowd of cowboys again.
10 ottobre 2022
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Bad Toll practice
Have been using ZitAuto for several years and, like others, was assured the almost unavoidable toll on the final day return to Faro airport would be sorted by them. Looks like they have now given up everyone's outstanding toll history as have just been billed for October 2022, some 11 months after the event. They may have changed their policy now but there must have been a better way to settle the issue. We were billed £49.44 for tolls totalling 4.08€
6 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Penalty Charge Notice
Having happily used Zitauto for the last decade I've also just received an EPC plc penalty notice charge for the final return journey to Faro on the A22 in October 2022. Toll charge is £2.50 with additional Admin fees taking the total to £17.62.
When i asked what was different this time in that the final charge hasn't been paid (I'd say it's good business & customer service sense for them to pay the £2.00 in comparison with the £650+ rental we paid to secure future business surely?!) they just weren't interested and said toll charges are our responsibility.
It would have been so easy for Zitauto to pay this minimal amount as they obviously have previously done, or warned us on returning the vehicle, or even any time in the last year prior to the penalty notice to contact me. They weren't interested in offering credit against a future booking either for this amount.
Although this now looks an historical issue as transponders have been fitted to the cars apparently, expect a fine if you hired a car last year.
By the way, we just used a taxi to and from Faro this year and Uber where we were staying..worked out at about a third of the cost of car hire..it's a competitive world and Zitauto have lost any future business I'm afraid!
6 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Avoid like the plague
Avoid like the plague.
Been travelling to, and Hiring vehicles in the algarve for 15 years.
Last summer used zit auto. When asking about the toll payments, staff told me that this was covered in rental costs - odd given every other rental company that we’ve used before has charged upfront, but thought nothing of it.
Fast forward to October 2023, just received a fine from a 3rd party collection company, for a €3 toll fee.
Fine on the letter now totals £18 with administration and collection fees.
Not about the money, but the principle.
Same story with numerous other renters from our area.
My recommendation - use another firm who have measures in place for toll payments, and don’t operate out of the boot of a car in the arrivals car park.
6 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Aconcelho sem duvida
Aluguei uma carrinha de 9 lugares por 15 dias, apanhei a carrinha no aeroporto, colaboradores muito simpaticos e tudo muito simples e facil. No dia 13 infelizmente a carrinha avariou no meio da A22, liguei de imediato para o numero que me foi dado em caso de emergencia, fui logo atendida pelo senhor Ricardo (peço desculpa se nao é o nome). Em menos de 50 minutos ja estava com uma nova carrinha e sem qualquer stress ou dramas. Para deixar a carrinha no arroporto tambem foi super simples e pratico.
Aconcelho 200% e sem duvidas vou voltar a alugar carro com esta companhia que nao deixa nada a desejar. Obrigado por tudo o que fizeram por nos
2 settembre 2023
Non scritta su invito
Risposta di Zitauto
Olá Srª Nádia,
Agradecemos bastante o seu feedback!
Lamentamos que tenha experienciado a situação da avaria, mas ficamos contentes de termos conseguido providenciar um carro de substituição prontamente.
Obrigado nós pela sua preferência e recomendação.
Cumprimentos,
Zitauto
Zitauto 12 day car hire from Faro
Used Zitauto for 12 day car hire from Faro. Initially sceptical and considered going with one of the big names in car rental but Zitauto was recommend by our host so we went with them. We were met by a nice team, pickup was very quick and easy, the team spoke brilliant English and were very friendly and knowledgeable. Car was just as requested/paid for, very new and comfortable. Had no issues the whole time. Drop off was fuss free and the whole thing was a real pleasure. We will definitely use Zitauto next time.
18 agosto 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
allez y les yeux fermés !!!
je réserve 3 à 4 fois par an avec cette compagnie et jamais eu de soucis. c'est une entreprise hyper sérieuse. Ma dernière expérience avec eux : une réservation de 3 semaines au mois de Août 2023. et encore une fois super expérience. Véhicule à chaque fois quasi neuf et hyper propre. Je recommande vivement.
30 luglio 2023
Non scritta su invito
Risposta di Zitauto
Bonjour!
Merci beaucoup pour votre commentaire! Nous sommes heureux de savoir que nous pouvons compter sur votre préférence et votre recommandation.
