As per all the other reviews this is a scam. When you buy a product you do not expect to agree or sign up to any subscription. I ordered a shaver, why would I need a monthly subtraction and VIP servi... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
On your first order they add on "VIP" acsess for around £20-25 but the first month is free so on your email confirmation for purchasing a product you won't think anything of it as it appears under you... Leggi di più
L'azienda ha risposto
HORRENDOUS. I purchased a shaver from them back in July last year, I had no idea this had automatically signed me up to a subscription with them. A subscription for NOTHING might I add!!! I was unawar... Leggi di più
The thing about being signed up without your knowledge is very dodgy indeed... but i contacted customer services and they couldnt have been more helpful. Not only cancelled subscription but refunded e... Leggi di più
L'azienda ha risposto
1,4
Pessimo
92 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Awful company
Awful company, terrible customer service. Ordered the razor, the delivery company tried to claim they had delivered it, then said it had been returned to sender. Once I raised this with the company they basically said they didn't believe me, even though I provided proof. I've been asking for a refund for over a month now and just keep getting ignored. Absolute sham of a company! Scam artists!
11 agosto 2025
Non scritta su invito
Risposta di Zertoo
Hi Emily Harker,
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. Please rest assured that we have processed your refund in full and all your requests have now been addressed.
We appreciate your patience throughout this process and hope we can provide you with a much better experience in the future.
Kind regards,
Valeria
Bought an dual headed razor from peach…
Bought an dual headed razor from peach please and received something different not even close,also it's not working! Zertoo👎👎👎lost 20£ for nothing, will send it back defo
Update info: they fully refunded to me the amount of 20£ ,also they didn't want me to send the item back! Happy with the customer service!
11 agosto 2025
Non scritta su invito
Risposta di Zertoo
Hi Dumitrascu Raluca,
Thank you for your feedback and for giving us the opportunity to make things right. We’re truly sorry that the item you initially received wasn’t as expected and didn’t work properly. We’re glad we could quickly process your full £20 refund and that you were satisfied with the resolution — no return required.
Your satisfaction is very important to us, and we appreciate your understanding. We hope to serve you better in the future!
Kind regards,
Valeria
DISGRACEFUL COMPANY
If I could rate this company a 0 I would. This WHOLE company is a scam. I have asked time and time again for a refund, which they said would be in by 7 days and it hasn’t. I asked for a refund right after I ordered as I realised a subscription had been added to my basket without my consent so I didn’t trust them anymore. This definitely was WITHOUT my consent as it is NOT clear that it’s a subscription, it shows a present as if it’s a free gift. This is most certainly a TRICK. Now, I need my refund soon otherwise I’m taking this situation even further. I’m very angry with this company, very very poorly managed.
28 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Lydia,
We’re very sorry to hear about your experience and completely understand your frustration. We’ve checked our records, but unfortunately, with only your first name provided, we’re unable to locate your order or subscription in order to resolve your refund request.
To help us assist you immediately, could you please provide some additional details, such as:
Your last name
The email address used for the purchase
The order number or date of the transaction
Once we have this information, we’ll be able to identify your account, confirm the cancellation of any subscription (if applicable), and process the refund owed. Our goal is to get this resolved for you as quickly as possible.
We look forward to your reply so we can proceed.
Kind regards,
Sophie
Unauthorised payments taken!
I purchased a trimmer, and for the last 2 months I’ve been charged for a membership subscription I did not sign up for.
I’ve been in touch with this company to cancel the membership, but I’ve yet to hear if I’ll get my money back.
It was only when I checked my bank statement that I saw I had been charged for these additional payments, without my authorisation.
There was no information given at the time of purchase that I was signing up for a subscription. Nor was there an option to opt-out.
I don’t understand how this has been allowed, and I dread to think how much money would’ve been taken from me if I hadn’t noticed the payments going out of my account.
If I don’t receive a refund, I will be contacting my bank to dispute the unauthorised charges.
Terrible experience, and I will warn others to avoid.
