Your Move Recensioni 

After many months with Your Move Dumfries, we removed our property from the market due to a deeply disappointing level of service throughout the sales process.

While I understand that property sales can fall through and buyers can change their minds, the core issue here was not the outcome, but the repeated misinformation, poor communication, and lack of transparency from the agency.

At the outset, we were given clear assurances regarding proactive management, communication, and buyer qualification in order to secure our instruction. Unfortunately, those assurances were not met at any stage of the process.

Throughout the sale, we had to repeatedly chase for basic updates and were given information that later proved to be inaccurate or incomplete. Key aspects of the chain were not clearly communicated, and at times we were operating on assumptions that turned out to be wrong.

This lack of clarity directly affected our ability to make informed decisions and created unnecessary stress, uncertainty, and financial risk during an already pressured period. The handling of the chain felt reactive rather than actively managed.

We also experienced inconsistent communication between staff members and were informed of comments and updates during the process that were, in our view, inappropriate and unprofessional to be passed on to clients.

Ultimately, we lost confidence that our sale was being properly managed or that our position as the seller was being protected.

While individual members of staff were polite in their interactions, the overall service delivery fell well below a reasonable professional standard.

Based on our experience, we would not recommend Your Move Dumfries.

First impressions make a difference. From walking through the office door on the back of reading reviews I was impressed by the friendly, professional greeting. Everything was explained clearly and concisely, great communication. The whole process from valuation, marketing and viewing was slick and well informed which all contributed to a quick sale at the market value. One very happy client

WARNING: If you withdraw from this branch because they fail to sell your home, expect to be hit with a discretionary "AML fee" termination penalty.

We instructed Your Move Whickham for nine months last year. They failed to secure a single second viewing, let alone an actual offer, directly costing us our onward property purchase.

This branch mismanaged our strategy from day one. After launching with a overvaluation and promises of a quick sale, our listing sat stagnant. Meanwhile, two comparable properties on our exact street sold within weeks through other agents—proving the issue was agency performance, not the market. Despite us promptly dropping the price by 10% to find the true market, their total lack of strategy still yielded absolutely nothing.

They arranged roughly 20 viewings with a 0% conversion rate. We withdrew before Christmas, exhausted by constant domestic disruption for unvetted "tyre-kickers" who just fancied a nosey around. The agent continuously passed on feedback regarding unchangeable layout features (small third bedroom/garden, downstairs bathroom) that any competent agent should have pre-vetted before booking them in.

A month later, they sent a completely unexpected invoice, aggressively pursuing a wholly discretionary "AML fee" exit penalty handwritten into the small print. This directly contrasts with their "NO SALE NO FEE" marketing. Passing this cost to consumers as an exit penalty is a choice most reputable independent agents absorb.

Following a formal complaint, their own Operations Director confirmed in writing that the branch holds no record or proof of ever providing us with the statutory contract documentation. Yet, they still ruthlessly upheld the charge. We eventually settled under protest strictly to safeguard our ongoing move.

Avoid this branch if you expect basic professional competence, regulatory compliance, and an agent that can actually sell your house.

From the valuation to the property being sold the staff were all extremely helpful. We had quite a few problems throughout and they did everything that they could to support both myself and our buyer. It was touch and go whether our sale went through in time but Kirsty was so helpful doing everything she could, even persuading our developer to let us have access to our property early. We would 100% recommend.

In the process of selling and buying. Cant fault your move. Rory was professional, upfront and honest about everything. Bav is an asset to your move, he has been at the other end of the phone and in person when needed. Couldn't manage without him

We are purchasing a flat in Nuneaton. Charlotte has been great. Emailing updates & always calling to follow up in case we had any questions. It is nice to be using an agent who is on the ball!! Thank you for the service we have had so far!

Friendly helpful people on the other side of the phone.

They keep you informed and advise with every appointment booked. I felt happy with all the help that Sarah from your move has given us.

Have used Your Move before, it gave me the confidence that I will get a great service, personal and individual attention. Strongly recommend them.

The wallsend team of Newcastle is exceptional. Sarah, Jessica and Harry gave me excellent service and I'm gonna stick with them going forward. Kudos to excellent customer service 👍

Professional. Good advice. Friendly. Excellent comminications.

The staff are really friendly and helpful. We have used the Barnsley office to sell quite a few houses in the last 12 months. We would recommend them.

Hard to choose an estate agent, with so many offering “the best deal”
It’s early days but up to this stage, I am happy, communication has always been spot on, and they actually listen to what we have to say. I believe they are working in our best interests and will continue to do so , until the process is complete. First class estate agency.

What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......

The two real estate agents that showed us around the property were both very lovely

the agent was very friendly and kept us informed throughout. All staff have been extremely helpful.

The staff at the Walkden office are polite helpful and efficient

We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!

Throughout my time renting out my property and latterly selling it. Your move Montrose have kept me informed of all issues,and have been most helpful sorting out any problems along the way with their team of tradesmen and professionals.

WITHHOLDING RENT FROM A RECENTLY WIDOWED LANDLORD – DISGUSTING
Absolutely appalled by Your Move Brighton. They are currently withholding rent money that belongs to my recently widowed aunt. Instead of supporting a vulnerable client during an incredibly difficult time, they are keeping her funds. We have been forced to hire a solicitor just to get the money she is legally owed. Completely heartless, zero communication, and utterly unprofessional. Avoid this company at all costs if you expect to actually receive your rent.