Your Car Supermarket Recensioni 

Brilliant service! Manni was very helpful, polite, professional and answered all our queries. Had a really good experience here. Would definitely recommend.

Coventry store

Well what can I say all looked good at first, but then the day of picking up our new family car with a new born and a 3 year old was all not as discussed/promised.

We was promised that work would be undertaken as part of the deal, BUT NO arrived to collect new car and the work as promised was not carried out.

And then started getting heated. If you promise then deliver, don't wait for customers to arrive to collect a car from you and then get your back up because you over promised.

FULLY AVIOD AVIOD lies and poor quality cars.

Manni was amazing. Best car shopping experience I’ve ever had

This is a total rip off of the car supermarket brand. How they’ve got away with it is beyond me. It’s not a supermarket, it’s a dark dingy commercial warehouse.
Looked at one car, noticed it was missing the parcel shelf. Once pointed out, as they didn’t even know, nothing offered, not even maybe trying to source one, that was it for us. Finding absolutely scathing reports on Facebook about potentially dubious practices about this place just proves the uneasy feelings were right.
Very glad we walked away.

Good service, recommended

Great service from George - made the whole buying experience very easy and efficient.
Thank you!!

Shocking customer service. After purchasing my car I found it was mis sold to me as I was promised I would have new rear brakes fitted because the car failed it's MOT due to the rear brakes. I was told these had been fitted however I later found out these hadn't been fitted and have spent over 2 months attempting to contact the team for a refund on the cost of repairs I have incurred due to this.

Having spoken to Dean Thomas he has been nothing short of rude, dismissive, and condescending when I have explained the situation. The company loves to boast about their incredible customer service but I've never experienced someone so blatantly disregard the obligations the company has to their customer when they make promises regarding the purchase of a vehicle.

EDIT IN RESPONSE:
YourCarSupermarket have decided to misinform with their response so I will clear up the details they like to embellish.

The car did come with a fresh MOT however less than 3 months into owning the car I had to get the rear brake pads replaced as my mechanic told me they had worn down to the metal. This was after 4 thousand miles on the car and as brake pads last much longer than 4000 miles I found this suspicious. The rear brake pads were the ones that the MOT had originally failed on and was then passed once they had been “changed”. My mechanic informed me that they had actually changed the front brake pads and not the rear. This means the work was not carried out correctly and I have been attempting to contact the garage ever since.

Clearly they hold no integrity as I have all the evidence I need to prove the timeline of events, I was just hoping they would have the integrity to rectify the promise they made at purchase.

Poor after-sales service and extremely disappointing communication.

The sales team was very helpful before I bought the car, but once the sale was completed, getting support became almost impossible. I reported that the spare key was not working and was told to buy a replacement battery and send the receipt for reimbursement.

I followed the instructions immediately and sent the receipt as requested. Three months later, I am still waiting for the refund. Calls are ignored, the sales agent is always “unavailable,” messages are never returned, and emails receive no response.

It’s not about the small amount of money — it’s about honesty, accountability, and customer service. Very disappointing experience after the purchase.

Excellent service, no pushy sales person just sound advice and quality service.

**Updated review now we have finally resolved our complaint **
**I have previously left a review to inform potential customers of the issues that can go wrong with buying a vehicle from this car dealership**

We purchased a Jaguar I-Pace through Your Car Supermarket back in September 2025 using Oodle Finance and unfortunately the vehicle developed serious electrical/high-voltage faults almost immediately after purchase, we drove the car to the nearest charging point due to the car not having much charge the car immediately had warning faults show on display and it would not charge at the station, I immediately called the car dealership and the sales advisor told me to take the car to JLR ! I inisited they take a look at the car, it had been 5 mins from purchasing ! Faults shown included “stop safely” warnings, charging failure and multiple diagnostic fault codes. The faults were reported within the first 30 days and the vehicle later became immobilised.
What followed was months of stress, delays, poor communication and constant chasing between the dealership and finance company. The dealership repeatedly pushed for repairs instead of accepting rejection of the vehicle, despite the faults being present from the beginning. During this process we were still paying finance, insurance, road tax and subscription costs for a vehicle we could not use.
Eventually Oodle have upheld our complaint under the Consumer Rights Act, agreed to unwind the agreement, removed the finance from our credit file, refunded all finance payments, refunded our £9000 part exchange value directly, covered our diagnostic costs and paid compensation for the delays and handling of the complaint.
I would strongly advise anyone buying a used vehicle to:
read the 1-star reviews carefully
independently check vehicle history
keep ALL evidence and communication
know your rights under the Consumer Rights Act
Had we not documented everything from day one which included photos from day one with date and time stamps, after every phone call to the car dealership I followed up with a email to them detailing the conversation just had, and escalated to the Financial Ombudsman Service, I genuinely do not believe this would have been resolved properly. The finance company have taken the hit with refunding us all of our money, the car dealership continue to avoid taking responsibility for selling a car that was not road worthy and there is no way they were not aware of the faults which explains the reason there was no charge in the car when collecting.
This was an exhausting experience and one we would never wish to repeat.