5 agosto 2025
Non scritta su invito
Risposta di Zertoo
Hi Emma,
We’re truly sorry for the frustration and inconvenience this situation has caused you. We completely understand how upsetting it must have been to discover these charges, and we appreciate you taking the time to share all the details with us.
Please rest assured that we’ve already canceled your membership and issued a full refund for all charges. No further payments will be taken from your account.
Your trust is very important to us, and we’re committed to ensuring this does not happen again. If you have any other concerns or questions, we’re here to help.
Kind regards,
Sophie
AVOID AT ALL COSTS
UPDATE - TO EVERYONE WHO IS LEAVING REVIEWS, PLEASE READ: I have been working with this company’s legal team for a couple of weeks now to ensure that what happened to me does not happen to other clients. If you have been charged for a membership erroneously, please contact the company for a resolution. For my own peace of mind, I would also appreciate that, if you left a bad review, that you update your review to indicate the issue is resolved (you don’t have to change the rating, but can if you feel it’s appropriate to do so). Please also - for me - indicate what EXACT URL you used to make the purchase so I can ensure that the membership is clearly stated at time of purchase. Thank you!
————-
This company is DBA Wellora Labs, Zertoo, and Solosoothe.
DO NOT BUY FROM THIS MERCHANT IF YOU ARE THINKING ABOUT IT! A “Sarah Thompson” FB account shared these viral ads - if you want the real thing, look up Amy Jackson on TikTok, find her MANY ads, and buy it from the TikTok shop - at a lower price!
I purchased the Peach Please 3.0 trimmer through a Facebook ad. I carefully read all the terms before purchase.
However, against my consent, they enrolled me in a recurring $29.99 monthly membership and charged my card. There was NO mention of this anywhere while placing the order through Facebook and I only found out what the charge was for after visiting their website. Their “24/7 customer service” was not responding.
They finally responded and refunded me after I threatened legal action. I also told them to delete all my information from their systems. They initially refused but complied after I, again, threatened legal action when I informed them they were in violation of the CA Right to Delete laws.
Do not do business with them.
9 giugno 2025
Non scritta su invito
Scam!
Scam!! Bought a peach razor and somehow have a subscription, no idea how to cancel!!!!
The razor/trimmer is also awful!
1 agosto 2025
Non scritta su invito
Risposta di Zertoo
Hi there, we're very sorry to hear about your experience.
We’ve confirmed that your subscription has been canceled and the charge has been fully refunded. As requested.
Our sincere apologies for any inconvenience this may have caused. We’re committed to providing a transparent and positive experience for all customers.
If you need any further assistance, we’re here to help!
Best regards,
The razor I bought it actually good BUT…
The razor I bought it actually good BUT the VIP hidden subscription????? Wtf…..crazy!!! 2 payments have been taken without my knowledge!!!
Thieves
31 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi there, we're very sorry for the inconvenience.
To help you as quickly and efficiently as possible, could you please provide the email address used at the time of purchase?
Once we have that information, we’ll be happy to resolve this for you right away.
Thank you, and again, our sincere apologies for the trouble.
Best regards,
1 star is being generous!
1 star is being generous!! Complete scam. Didn't get the shaver that was advertised and I see I'm being charged for a subscription?????? I have no idea how to cancel this and get a complete refund if the crap that was sent to me
27 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi there, we're very sorry for the inconvenience.
To help you as quickly and efficiently as possible, could you please provide the email address used at the time of purchase?
Once we have that information, we’ll be happy to resolve this for you right away.
Thank you, and again, our sincere apologies for the trouble.
Best regards,
This is a scam company
This is a scam company. Ordered the peach trimmer which was shocking quality and could have got the same they sent (not advertised) in Temu for £3.50! Signed me up for VIP and have been charging me £22 a month since my only purchase. I did not sign up for VIP. Do not use this company you will be ripped off. Finally managed to cancel my recurring VIP payment but no offer of refund. Who do we report these companies to?
27 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Eleanor, we're truly sorry to hear about your experience! 💙
We want to be clear that it’s never our intention to cause confusion or frustration. Our VIP Club was created to offer real, exclusive benefits—but we understand that the checkout process may have felt unclear, and for that we sincerely apologize.
