Footasylum PLC Recensioni 

Ordered item for my sons birthday on the 21st Sept .His Birthday was 4th Oct .Item did not get dispatched so kept going on useless chat live for order status everyday and emailed multiple times and didnt recieve any response .Recieved evri message saying awaiting parcel ,then receved evri message saying they had recieved parcel and it was being delivered on the Monday the day after his birthday .Got email off Zavetti saying item was out of stock and i would be relieved to know i was getting a refund .Why would i be pleased to get a refund after all that time and no response to any emails .Checked on Evri tracking on Monday date parcel was due to arrive ,and it said it had been delivered even though it hadnt and i didnt recieve a delivery email or proof of delivery as it said postcode was incorrect even though it was right postcode on order. Ordered slim fit jeans from footasylum also for my sons bday and recieved a pair of loose fit and had to return.Worst customer service i have ever experienced from any company ,Cannot contact anyone when there is an issue .Phone number everytime you ring says noone available to take calls .Absolute joke .Have purchaced many Zavetti items as my son is a fan .will not be buying anymore items from this ridiculous company .

Zero Star if possible. I bought a jacket and it was the wrong size.So i requested an exchange. The absolute WORST customer care I ever received. First, it takes an ‘eternity’ to get a response to the email then you are asked to confirm the same details that you already confirmed in several other emails. I keep forgetting to read reviews before I deal with any company. Could’ve saved myself this headache.

Ripped me off paid for products 2 jackets. Got label created it never shipped.

Same time it happened to my friend we paid and received nothing.

You can't contact, help is a bot that kept me over an hour each time say it would connect me with one of there agents through there help chat.

Gave up, entered dispute with Revoult to try get my money back.

Beware I would not order from this site.

Ordered a steele Sentinal tracksuit this month . Only top arrived . Customer service rude incompetent and agent lied . Still unresolved item cost £110. 2piece Tracksuit. Said they will investigate their CCTV on packing. Absolute Bull. Have witness .now with Citizens advice with Trading standards. DO NOT BUY ITEM FROM THIS SCAM COMPANY .it's FAKE.

Leveransen var väldigt bra och snabb. Jackan var fin och väldigt bra material men var lite stor rekommenderar att köpa en storlek mindre annars var jag rätt nöjd med min jacka.

Avoid Footasylum online at all costs.
My order was declared lost in transit, and on 2 September a representative confirmed in writing that my full £43.99 refund had been processed and would land within 10 working days.
I waited the full two weeks. Nothing arrived.
When I contacted them today to follow up, a different agent casually informed me that no refund was ever submitted to finance. The previous agent simply lied to close the ticket. Only after I provided screenshot proof of the earlier conversation did they admit the administrative failure, finally request the refund, and then tell me I have to wait another 5 to 10 working days.
To make it worse, they tried to brush off holding my money for nearly a month by offering a useless 20% discount code.
Blatant misinformation, zero internal accountability, and customers are left chasing their own money for weeks. Completely unacceptable service

I am absolutely appalled by Footasylum’s customer service. My courier "delivered" my order by dumping it completely exposed on top of a pile of rubbish bins in a public access lane, entirely ignoring my actual, secure rear garden gate.

When the items inevitably went missing, I provided Footasylum with clear photographic proof of where the courier left it, along with Ring doorbell footage. Instead of taking responsibility under the Consumer Rights Act, their customer service team-specifically advisors named Peersia and Chandnee-repeatedly blocked me with identical, copy-and-pasted scripts.

They completely refused to answer a basic question: Since when do public rubbish bins count as a "requested safe place"?

Instead of processing a refund for their courier's blatant negligence, they flat-out refused to help and told me to just go file a chargeback with my bank. They have zero accountability, zero understanding of consumer law, and absolutely abysmal customer care. I am recovering my money forcefully through my bank.

Avoid this company at all costs - they will happily dump your orders on a pile of rubbish and leave you to fight your bank to get your money back!

No phone number to speak to anyone. Live chat is useless. Had to contact Footasylum through Paypal about a return, then was told I would have to go to a locker to return this. Worst company it has ever been my misfortune to come across. AVOID.

If I could leave no stars i would!!! So....ordered presents on next day delivery for my sons birthday.next day delivery did not come even though evri said they had received my parcels. Day after no delivery and no update from evri. Tried to contact footasylum obviously can not speak to a human with this company.sons birthday came and past so had to go to jd sports to spend more money on late presents. Contacted foot asylum every day for 7 days. Same answer each time...we are checking this for you please drop back in and waste your time the next day then the next day and so on. Then to be told a week later after demanding my money back that will finally process a refunded and will get in 5-10 days. Spent hours every day trying to contact footasylum and evri. I hope I will receive my refund but not convinced. They knew evri misplaced parcel pretty much straight away but did nothing.customer service absolutely discusting practically had to beg for my money back! And evri....what can I say apart from parcels do not dissappear "after" they recieve them 🤔 this is the 4th time my parcels have been as they say "lost". Footasylum you should be ashamed of yourselves uour customer service is horrendous

Los productos son de muy buena calidad pero el servicio que ofrecen una autentica basura. Si tienes que devolver algo corre de tu cuenta la devolucion, y menos de 20 € no te sale pprque hay que enviarlo a reino unido.

