I used Zitauto for 2 x 9-seater minivans for our 12 strong golfing group, at Faro airport. Apart from a slight delay in locating their representative in Car park 2, ( they work from a parked car),... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Used this car firm on numerous occasions absolutely amazing, fair prices no extra hidden costs if you go into Spain, other car rentals charge extra for this. Could not fault this rental firm, use roug... Leggi di più
L'azienda ha risposto
Hallo, vielen lieben Dank an die Mitarbeiterin aus dem Büro in Quarteira. Wir waren sehr positiv überrascht wie sie uns mit allen Möglichkeiten einen Mietwagen organisiert hat. Preis, Leistung absolu... Leggi di più
L'azienda ha risposto
Straightforward and honest car rental, always quick and friendly with great cars and super location just outside arrivals. Have used zitauto for our last 3 trips and car rentals, each has been consist... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
R. Hermenegildo da Piedade, Bloco 2, 8125-222, Faro, Portogallo
- +351 289 315 559
- info@zitauto.com
- zitauto.com
4,6
Eccellente
214 recensioni
Non ha risposto alle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Singe many Years ( and bookings ) we…
Singe many Years ( and bookings ) we are Customers of Zit Auto without any Problems.
19 maggio 2024
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Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Loyalty
I have been a customer of Zitauto for many years over which they have never let me down. Always courteous, helpful, efficient and honest, I will always seek to hire from them in preference to any other company.
27 aprile 2024
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Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Good all-round hire!
17 aprile 2024
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
We have been using Zitauto since 1989…
We have been using Zitauto since 1989 and the service and the quality of the cars have been first class.
We collected our seven seater car at the airport car park 2 as usual no waiting about car ready forms filled and on our way within ten minutes.
We travel a lot and this the easiest car hire company to deal with in Europe a big plus no hidden extras.
31 marzo 2024
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
My preferred car rental service
After a friend's recommendation (and being scammed by Avis Faro), I started using this service from the Almancil branch for renting in Portugal and it's been great.
You can email the team your inquiry and they respond quickly with the car options available and the pricing. It was quick to sign out the car and easy return.
I will continue to use this service for future visits. thank you to the team for being reliable!
17 agosto 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Hired cars from Zitauo a few times but…
Hired cars from Zitauo a few times but the last time was in 2022. Very unorganised when I came to take the car. All the paperwork was incorrect for the cars(I hired 2 cars for me and my father in law) and 1 of the cars was full of dents and scratches. I showed the guy the dents and scratches he said that’s fine nothing to do with you. I took photos. When I returned the car (1week) later it was a different rep. Again the wrong paperwork and the rep try to put blame on me for the scratches and dents. Luckily I had the photos on my phone.
But since then I’ve had numerous fines come through the post for totally different vehicles that I did not use for unpaid tolls. I have been arguing with Zitauto but they don’t seem to help at all. Be careful they may be very cheap but they are unprofessional and don’t seem very helpful afterwards
10 agosto 2023
Non scritta su invito
Risposta di Zitauto
Hello,
Thank you for reaching out to us regarding your recent experience. We sincerely apologize for any confusion or inconvenience related to your bookings.
We acknowledge that there may have been a misunderstanding concerning the driver's name, and we appreciate your understanding in this regard. Additionally, we also noticed some missing information from your side that was necessary to confirm your bookings.
While our vehicles may have minor usage scratches, we ensure that these are documented at the time of delivery. We encourage our clients to also conduct a thorough check and take photos, as you have done, to ensure transparency.
Regarding the EPC charges, we have taken every possible step on your behalf. We reached out to EPC to address your concerns and have consistently responded to your emails. Unfortunately, we cannot control the response times or resolutions from EPC.
We value your feedback and are committed to continuous improvement. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Best regards,
Rita Dias
Very pleased with recent long term…
Very pleased with recent long term rental pickup and drop off at Faro airport very efficient. Tolls paid directly to the company no problem.
Very reasonable price with all insurance included.
22 marzo 2024
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Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Exceptional really
Exceptional really. Fuss free, very accommodating, great car, no complains.
15 marzo 2024
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
As a previous business customer
As a previous business customer, I always avoided A22 due to risk of belated charges.
Rented again Oct’23 and the vehicle came with toll-reader, which also included for airport car-park access/exit.
They ensured car dings/marks etc all recorded before I took it, Staff also gave clear instructions on usage, I ensured I retained payment documentation, All worked well !
