As per all the other reviews this is a scam. When you buy a product you do not expect to agree or sign up to any subscription. I ordered a shaver, why would I need a monthly subtraction and VIP servi... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
On your first order they add on "VIP" acsess for around £20-25 but the first month is free so on your email confirmation for purchasing a product you won't think anything of it as it appears under you... Leggi di più
L'azienda ha risposto
HORRENDOUS. I purchased a shaver from them back in July last year, I had no idea this had automatically signed me up to a subscription with them. A subscription for NOTHING might I add!!! I was unawar... Leggi di più
The thing about being signed up without your knowledge is very dodgy indeed... but i contacted customer services and they couldnt have been more helpful. Not only cancelled subscription but refunded e... Leggi di più
L'azienda ha risposto
1,4
Pessimo
92 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Total scam
Total scam. Ordered a hair trimmer then they took £22.12 from my account a few weeks later and they had tricked me into a membership. I didn’t tick any boxes or sign up for any membership. Definitely would not recommend buying from this company!
7 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Claire! We’re really sorry for any confusion—our goal is always to offer real VIP benefits, never to cause inconvenience. 💙 During checkout the free-trial option for our VIP Club is clearly shown in the cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
We haven’t been able to locate an order under this name. Could you please share the e-mail address used at checkout or your order number? That will let us verify any subscription, cancel it immediately and refund any charge if applicable. Our support team is ready to make this right for you—thank you for giving us the chance!
Shopping about found company
Was shopping about for trimmers and found this company. their website had brilliant product descriptions which helped loads. checkout was easy and they processed order quickly. delivery was professional and package arrived intact. customer services team is helpful and patient with questions. trimmer quality proper impressed me - feels expensive and works smoothly. great experience overall.
26 giugno 2025
Non scritta su invito
Got a shaver online
Got a shaver online. Terrible, my old one is better. It barely shaves anything and only one side works anyway. Spent about £18 on it. Then today the company tried to take a further £22.0, luckily I use an online card and only put money when I need to purchase something, so there wasn’t sufficient money for them to take. I will let my bank know so they stop any further attempts, though. I am certain I did not sign up for any VIP shenanigans.
5 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Rozza! We’re really sorry for the worry — our aim is always to offer genuine VIP benefits, never to cause inconvenience. 💙 During checkout the free-trial option for our VIP Club is clearly shown in the cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
We haven’t been able to find an order under this name. Could you share the e-mail address used at checkout or your order number? That will let us verify any subscription, cancel it immediately and refund any charge if applicable. Our support team is ready to make this right for you—thanks for giving us the chance!
Absolutely cracking service
Absolutely cracking service! placed my order thursday and had it by saturday which is amazing. the packaging was superb - looked like it came from john lewis or somewhere posh. customer services were brilliant when i rang about the warranty. the trimmer is beautiful, really well designed and works a treat. proper quality this, definitely worth every penny.
26 giugno 2025
Non scritta su invito
Took a chance, so happy
took a chance on this company after reading reviews and so happy i did. order processing was super fast and they kept me updated the whole time. the box arrived and it was like opening a present - everything wrapped individually. customer service team helped me pick the right accessories and explained everything clearly. the trimmer quality is impressive especially for the price point. feels like it cost way more.
25 giugno 2025
Non scritta su invito
Didnt expect much but wow
Honestly didnt expect much but wow was i wrong. ordered this trimmer last week and its been a game changer. shipping took 3 days which is normal i guess. the thing that impressed me most was how they packed it - like seriously protective. customer service answered my dumb questions without making me feel stupid. the actual device? works better than my old $200 one.
26 giugno 2025
Non scritta su invito
Avoid!
Same as other users. I noticed I'd been charged £22 a few weeks after my initial purchase.
It was called a mystery gift. Turns out to be a subscription. I don't want it. Immediately stopped standing order with the bank and am trying to get money back.
Avoid!!!!!
3 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Angela! We’re truly sorry for the confusion—our goal is always to offer real VIP benefits, never inconvenience 💙
We’ve confirmed your VIP membership was canceled and a full refund of £ 22.11 was issued on 4 July 2025 to your original payment method. Most banks take 3-7 business days to post a refund, so it should appear very soon.
