Your Car Supermarket Recensioni 

Fantastic experience! Recently bought a car from Your car supermarket. M𝐚𝐧𝐧𝐢 was super helpful and took the time to answer all the questions about the car. No pushy sales , super genuine and honest :)))
Brilliant car

Great service, friendly and helpful

Brilliant service really helpful amazing customer service would definitely recommend to anyone

Good experience with Your Car Supermarket. Dean was very helpful throughout the sale. Would 100% recommend.

Customer service was great, Dylan and manny were very helpful and made the whole process extremely easy!

You can just tell as soon as you walk in there your going to get ripped of somehow only had the car 2 weeks and discovered a huge hole in the exhaust which they clearly tried to cover up my mechanic said no wonder they didn't want me to take it for a test drive to be honest if thats all that ends up being wrong with it which i doubt it will be then ive got of lightly I cant even be bothered to go back to get them to fix it and end up with me back in prison I'll just take it on the chin and get it fixed myslef least I'll know its fixed properly biggest bunch of jokers going so if your reading these reviews find a car somewhere else.

Great service and they made me feel at ease and comfortable during my purchase.

Went to look at a car, nissan qashqai, at the coventry branch.
Was promised that it would have a new MOT, service, new tyre and full inside/outside valet.
On the day of collection, was not contacted to collect. Had to ring to find out if it was ready.
When we arrived, non of the work had been carried out bar the service (that is done in house).
We also found out the brakes were on the limit.
Was told by the manager that we should get nearly a month out of the tyre and breaks if we didn't do motorway miles.
12k for a car that wouldn't even last a month before essential work needed carrying out.
The sales assistant very quickly became rude and defensive. Even staying 'looks like this is a fight'.
I was completely appalled by the behaviour.
The on site manager stated we shouldn't have been promised all of the above as they wouldn't do it.
I had driven over with my young child and new born.

I never write reviews but I feel compelled so no one else gets conned into buying a dangerous car.

Please avoid!

Brilliant service! Manni was very helpful, polite, professional and answered all our queries. Had a really good experience here. Would definitely recommend.

Coventry store

Well what can I say all looked good at first, but then the day of picking up our new family car with a new born and a 3 year old was all not as discussed/promised.

We was promised that work would be undertaken as part of the deal, BUT NO arrived to collect new car and the work as promised was not carried out.

And then started getting heated. If you promise then deliver, don't wait for customers to arrive to collect a car from you and then get your back up because you over promised.

FULLY AVIOD AVIOD lies and poor quality cars.

Manni was amazing. Best car shopping experience I’ve ever had

This is a total rip off of the car supermarket brand. How they’ve got away with it is beyond me. It’s not a supermarket, it’s a dark dingy commercial warehouse.
Looked at one car, noticed it was missing the parcel shelf. Once pointed out, as they didn’t even know, nothing offered, not even maybe trying to source one, that was it for us. Finding absolutely scathing reports on Facebook about potentially dubious practices about this place just proves the uneasy feelings were right.
Very glad we walked away.

Good service, recommended

Great service from George - made the whole buying experience very easy and efficient.
Thank you!!

Shocking customer service. After purchasing my car I found it was mis sold to me as I was promised I would have new rear brakes fitted because the car failed it's MOT due to the rear brakes. I was told these had been fitted however I later found out these hadn't been fitted and have spent over 2 months attempting to contact the team for a refund on the cost of repairs I have incurred due to this.

Having spoken to Dean Thomas he has been nothing short of rude, dismissive, and condescending when I have explained the situation. The company loves to boast about their incredible customer service but I've never experienced someone so blatantly disregard the obligations the company has to their customer when they make promises regarding the purchase of a vehicle.

EDIT IN RESPONSE:
YourCarSupermarket have decided to misinform with their response so I will clear up the details they like to embellish.

The car did come with a fresh MOT however less than 3 months into owning the car I had to get the rear brake pads replaced as my mechanic told me they had worn down to the metal. This was after 4 thousand miles on the car and as brake pads last much longer than 4000 miles I found this suspicious. The rear brake pads were the ones that the MOT had originally failed on and was then passed once they had been “changed”. My mechanic informed me that they had actually changed the front brake pads and not the rear. This means the work was not carried out correctly and I have been attempting to contact the garage ever since.

Clearly they hold no integrity as I have all the evidence I need to prove the timeline of events, I was just hoping they would have the integrity to rectify the promise they made at purchase.

Poor after-sales service and extremely disappointing communication.

The sales team was very helpful before I bought the car, but once the sale was completed, getting support became almost impossible. I reported that the spare key was not working and was told to buy a replacement battery and send the receipt for reimbursement.

I followed the instructions immediately and sent the receipt as requested. Three months later, I am still waiting for the refund. Calls are ignored, the sales agent is always “unavailable,” messages are never returned, and emails receive no response.

It’s not about the small amount of money — it’s about honesty, accountability, and customer service. Very disappointing experience after the purchase.

Excellent service, no pushy sales person just sound advice and quality service.

**Updated review now we have finally resolved our complaint **
**I have previously left a review to inform potential customers of the issues that can go wrong with buying a vehicle from this car dealership**

We purchased a Jaguar I-Pace through Your Car Supermarket back in September 2025 using Oodle Finance and unfortunately the vehicle developed serious electrical/high-voltage faults almost immediately after purchase, we drove the car to the nearest charging point due to the car not having much charge the car immediately had warning faults show on display and it would not charge at the station, I immediately called the car dealership and the sales advisor told me to take the car to JLR ! I inisited they take a look at the car, it had been 5 mins from purchasing ! Faults shown included “stop safely” warnings, charging failure and multiple diagnostic fault codes. The faults were reported within the first 30 days and the vehicle later became immobilised.
What followed was months of stress, delays, poor communication and constant chasing between the dealership and finance company. The dealership repeatedly pushed for repairs instead of accepting rejection of the vehicle, despite the faults being present from the beginning. During this process we were still paying finance, insurance, road tax and subscription costs for a vehicle we could not use.
Eventually Oodle have upheld our complaint under the Consumer Rights Act, agreed to unwind the agreement, removed the finance from our credit file, refunded all finance payments, refunded our £9000 part exchange value directly, covered our diagnostic costs and paid compensation for the delays and handling of the complaint.
I would strongly advise anyone buying a used vehicle to:
read the 1-star reviews carefully
independently check vehicle history
keep ALL evidence and communication
know your rights under the Consumer Rights Act
Had we not documented everything from day one which included photos from day one with date and time stamps, after every phone call to the car dealership I followed up with a email to them detailing the conversation just had, and escalated to the Financial Ombudsman Service, I genuinely do not believe this would have been resolved properly. The finance company have taken the hit with refunding us all of our money, the car dealership continue to avoid taking responsibility for selling a car that was not road worthy and there is no way they were not aware of the faults which explains the reason there was no charge in the car when collecting.
This was an exhausting experience and one we would never wish to repeat.

I brought a car from there not long go ..and after Fews day start the issues first with radio display and after 3 months 2 critical errors :P2BAE-00: NOx exceedance -
P0341-00: Camshaft position sensor 2 circuit malfunction
I emailed and called they said is to long time and is nothing we can do ...and i checked the Mot history that car was with serious issues.... so yes bad experiance customer service 0 ...better don't bother with them

Returned a car as faulty and the finance was unwound, this company have refused to pay back the outstanding balance I paid to reduce my finance costs, currently filling a court claim, Untrustworthy company and staff