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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Zenith are refusing to fix the only lift in the building that has been broken for over 3 weeks. No updates since the beginning of September. Not providing access to a building with multiple floors is... Leggi di più

Valutata 5 stelle su 5

James — the Property Manager at Islington Wharf — has been awesome! James has consistently gone “above and beyond” to help with any issue, big or small. What really stands out is how responsive Jame... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Very unprofessional. Took them 3 weeks and multiple follow up to respond to our ticket, and pretty much they told us they won't address the problem reported even if it is clearly their responsibil... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We’ve been living in Islington Wharfe for the past two years, and James (James Stanton) has been absolutely fantastic throughout. He is always friendly, approachable, professional, and genuinely hap... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

175 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 38% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(175)

27 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Thank God that there are still people…

Thank God that there are still people who do not hesitate to help others and I would like to say with respect that Mr. Chris Tipler is one of these people. Some time ago, I was issued a fine by mistake, and by contacting Mr. Chris Tipler and stating the reason for the mistake, I asked him for help to follow up to correct this mistake. Fortunately, this mistake was resolved by his action and I am very grateful for his help!
Merry Christmas and God bless you dear Chris Tipler

5 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Zenith are a new management company for…

Zenith are a new management company for our building following a RTM takeover. They are a total contrast to the previous abysmal managing agent ( EMS ). James and Leah have been exceptionally helpful along with our new property manager Alma. My dealings today by email with Alex and Jac have been pleasant and efficient. Impressed so far and would highly recommend, especially if you are thinking of doing RTM.

5 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Quick and responsive

I needed my fob reprogrammed urgently and Chris has been so helpful. He was very professional and provided me with a quick solution. He sorted the issue and posted a new fob straight away. Thank you once again.

24 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

I recently dealt with Alex Clarke of…

I recently dealt with Alex Clarke of Zenith Management over an electricity meter reading. Although he made an initial mistake, he very promptly corrected it, and apologised, and then followed this up a check that everything had been resolved to my satisfaction. Very impressive customer service.

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Alex Clarke

Alex Clarke - Friendly and polite response after I asked for a meter reading. Also followed up to check I had received the email which was appreciated.

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Legal Department - Zenith Management - First Class

Contacted Zenith over a work related matter via email - got a reply within minutes and told that the email had been forwarded to the correct department. Received email from Legal Department within minutes and within 48 hours the issue had been resolved - excellent communication and a big thank you to Mathew Petit for going above and beyond.

22 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Positive customer experience

I recently had the pleasure of interacting with Alex over the phone, and I must express my satisfaction with the level of service I received. Alex went above and beyond to assist me in chasing up an awaited response. His professionalism and commitment to ensuring a positive customer experience was truly commendable.

14 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Support for the Fob

"I recently had the misfortune of losing my key Fob for my apartment managed by Zenith Management Ltd. However, the experience turned out to be surprisingly positive thanks to the swift and efficient assistance of Mr. Chris Tipler, the Property Support Advisor. In less than two days, I received a replacement Fob, resolving my issue seamlessly. I am extremely impressed and grateful for the high level of service and attention to detail demonstrated by Mr. Tipler. His help not only solved my immediate problem but also reinforced my confidence in the management's commitment to resident satisfaction. Highly recommend their services!"

14 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

A job well done

I had some dealings recently with Alex Clarke and found him most helpful and Understanding. He is a credit to your organisation and should be recognised as such.

3 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Selling my property

When trying to sell my flat Mathew Petit was extremely helpful. It was not the outcome I wanted but Mathew was always willing to help and always responded quickly and went above and beyond in trying to assist the process.

2 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Alex Clarke was extremely helpful in…

Alex Clarke was extremely helpful in streamlining payments and talking me through the whole system. He was on top of the issues and recognized my voice and managed the file highly professionally from the get go! Much appreciated. Clare

5 ottobre 2023
Non scritta su invito

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