Sincèrement,
Zitauto
Have used zitauto for many years
Have used zitauto for many years. Great customer service, excellent vehicles, really stress free. Would strongly recommend.
14 giugno 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Perfect choice
Yet another stress free experience.
New pool of Hybrid Automatic SUV’s evidences the success of this hard working company.
26 aprile 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Super gelaufen
Hallo, vielen lieben Dank an die Mitarbeiterin aus dem Büro in Quarteira. Wir waren sehr positiv überrascht wie sie uns mit allen Möglichkeiten einen Mietwagen organisiert hat. Preis, Leistung absolut okay. Wir können die Firma Zitauto nur weiterempfehlen. Gruß Marko
17 giugno 2023
Non scritta su invito
Risposta di Zitauto
Hallo!
Vielen Dank für Ihren Kommentar! Wir freuen uns, dass wir auf Ihre Präferenz und Empfehlung zählen können.
Aufrichtig,
Zitauto
Portugal winners
Have used these guys since 2005, always really friendly service, no hanging about, no extras, great cars, cannot fault them
27 agosto 2022
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Always there for you.
We have been using Zit Auto for many years when we visit the Algarve. They provide no fuss and friendly service with a range of quality cars at sensible prices. Easy to find when coming out of the Terminal building and normally a quick turnaround. Wouldn't hesitate to recommend and we shall see you again next may 2024
7 maggio 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
J'ai loué avec ce loueur l'année passé…
J'ai loué avec ce loueur l'année passé tout était bien j'ai eu un Renault captur très propre je retourne demain louer a nouveau service au top
10 giugno 2022
Non scritta su invito
Risposta di Zitauto
Bonjour!
Merci beaucoup pour votre commentaire! Nous sommes heureux de savoir que nous pouvons compter sur votre préférence et votre recommandation.
Sincèrement,
Zitauto
ZitAuto highly recommended
Highly recommend ZitAuto used them several times now booked via website then decided to upgrade via the phone - no issues at all nearly new Renault clio very clean
17 aprile 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Great service, great price !
First time I've used Zitauto after visiting the Algarve for 20 years, but won't be the last ! Much cheaper than all the rest, right outside arrivals in car park 2 at Faro airport - pick up took 10 minutes, when we dropped it off it was literally 30 seconds, Definitely would recommend
15 aprile 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Over the top rate increase
I have used Zitauto for over 15 years and always been impressed with them. I used to recommend them to friends and family.
But they are taking liberties with their current pricing.
I understand difficulties car hire companies have experienced during the covid crisis and they have to get their feet back on the ground but they cannot possibly justify a 100% increase on a 10 day rental in just 5 weeks.
In March a group H car was €140
A quote for a Group H car in May is €280.
I pleaded my longevity as a (very) long term customer and simply received a reply stating May will be their "middle season" with a smiley face.
A seasonal rise is understandable but raising prices by 100% ? I would have accepted 50%.
I hate to think of their price increase for high season.
13 aprile 2023
Non scritta su invito
Risposta di Zitauto
Hello Mr Steve!
We appreciate your feedback. All of them count for us, as they will contribute to the improvement of our services.
As you mentioned, March is a month of low season and as such, it is when all companies considerably lower their prices to combat low demand from customers. May is already middle season, and therefore has a different price on its basis. It should also be considered that, as in all markets in general, the automotive sector has seen a considerable increase and we have chosen to renew our fleet after the pandemic. For this reason, our prices have increased proportionally to the increases in the new cars we purchase.
In any case, we can be proud of having the best prices on the market and we look forward to see you soon again.
Recommend and will use again.
Didn't have any issues with the car or the service. Quick drop off which is always welcome when departing early and short on time. Would recommend this company 04/2023
6 aprile 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Amazing Rental Company 5 stars well deserved
Used this car firm on numerous occasions absolutely amazing, fair prices no extra hidden costs if you go into Spain, other car rentals charge extra for this. Could not fault this rental firm, use roughly 3 times every year. Only 1 downside if you use the toll road to Spain you have to go back to Portugal to pay as you cannot pay up front, but it’s a small price to pay for a superb rental firm. Thank you all at Zitauto for your continuing excellence
7 marzo 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
The toll service will change very soon and we'll not have that issue anymore.
Sincerely,
Zitauto
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Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
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La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
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