📌 About the VIP charge:
During checkout, there's an option to try the VIP Club free for a limited time, which can be unchecked before completing the purchase. After checkout, we also send a confirmation email that includes a one-click cancellation link. However, if this was missed, we completely understand.
🔎 Let us fix this right away:
Please send us the email address used during checkout or your order number, so we can locate your subscription, cancel it immediately (if not already canceled), and process a full refund for the charge.
✨ We want you to feel heard and taken care of. Our support team is ready to sort this out for you quickly and thoroughly.
Looking forward to your reply so we can make this right.
Warm regards,
The Zertoo Support Team
Bought the peach 3.0 which came and was…
Bought the peach 3.0 which came and was not what I was expecting. Was signed up for a VIP subscription which I definitely didn’t agree to signing up to and hadn’t noticed until it had come out of my bank account! Would not recommend buying from this company!
29 giugno 2025
Non scritta su invito
Risposta di Zertoo
Thank you for sending us your details. We have now canceled the VIP Club subscription and confirmed that the charge has been fully refunded. You should see the amount back in your account within 3–7 business days (depending on your bank).
We sincerely apologize for any inconvenience this situation may have caused. 💙 Our goal is always to provide a smooth experience, and we truly appreciate your patience while we resolved everything.
Now that your request has been fully handled, we’d be very grateful if you could update your review to reflect that the issue was resolved. This really helps other customers know they can trust us to make things right when something goes wrong.
Thank you once again for giving us the opportunity to fix this, and please feel free to reach out if there’s anything else we can do for you!
I ordered a shaver from them as it was…
I ordered a shaver from them as it was advertised online and looked like a good product. They even have a video of a woman showing herself shaving and saying how good it is and it does appear to do a good job. It took a while to be delivered, when it came it was in a cheap box that was damaged. The actual shaver feels so cheap and like it'll fall apart. The shaver end doesn't work as the guard is far too big!
They have since tried to take more money for a "VIP subscription" what that gives you I have no idea. Awful really that they show it as being high quality when really it's a money making scam.
Save your money and Stick to a traditional razor 🤷🏻♀️
26 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Georgia! Thank you for sharing your feedback.
We're very sorry to hear that your shaver and your experience with our VIP Club didn't meet your expectations. Our priority is always to resolve everything, so we'd love to review your order immediately. Could you please send us (privately) the email address and order number you used when checking out? Once we have this information, we'll be able to locate your purchase, arrange the necessary refund or replacement, and investigate the packaging issue.
Just to clarify how the 21-day VIP trial works: it appears as a separate line in the shopping cart and can be removed with one click before checkout. A confirmation email is sent as soon as the order is placed, and the trial can be canceled at any time—there are no hidden fees. The idea is to offer real benefits (lifetime discount, free shipping, early releases) rather than unwanted charges, and we're constantly refining the wording to keep it completely clear.
All Zertoo shavers are quality-checked before leaving our warehouse, but rare defects can go unnoticed. If a device arrives damaged or defective, we'll replace it or refund the full amount as soon as we receive a photo or video of the issue. This is part of our policy to prevent fraud.
Please provide your contact information and reply here so we can resolve the issue immediately. We appreciate your patience and hope this becomes the seamless experience you've been hoping for.
AVOID AVOID AVOID
1 star is being generous. Sigh you up to a subscription and promise a refund that I’d yet to arrive. AVOID AVOID AVOID
24 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Kayleigh,
• Both subscription charges (£22.16 from June 14th and £26.59 from July 14th) have been refunded. If your bank still hasn't credited the item, it may take up to 7 business days.
• Regarding the device: we can (a) issue an 80% refund without the need for a return, or (b) issue a 100% refund upon return.
Just reply with your preferred option. We want to resolve this matter as quickly and fairly as possible.
Thank you for your patience—we look forward to hearing from you.
Scam you by taking a subscription fee
Scam you by taking a subscription fee, avoid!