The free-trial option for our VIP Club is always shown in the cart and can be removed before checkout; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
Could you please let us know once the refund shows on your statement? If everything is now resolved, we’d be grateful if you could update your Trustpilot review—your feedback helps other customers know they can trust us.
Thanks again for your patience, and just reply here if there’s anything else we can do!
Taking money for VIP rewards I didn’t want!
Happy to take your money for a VIP subscription that you had no idea you had even signed up to upon purchasing an item. Then when checking with customer support and enquiring “when was this VIP package applied at checkout, is it automatic? Because I know I 100% wouldn’t have selected it.”, they don’t answer. Trying to get extra money out of people in a very underhanded way.
I now have paid an extra nearly £23 for this “subscription” I didn’t want, ask for or know I had! Will not purchase anything again I’m afraid.
3 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Rebecca! We’re truly sorry for the frustration—our intention is always to offer real VIP benefits, never to cause inconvenience. 💙 During checkout the free-trial option for our VIP Club is displayed in the cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time. To fix this right away, could you please share the e-mail address used at checkout or the order number? That will let us locate any subscription, cancel it immediately and refund any charge if applicable. Our support team is ready to help and make this right for you!
Sneaky ways of trying to scam customers
Bought a shaver from a website on tik tok, this then took me through to shopify and I made my purchase. I then received the shaver and month later a further £22.10 came off my account and would have continued to do so if I did not spot the transaction. This company apparently have signed my up for a vip membership without my consent and are now charging me a monthly fee. I have contacted them and am now pursuing the money back. If I don’t receive it I will be looking a fraud case with the bank. It’s actually quite sad that a company has done this as the initial purchase was fine but I won’t be using them again now because of there sneaky ways of trying to scam customers
1 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Jenni! We’re really sorry for the confusion—our goal is always to offer real VIP benefits, never to cause inconvenience. 💙 The free-trial option for our VIP Club is shown in the cart during checkout and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time. To resolve this right away, could you share the e-mail address used at checkout or the order number? That will let us locate any subscription, cancel it instantly, and refund any charges if applicable. Our support team is ready to help and make this right for you!
Scammers
Ordered a shaver from them based on an advert from Facebook. Came ok, no problems. But weeks later I've just had a further payment debited from my card for £22 for a "VIP Club" which I never authorised.
So I'm going to have to dispute it with them.
Absolute scam, avoid.
30 giugno 2025
Non scritta su invito
Risposta di Zertoo
Hi Louise! We’re really sorry for the frustration—our aim is always to offer real benefits, never to cause concern. 💙 The free-trial option for our VIP Club is shown in the cart during checkout and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time. To sort this out right away, could you share the e-mail address used at checkout or the order number? That will let us locate any subscription, cancel it instantly and refund any charges if applicable. Our support team is ready to help and make this right for you!
Absolute scammers
Absolute scammers who sign you up to ‘VIP membership’ without actually telling you when you order from them (this was an Instagram link)
DO NOT USE
29 giugno 2025
Non scritta su invito
Risposta di Zertoo
Hi Harriet! We're truly sorry for the confusion—it's never our intention to cause any inconvenience. 💙 We’ve confirmed that your VIP Club membership was canceled and a refund of £22.16 has already been issued back to your original payment method. It may take 3–7 business days to appear on your statement, depending on your bank.
The free trial is always shown in the cart and can be removed before checkout; we also send a confirmation email with simple instructions to cancel at any time. If there’s anything else we can do, just let us know—we’re here to help!
Signed me up to a subscription without…
Signed me up to a subscription without anything saying I would be. There was no small print or anything (I signed out and went to checkout again to see if I had missed anything).
In my email receipt it had "gift" and luckily I checked what it was because that was the subscription. The FAQs also say the subscription service is something you have to opt in to which is a blatant lie. If you have shopped here make sure you check if they've signed you up to pay £29.99 a month without your knowledge.
24 giugno 2025
Non scritta su invito
Risposta di Zertoo
Hi Travis! We're sorry for the inconvenience—it's never our intention to harm anyone. 💙 The free trial period for our VIP Club appears in the cart and can be removed before purchase; we'll then send you a confirmation email with instructions to cancel at any time. To resolve this immediately, could you please provide us with the email address used for the purchase or the order number? This way, we can locate your subscription, cancel it immediately, and, if applicable, refund any unauthorized charges. Our support team is 100% available to help! We look forward to hearing from you.
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