Found them to be as good as ever👍
18 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
ZitAuto an excellent to deal with
I have been using ZitAuto for over 30 years and I am extremely pleased to say that I have always found them to be totally reliable and professional in their dealings with me. On the rare occasion I have experienced a problem with my hired vehicle Zit’s response was immediate and my problem solved.
Regarding the ridiculous demands I have received from EPC Plc,Zit have no input here other than forwarding my name and address to Vialivre as they have always told me since tolls were introduced that they would be doing. It is not their fault that Vialivre have obviously sold the names and addresses of all outstanding tolls to EPC Plc who are just looking at this as a fatted calf. I am dealing with them simply by paying only what the toll fee was plus Vialivre’s original admin charge which I am liable for.
In conclusion I again wish to make it quite clear that Zit have always made it clear that my details were being forwarded to Vialivre
Patrick Reddan
6 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation.
Sincerely,
Zitauto
Just finished renting a car from them…
Just finished renting a car from them in Portugal great service very accomodating will def use AGAIN
8 febbraio 2024
Non scritta su invito
Risposta di Zitauto
Hello!
Thank you very much for your comment! We are happy to know that we can count on your preference and recommendation. We'll be waiting for your next visit.
Sincerely,
Zitauto
Unfortunately after many years of…
Unfortunately after many years of supporting and recommending Zit, many of us sending reviews are incredibly disappointed with the response shown from the company.
My experience is exactly the same
Over the years numerous last day returns with no way of paying, under the belief that this was taken care of by the company.
Now, a number of EPC demands.
My question is how to go forward collectively?
Via Livre totally got this wrong. By law you should have had notifications without penalty. Not in any case has this happened.
Fro June this year the rental company will charge your credit card. So why not in all the years before.
Zit have been a great company but at the moment I don’t think they appreciate the stress that they have contributed to with their total lack of clarity in regards of these unpaid tolls.
It doesn’t help to see a standard, hand washing reply to many loyal customers.
19 novembre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
In previous years we were not provided with an applicable agreement to equip our cars with the toll devices. After the law changed in June 2023, logical and feasible proposals were presented, so we acquired the toll devices and now our cars are equipped.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Dont rent with them
Dont rent with them! Vialive did not send me any bill for toll, but left this over to a criminal club EPC/PLC Pan European Collection. Instead of our normally 40 euro we got a bill from them 2 years later of 196 euros. My advice as a returning visitor (Also with own car)... Rent your car with Luzcar, they are the best and you pay toll on returning your car.
1 dicembre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Passed incorrect details to debt collectors
Have been renting from Zitauto for years, but recently received a letter from EPC plc detailing a £60 fine from 2022... for a car I wasn't driving. The registration plate was completely different to the one I had hired, and contesting the charge by sending the rental agreement showing the ACTUAL registration of the car I was driving was immediately dismissed. To add insult to injury, family living in Portugal had actually paid the tolls for the vehicle I WAS driving!
Zitauto have clearly passed on my details incorrectly and haven't even responded to emails I've sent asking for clarification. We've generated a lot of business for them through word of mouth, but from this point forward we'll be ensuring everybody we know will be using Avis, Europcar, Hertz etc. instead.
23 novembre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Sadly I too have received a fine with…
Sadly I too have received a fine with added admin fees for going through the toll from Faro airport and to Faro airport in 2022! I moved house in February this year and was passed this letter by an old neighbour who I kept in touch with as my old house is derelict! I knew nothing about tolls in Portugal, however in reading up on them, it has been highlighted that car hire companies were in consultation with the Portuguese government for several months in 2012 about getting transponders fitted for their overseas customers!! Why in 2022 when I visited were they still not fitted in Zitauto cars?
24 novembre 2023
Non scritta su invito
Risposta di Zitauto
Sadly I too have received a fine with added admin fees for going through the toll from Faro airport and to Faro airport in 2022! I moved house in February this year and was passed this letter by an old neighbour who I kept in touch with as my old house is derelict! I knew nothing about tolls in Portugal, however in reading up on them, it has been highlighted that car hire companies were in consultation with the Portuguese government for several months in 2012 about getting transponders fitted for their overseas customers!! Why in 2022 when I visited were they still not fitted in Zitauto cars?
After using Zitauto for the last 10…
After using Zitauto for the last 10 years I recommend them to all my friends, their services were excellent, IToo have received a penalty charge notice from Epc for 111.06 eur for tolls totaling 11.10 euros .The notice is more confusing as its for tolls that are more than 12 months old and some of the date's for the tolls I was not even in Portugal. I have contacted ZITAUTO who confirmed that I was not liable for some of the tolls ,but said they had to give my name by law. I am asking why did ZITAUTO not contact me to say there was tolls due before they sent my name. Needless to say they have lost a loyal customer.. I notice in your reply that you did not mention that you gave Via Livre the wrong date's for my Car hire, are you under no obligation to do that either?