22 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Yvonne! We’re really sorry for the upset — that’s never our intention. 💙 During checkout the free-trial option for our VIP Club appears in your cart and can be removed before you pay; after purchase we also send a confirmation e-mail with a one-click cancel link so you stay in control.
We can see your VIP membership has already been cancelled, so there’ll be no further charges. Although our Terms state the subscription fee is non-refundable once processed, we absolutely don’t want you to feel charged for something you didn’t intend.
If you’d like a full refund of the £ 26.23 charge, just reply “REFUND” and we’ll process it right away—no need to raise a dispute with your bank. The credit would return to your card within 3-7 business days.
Thank you for giving us the chance to put this right; we’re here to help with anything else you need!
The worst company I’ve ever dealt with…
The worst company I’ve ever dealt with 1. Was signed up to some random (paid) loyalty programme I never agreed to
2. Received an item which would not even switch on.
3. After initially being promised a full refund for said item, which never materialised, I was then told I couldn’t and would have to return the item, at my cost (even though I’d already been told to dispose of it) or alternatively could keep it (woop! A broken shaver) and receive 80% refund. No idea why the sudden change of tact.
4. Customer service have stopped responding to me so I’ve had to report it higher.
Just don’t bother, it’s not worth it.
2 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Michelle! We apologize for any inconvenience — our goal is always to offer real benefits, never unwanted fees. 💙
• The VIP Club trial appears in your cart and can be removed before checkout; after checkout, we send you a confirmation email with a one-click cancellation link so you can maintain control.
• We haven't been able to locate any orders under this name yet. Could you share the email address you used at checkout or the order number from your receipt? This will allow us to cancel any subscription, refund the £26 charge, if applicable, and resolve the razor issue immediately (100% refund with return or 80% without return—the choice is yours).
Our support team is ready to resolve this as soon as we have your details—thank you for giving us the opportunity!
SCAM
SCAM. I purchased a ladies electric razor after seeing this advertised everywhere on social media. Delivery took a very long time and when it arrived it was defective. Today, I notice a charge of £26.00 from Zertoo. After investigation it appears to be for 'VIP membership' which I DID NOT sign up for. I have sent several emails back and forth and they have refused to refund the payment back. AVOID at all costs.
17 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Hannah! We’re really sorry for the confusion—our aim is always to give real VIP benefits, never unwanted charges. 💙
During checkout the free-trial option for our VIP Club is clearly shown in your cart and can be removed before you pay; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out anytime.
We haven’t been able to find an order under the Apple Relay address you shared. Could you please confirm either (a) the full e-mail used at checkout or (b) the order number as it appears on your confirmation e-mail/receipt?
Once we locate your purchase we’ll immediately cancel any subscription and refund the £ 26.00 charge if applicable—no questions asked. Our goal is to create a great shopping experience, not unexpected fees.
Thank you for giving us the chance to fix this; our support team is ready to help as soon as we receive your details!
Scam fake products
After waiting nearly a month for delivery (it was not stated on their website it was being made and sent from China) the item came completely defective, the blade side was stuck in the lid/cover and the other side lid/cover was so loose it just falls off, i contacted zertoo only to be told i could have a 80% refund and keep the product for simplicity.. a product i could not use! After arguing over email and providing proof of their returns policy they "reviewed my case" and issued a 90% refund. Utter joke of a company selling fake products
15 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Laura!
We're sorry the Peach Please shaver arrived in such poor condition — that's not the experience we want for you. 💙
### What we've already done
• We processed a refund of 90% of the product value (£17.10).
• The delivery charge was £0.00, so nothing is withheld.
• Your VIP membership has been fully canceled, ensuring no further charges.
### Why isn't it 100%?
When the item is defective, we cover 100% of the product value upon return. If you choose to keep the item and avoid returning it, the 10% retained covers part of the cost of inspecting and disposing of the damaged product here in the UK — there is no profit motive, only operational costs.
If you prefer to return the product for a full 100% refund, please let us know. Please confirm when the credit appears (usually 3-7 business days). Once everything is in order, could you update your review on Trustpilot? This helps demonstrate that we honor our guarantee and resolve customer issues.