They use Evri for delivery do I need to say more?
Charged me for a coat that wasn't ordered 2x.
Lost my order and wouldn't do anything about it.
Wish I looked at reviews before I ordered from this rat of a company.

As my parcel from zavetti was delivered in an unsecure place it went missing, when I contacted them to tell them that evri has said I would have to get a refund from them the reply was no as it was delivered and they were closing the complaint. Who was it delivered too as it wasn't me, I had to pay for an item I didn't get and my grandson certainly didn't receive his birthday gift, and no help from zavetti, please shop somewhere else as there is definitely no customer satisfaction of even any help, basically get lost, well done zavetti 👎👎👎👎👎

Zavetti has had the WORST customer service I’ve EVER experienced, and this is not just me saying that.

Initially, I ordered a jacket from Zavetti, it arrived two days later — great.
This is where the problem kicks in, I take the jacket out, inspect it for damage as anyone would if they paid such a price, you would expect the item to be in perfect condition.

I check the jacket out, the main zipper ALWAYS got stuck, the lower right pocket was literally RIPPED. I’m like, alrighty, no problem, it happens.

I contacted Zavetti through email literally as soon as I opened my jacket and found the defect, uploading photographs of the defect. Guess what? I still haven’t received a reply.

I then contact Zavetti through their Facebook page, where responses are clearly a little faster. Again, I upload the defect, let them know what is wrong with the jacket and I requested a replacement.

They sent a replacement, and oh look! Another defect! This time it wasn’t a hole in the pocket — it was a hole right next to the hood! This is where I got annoyed, two jackets, both are damaged and defective.

Again, I contacted them for a refund. I provided the defect of the second jacket but uh, they ask where the defect is… which I pointed out to them where it was.

At this point, they just started going in circles, I ask for a refund, they say provide a picture, I ask for a shipping label, they ask for a picture again, I just cannot be bothered anymore.

Plus, the nerve they have to make ME pay for the return label (which I won’t be doing as the item arrived faulty, it is not up to my own will) is just absurd. I will take legal action against them if they do not respect the government laws for trading and business.

As of now, while I am writing this, it still hasn’t been solved — this has been going on for more than 3 days.

This is one joke of a customer service, needs resembling. Now. And fast.

Had to order online as they do not stock large footwear sizes in store. Hidden deep in the app it states they charge for returns. They have made it hard to find the return section, it is not made clear when ordering they charge for returns. It also isn't clear unless you use certain payment methods you cannot return in store. Everything is well hidden for returns.

Avoid! Awful customer service.
Ordered a coat for my son’s birthday, didn’t receive the delivery and Zavetti completely unhelpful.
After weeks of non response, I had to raise a claim with my credit card company.
Unnecessary headache and so much time wasted.

Order a coat before Christmas from zavetti actual website was dumped on my door step by time I got home from my day job it was no longer on my door step why they dont get a. Signature for a investment piece that not exactly cheap I dont know . I contact the courier and zavetti they both done investigation and coz i dont have a ring door bell and the GPS of delivery showed as at my door. Zavetti done nothing closed the claim no refund no resend cheated me out £93 as brought it in black friday sale so slight cheaper but no good will gesture. I would recommend if you live some where parcel get taken dont order from them they wont have any humility.

Absolute abysmal company with abysmal customer services, trying to conduct customer services when it takes two days for a response is impossible, lying to their customers about stock levels and blatantly cancelling orders before offering replacements is a very poor tactic. 3 to 10 working days for a refund is not acceptable, Highly unprofessional company would not order from them again, and I would recommend you do not either.

Vorsicht geboten für alle, die bei Zavetti.com einkaufen. Der Shop hat seinen Sitz in England und ist nicht mehr in der EU!!! Für die Rücksendung fallen fette Packetkosten an. Wir sollen für die Rücksendung einer Jacke 30EUR zahlen.
Ich rate allen nur bei Shops zu kaufen, die ihren Sitz in der EU oder Deutschland mit einer Deutschen Rücksendeadresse haben. So ein ..........

I never received my parcel and have been contacting their chat service every day with no resolution. They make promises that they never follow through on. I was told I’d get a replacement, but never received any confirmation or the replacement itself—it was never processed.

A few days later, they said the replacement would be sent via next-day service, but then claimed it would take 2–4 days. Their website clearly states guaranteed next-day delivery for Christmas if ordered by the 23rd, so this is false advertising.

I was then told I’d receive a refund within 5–10 working days, but they won’t provide any proof of it. Given their repeated broken promises, I seriously doubt I’ll ever see my money—or my item. Absolute scam artists.

Today things are alot different with Zavetti. They have apologised as I didn't get sent the correct information! They recieved my parcel in the warehouse. So I am going to get my refund within 10 working days. The outcome is what I wanted and hopefully it will be before Christmas, but I think it will be after. But I am happy they looked into it and realised the parcel has been in the warehouse.£75 will hopefully be back in my bank soon.
E M Buckley