27 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Was not advised that to expect toll…
Was not advised that to expect toll fines after 2 years they had passed our details on but didn't advise us would have paid the tolls if advised
15 novembre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Do NOT use this car hire company .
Do NOT use this car hire company .. we got to Faro airport at night and my husband took ages to find the ‘office’ which turned out to be the boot of a car ! In the meantime I was robbed while guarding the luggage and lost my handbag with all our valuables , there is no transponder in the car so you have to pay tolls at the post office but when we handed the car back on a Sunday my husband asked staff how to pay as the post office is closed and he was given no answer ! A year later we have a £51 bill for a £6 toll and the company have given us no gesture of goodwill ! Appalling .. do not use these cowboys you have been warned !!
7 novembre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Lost my support with the toll fiasco
Zitauto's handling of the current toll situation is appalling. They've been renting out cars long enough to know that at least the return journey to the airport is an issue as it's totally impossible to pay the tolls. They can only be paid at a Portuguese post office 48 hours after going through the toll station. Now there's floods of customers receiving payment demands from a debt collector with ludicrous admin fees added. These demands are going back 5+ years and in some cases hundreds of Euros. Their dismissive attitude as can be seen from some of the replies to reviews is very poor and not a good way to treat loyal customers. They take credit card details for fuel or damage so why couldn't these tolls be charged that way rather than letting them accumulate? Plus their rental prices aren't as competitive as they once were and I'd encourage anyone to shop around before ordering from Zitauto.
31 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
Used zit auto loads and always good
Used zit auto loads and always good. We are now being sent legal letters from an English company EPC plc regarding unpaid tolls going back to 2018. Not just me lots of my friends. A 9.24 euro toll EPC plc want £40. Zit need to look into this.
31 ottobre 2023
Non scritta su invito
Risposta di Zitauto
Zitauto has been in existence for 35 years and throughout this time has been praised by all customers for its quality of service and dedication to customer service. During this entire period, we have received numerous positive comments, and no customer has ever felt disappointed. However, currently, some of these same customers feel offended by the way this matter is being handled, although Zitauto has no legal responsibility according to the law.
We deeply regret that some of our customers are experiencing discomfort with the current situation. We would like to emphasize that we have always strived to offer excellent service and meet our customers' expectations to the best of our ability. However, it is important to clarify that, as established by the legislation, Zitauto is not liable for this specific issue.
I would like to address a matter that has raised concerns among users of our car rental services. As the manager of Zitauto, it is essential to ensure that our customers are informed about the toll situation managed by Via Livre.
Zitauto is a company that operates in strict compliance with Portuguese laws and data protection regulations. According to the established legal requirements, entities responsible for managing highways and tolls have legal procedures to request driver identification from our company. Consequently, we provide the necessary information to Via Livre in accordance with the legislation, facilitating the identification of drivers associated with the rented vehicles.
We regret the lack of communication from Via Livre so far regarding the toll charges, causing discomfort and uncertainty among users of our services. Recently, we were informed that Via Livre has contracted a debt collection company (EPC) to manage and collect outstanding toll charges. We acknowledge that there have been issues concerning the amounts demanded by this company, which, according to reports, seem to significantly exceed the actual toll values.
It is essential to clarify that we have no direct control over the toll collection policies of Via Livre or the collection agency they have engaged.
With the enactment of the new law on January 8, 2023, car rental companies were mandated to adopt automatic payment devices in their vehicles. This change has stipulated that all tolls are to be paid directly to the rental company, which requires a credit card for the corresponding payment. After 48 hours of the rental contract's end, Zitauto's new system automatically reads the toll passages during the rental period and conveniently charges the card, promptly providing a detailed invoice with toll passages.
We will continue to ensure that our customers receive quality service, now enhanced by the convenience and transparency offered by this new automatic payment system.
We appreciate the understanding and collaboration of all our customers as we adapt to legal updates while maintaining our commitment to offering the best possible service.
We reaffirm our commitment to providing quality service to our customers and are available to provide any additional information that may be necessary.
I want to express my sincere gratitude to all those who continue to place their trust in us. You can count on our friendliness and the best service, something we always strive for. Thanks.
Yours sincerely,
CEO
Zitauto
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