Thank you for your patience, Laura. We are fully available for any further questions or assistance!
I would go minus 1
Another update - the company has now replied and said the refund hey said below will not be honoured DO NOT USE, I WISH I NEVER HAD!! SCAMMERS
UPDATE - I received an email which is also below advising I would receive the refund, I haven't yet received this and not replying to my emails, I would not use the company again, until the money has been returned I will be unable to update the review.
I would go minus 1. Product is cheap and turned up not working, when I emailed for the refund according to their 100% money back guarantee was told, they would offer 80% or 90/95% as I would have to pay for the item to be returned.
Just used the section that did work and now it's broken. Utterly disappointed and the money back info is false. Complete scam, don't use them and if you do don't expect the money back as stated on the website
11 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Claire!
We’re truly sorry this has turned into such a headache. Our goal is always to give you a great experience—never to mislead. 💙
What we’ve done now
• Full refund of the product price (£ 46.25) has been processed.
• The £ 5.14 shipping fee goes directly to the courier and was already used, so it isn’t refundable.
• Your VIP Club subscription has been completely cancelled. Any charge related to order #13777 has been voided, so you won’t see further fees.
How the VIP trial works
During checkout the free-trial option appears in your cart, and you can remove it with one click before paying. After purchase we send a confirmation e-mail with another one-click cancel link, so you’re always in control.
Once everything looks right, could you consider updating your Trustpilot review? It really helps show that we do stand behind our guarantees and fix things when they go wrong.
Thanks again for your patience, Claire. If there’s anything else we can do, just reply to this e-mail—we’re here for you!
Rubbish
Rubbish, don’t ever buy off this website, it’s a complete scam and a waste of money my razor arrived broken and one I fixed it wouldn’t work doesn’t cut anything! Don’t bother!
10 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi there! We’re very sorry you received a faulty razor—our aim is always to provide quality products and genuine value, never inconvenience. 💙 We’re happy to arrange a free replacement or refund if applicable. During checkout the free-trial option for our VIP Club is clearly shown in your cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
Could you please share the e-mail address used at checkout or your order number? This will let us locate your purchase and resolve the issue right away. Our support team is ready to help and make things right for you—thanks for giving us the chance!
MONEY SCAM
MONEY SCAM - similar to what other reviewers have said, I ordered a razor with no issues but then a few weeks later they took £22.12 for a ‘subscription’ that I never signed up for. When I contacted them they said the subscription had been cancelled and when I asked about a refund they sent the same automated email again saying my subscription had been cancelled. Do not buy off this site.
7 luglio 2025
Non scritta su invito
Risposta di Zertoo
Hi Molly! We’re truly sorry for your experience—our goal is always to offer genuine VIP benefits, never to cause stress. 💙 The free-trial option for our VIP Club is always displayed in the cart and can be removed before purchase; after checkout, we send a confirmation e-mail with a one-click cancellation link so you can opt out at any time.
We couldn’t find your record in our system, so could you please share the e-mail address used for your order or your order number? That will let us locate any charges, confirm the cancellation and refund any amount if applicable. Our team is ready to make this right for you!
Scam, do not buy
Ordered a trimmer, was not as described, has a non-removable guide/guard so can not get it anywhere near the skin. Cheaply made, terrible quality, not worth £15. I was automatically signed up for a VIP subscription which I only noticed because it was on my dispatch email. Emailed them to cancel it. They refunded me 80% without having the return it. What a scam.
7 luglio 2025
Risposta di Zertoo
Hi Faye! We’re really sorry for the experience—our aim is always to offer genuine VIP benefits, never to cause inconvenience. 💙
The free-trial option for our VIP Club is clearly shown in the cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
We haven’t been able to locate an order under the name shown. Could you please share the e-mail address used at checkout or your order number? That will let us verify your purchase, cancel any subscription and refund any remaining amount if applicable. Our support team is ready to make this right for you—thank you for giving us the chance!
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