Neil repaired my fridge freezer & I could not be happier with the professionalism and speed in which he identified & fixed the problem - one very happy customer.

Fantastic customer service. The engineer was fast and very efficient. He fixed my washing machine door seal and stopped it from leaking. My machine is good as new. So happy with the result.

Took two visits to fix my freezer but engineer was polite and efficient. Had to reorder a wrong part but something I can fit myself. Overall I’m happy fingers crossed haven’t put food in yet

Happy with the service once I finally got through, as email wpuld not wotk.
JAY listened and was able to offer a better price and understood how loyal we have been with Zest

I was happy that a repair was scheduled, but after 5 days I rang up as I hadn't heard from anyone. Then they said they had now contacted hotpoint who then contacted me with a date. The repair was doing efficiently.
I am only unhappy as washing machine was stuck with washing and water for a week going stagnant...I still haven't fully got rid of the smell

Janis was very thorough in identifying the problem with my oven, making sure he investigated each possible answer to what caused the problem. My oven is now working perfectly. He is a very pleasant, helpful man.

Chi chi who i dealt with was very helpful to res my issue.

I can not fort Bee in any way Bee was very good at the job

Absolutely fantastic job by a very friendly engineer 👏

Great company, always so efficient, lovely customer service experience. My repairs are always dealt with promptly, have been with this company for years . The more items you have cover for, the more discount you get.

Very pushy man tried to intimidate and push my dad who is 82 and just lost his wife. Rude and bullying tactics despite my dad telling him several times that he was not in the right mind frame. Disgusting behaviour

Timely, professional and efficient. In general a gentleman.

I like point to all new customers that be careful with Zest, I would like share my experience with them, here is full details.

I reported issue with my F/F in June 2025.

On 4 June 2025, an engineer arranged through my Zest Care cover attended my property to repair a fault with my fridge freezer.

During the visit, the engineer moved the appliance and carried out a defrosting procedure using multiple kettles of boiling water. Following this visit, damage became apparent to my flooring. The repair subsequently carried out to the flooring cost approximately £600, for which I hold photographic evidence and repair invoices.

I reported the matter to Zest and was directed to pursue a claim through We Repair Ltd. We Repair Ltd then washed their hands of the matter and asked me to deal directly with the engineer's liability insurer, Direct Line. I have now spent approximately one year attempting to resolve the matter through that process.

Direct Line has now denied liability. However, their decision does not resolve my complaint against Zest. Their rejection is based on their assessment that there is insufficient evidence to establish negligence by their insured. It is not a finding that the damage did not occur.

The engineer attended my property as a contractor appointed through the service I purchased from Zest. I did not select, instruct, or contract with the engineer independently. I therefore consider Zest responsible for properly investigating the conduct and workmanship of contractors appointed on its behalf and for addressing losses arising from services provided under my policy.

I am concerned that I have been left to pursue a dispute with a third-party insurer for an extended period without any satisfactory resolution from Zest. After following the route suggested by Zest for approximately one year, I remain out of pocket for repair costs caused by an incident arising directly from a visit arranged under my cover plan.

I request that Zest:

Conduct a full review of my complaint.

Reconsider its position regarding responsibility for the actions of its appointed contractor.

Zest refused to take responsibility for investigating the case. Instead, they offered me £150.00 as a gesture of goodwill. I was willing to accept £450.00 as a full and final settlement, but Zest was not flexible and refused to pay £450.00.

I will be taking them to court now.

I just wanted to highlight the unprofessionalism of Zest just be careful.

Janis came to fix my oven and it was quickly done. He is a very pleasant helpful man ,who has repaired appliances for me before. He even gave me some useful information about light bulbs , which I did not know and nor did two other people I told. A professional insight! Thank you Janis

Great people to talk to very knowledgeable and patient dealt with my problem very professionally thank you for your understanding

Engineer arrived on time. Polite and efficient and explained what he was doing Left everything clean and tidy

Thank you Zest for being so helpful and friendly
Although I must say I'm not too sure with the repairers which I think we're Northern Appliance.
They didn't keep me informed of the delay in returning my Dyson vacuum but I'm now wondering if it could have been the carriers.
I had to ask what had been the problem with the vacuum but had had no written answer just a lady saying it had been repaired and the problem found was...............ETC.
I have a cleaner and she gave the vacuum a bit of a clean before it was sent to the repairers. So I was very surprised when I received it back. It was dusty with particles of dirt on it.
It could have done with a bit of a clean up.
Also, although I cannot say for sure, as I have no comparison, the function of the motor does not seem to be as powerful as it was before the breakdown. I was told on asking it had had a new motor and switch installed.
I am so sorry to be so negative as it is not aimed at Zest but the repairers.
And you said to be honest.
Once again thank you for your excellent service. I have recommended you to numerous family and friends.
King Regards, Christine.

Brilliant experience. This is how an appliance insurance should be. No fine prints, simply gets it done if there is an issue...

Agents are friendly and helpful especially Bee

I would like to say that Chi Chi provided amazing customer service. She was very helpful, polite, and professional throughout. She assisted me with my request regarding the delivery of my item and made the whole process much easier. I'm very grateful for her excellent support. Thank you, Chi Chi!🙏🙂⭐️⭐️⭐️⭐️⭐️