I brought a car from there not long go ..and after Fews day start the issues first with radio display and after 3 months 2 critical errors :P2BAE-00: NOx exceedance -
P0341-00: Camshaft position sensor 2 circuit malfunction
I emailed and called they said is to long time and is nothing we can do ...and i checked the Mot history that car was with serious issues.... so yes bad experiance customer service 0 ...better don't bother with them

Returned a car as faulty and the finance was unwound, this company have refused to pay back the outstanding balance I paid to reduce my finance costs, currently filling a court claim, Untrustworthy company and staff

I purchased a car which broke down within my warrantee period. The AA declared the car was unsafe to drive, despite this I was pressured to drive my vehicle from Birmingham to Coventry. Neither dealership branch wanted to take ownership for the repair. I was eventually seen by the Birmingham branch (this took 3 weeks). They then did not repair my car for a further 4 months. Upon the return of my car there were still existing faults. All of my emails were ignored. I have since taken my car to an independent garage where they have said my car has structural damage and sub-frame damage and it is unsafe to drive. I was falsely sold this car and was never informed of it having structural damage (most likely from a collision). Communication is very poor. Once they have your money they are not bothered by any further customer service.

I would NOT recommend this company! The customer service is shocking, I reserved a car via auto trader- I had made arrangements to view and had booked an appointment- with the intention of buying it.

I had spoken to Tam all week - worked out figures.

I called them on the day to say I was on my way - and was told they had sold the car!!!! What kind of company is this ??

Jim was Great. It was an overall great experience and he made it really easy

Great customer service, quick and easy process.

If I could put zero stars I would. Absolute joke and a complete waste of time. The price labelled on the BMW 3 series 320D was completely different to what was advertised online. Upon arrival to view this vehicle it was dirty inside and out. The battery for the car key was dead. The car itself would not start. How could you possibly book somebody in to view a vehicle knowing full well the car doesn’t even turn on. They showed me absolutely no respect so I didn’t even bother waiting around to ask questions as to why the car won’t start. I simply just left the store. This was the Birmingham branch. Avoid this place at all costs. I don’t even want the company to reply to this message with some bull**** excuses. Just know they are a bunch of jokers.

Quick and easy service very friendly would Highley recommend

Drove 100miles for this car as it’s what we really wanted. Brilliant customer service happy all round

Mackadown lane - Service Team - Dispute Ongoing

I purchased a vehicle from this dealership which has experienced ongoing faults within the first year of ownership. This matter has now been ongoing since December 2025 and remains unresolved.
The vehicle displayed an “Engine fault – repair needed” warning, which I reported promptly. I was advised that it was safe to continue driving while parts were awaited. The vehicle subsequently deteriorated and ultimately suffered complete breakdown.
What has been particularly frustrating is the level of communication and delay. It took approximately one month for Kevin, the Service Manager, and his team to respond meaningfully to phone calls and emails regarding the initial fault. I ultimately had to drive to the dealership in person just to speak to someone and secure a booking. It then took a further month awaiting parts. The entire process has been slow, exhausting, and unnecessarily stressful.
I am now being told the DPF requires replacement, with suggestions that liability rests with me. However, the full timeline — including dealer advice to continue driving and the delay in repair — has not been properly addressed.
Most concerning is the attempt to withdraw the courtesy vehicle while liability remains formally disputed and an independent inspection is pending. Removing a courtesy car in the middle of an active Section 75 finance dispute, when the original vehicle is undriveable and still in their possession, demonstrates a serious lack of empathy and customer care.
I have not authorised any chargeable work and have formally escalated the matter to my finance provider under Section 75 of the Consumer Credit Act 1974. I remain willing to resolve this professionally, but the handling of this situation has been draining and disappointing.
Prospective buyers should carefully consider how post-sale issues are managed.