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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Zenith are refusing to fix the only lift in the building that has been broken for over 3 weeks. No updates since the beginning of September. Not providing access to a building with multiple floors is... Leggi di più

Valutata 5 stelle su 5

James — the Property Manager at Islington Wharf — has been awesome! James has consistently gone “above and beyond” to help with any issue, big or small. What really stands out is how responsive Jame... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Very unprofessional. Took them 3 weeks and multiple follow up to respond to our ticket, and pretty much they told us they won't address the problem reported even if it is clearly their responsibil... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We’ve been living in Islington Wharfe for the past two years, and James (James Stanton) has been absolutely fantastic throughout. He is always friendly, approachable, professional, and genuinely hap... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

175 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 38% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(175)

27 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Nothing but good words to say about…

Nothing but good words to say about zenith, really a shame to be leaving.

Would just like to make a note of the concierge service - both martins (tall and small) are the most friendly and helpful team. Nothing is ever too much a bother for them and they are extremely accommodating

Gerry (cleaner) keeps the place amazing!

Only moving out due to flat being sold but would stay in a heartbeat!

19 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Smoke and mirrors

They put my service charge up with 2 day’s notice to pay! Never give requested info! Won’t prove where discounts are given! A full on smoke and mirrors outfit

1 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Swift response

I am new to the blade tower and today I had my first issue while I was outside UK. Contacted Alex and he was really helpful. The issue was addressed in no time. Very swift and smooth. Thank you so much Alex

4 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Incredible Service & Response Times!

I have been liaising with both Emma Nicholson & Mathew Petit for a several months now in relation to a number of individual queries. Each time, my query has been responded to within 24 hours (often including weekends) and the query actioned or expedited to the relevant department. Incredible service and couldn't recommend them both highly enough. Tom

27 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Helpful and responsive team

I had a few enquiries which needed responding too and the team provided swift and accurate responses to the questions. Special shout out to Mathew who was extra helpful over the email exchange.

24 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Purchasing of additional access fob

I had a fantastic experience with Alex Clarke at Zenith Management. He provided swift and polite assistance in helping me secure an access fob. Alex's professionalism and efficiency stood out, making the process incredibly smooth. I highly recommend his top-notch service to anyone in need.

11 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

I only wish I could rate 0 stars.

I only wish I could rate 0 stars.

This place is awful. Nothing in my building ever works and some things have been broken for years. Most of my buildings windows have never been washed including mine and if you criticise the staff working for them or question why things are bad they just remove you from their app.

There's huge security issues including someone's car recently being stolen from inside a carpark under the building that is supposedly under surveillance, apparently not.

Poorly run, always an excuse for things not being done.

23 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

If I could give 0 stars I would

If I could give 0 stars I would. By far the worst Building management - STEER CLEAR!! I've been in 2 buildings of theirs so far and they never care about the safety of people. Leave main doors and entrances broken for months, after complaints in SGI about MANY MANY stolen parcels from all blocks, there are still no proper cameras placed or any action taken. Soon something bad will happen to someone due to the complete and utter lack of security and care.

5 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Maintainance was brilliant

Maintainance was brilliant

We had horrible brown marks from a leak on our ceiling ,walls and peeling paint.
We reported the issue and it was booking in promptly.
Mac or Mat who came round to fix it managed to make it look like nothing had happened and now we dont have to excuse the mess when we have friends over.

14 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Darrel is the best! :D

I would like to leave a review specifically for Darrel at Victoria Residence. I am an Estate Agent in Manchester and have met many building managers in this job role but have never come across one as kind and helpful as Darrel. From the first interaction he was nothing but friendly and went above and beyond by giving me a tour of the building so I was aware of where all the amenities were before my viewings which he didn't have to do. He introduced me to other members of the team too and gave me what felt like a real VIP experience!! A fantastic guy who is an absolute credit to your business! 5 stars all round!!

8 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

Ineffectual and unresponsive

Ineffectual and unresponsive. I have had a leak in my flat for 2.2 years coming through external cladding with black mold growing on my ceiling. Damage to ceiling, floor and adjacent walls. Had little to no movement from Zenith with zero communication. Appalling service.

28 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Had a great experience with them.

Had a great experience with them.
There was a leak coming from my flat which i didn't know about.
The Plumber that attended to look for it was polite and found the leak i no time at all and advised how to let my land lord know what needed to be done.

22 agosto 2022
Non scritta su invito

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