Yorkshire Water Recensioni 6.046

After calling with a meter reading they halved my monthly bill!

Staff are supportive and understanding. A kind voice goes a long way, and that's what I find with YW.

Answered the call I made quickly, and the call handler was very polite, professional and friendly. She resolved my query promptly , I felt in experienced hands and that I could trust the her to sort out my query.

I requested a call back for a number of concerns. I was contacted on time and the agent was both polite and knowledgeable .
I felt my issues and concerns were dealt with in a professional manner.
This was not a complaint but a query regarding my payment plan.

Log on to my account and it kept coming up with an error message. An error occurred while processing your request.
Reference #97.c06b0117.1776425135.1e6d1b40

Useless service!

Closed my account due to moving. Fantastic customer service very helpful and friendly

Aisha should be promoted to a manager. Full stop!

Rude staff on phone. Rude staff by letter. I am not sure how a one adult one child household uses £58 of water a month on the fixed price as I cannot have a meter. They accused me of lying when I said that family members of 2 adults 1 child use around £40 metered yet I have their bill to show. Just a quick Google search of forum show that metered households like mine use £35-40 of water a month at the most.
Most upsetting is they way staff speak to you on the phone and the letters they send.
Unfair that we are forced into using them because I imagine if people had a choice to change provider thry would.

Was blown away by the swift compassionate way in which my problem was dealt with. Restored my faith in a company for a change.

The questions I asked, they were clear understanding, and I'm not a racist by any means whatsoever, but it's nice to get a clear answers without asking for an english speaking person. She was courteous and very understanding.

Friendly, helpful,listened to me. Great communication,was patient with me.

Customer advisors were brilliant Tina went above and beyond

The lady that I talked to was extremely nice helpful and polite and sorted out my issue. Well done Yorkshire water wish all call centres were has easy has your one.

Awful company. I made a complaint in January. And they just ignore it. No response in 10 weeks. Every time I call (which takes half an hour to speak to someone) they say they can't contact the right department but I'll get a call back tomorrow. The call back never comes. No accountability.

Excellent workmanship and service regarding all provisions of water. Infinite thanks.

Brilliant very helpful indeed

Had a problem in getting a water meter fitted, following a recent survey. I phone Yorkshire Water to find out what was going on. They discovered that there was a hold up at their end. They quickly rectified the problem and provided a solution that I was very satisfied with.

Very good staff. Very positive, polite and good at their job. Thanks

Rang up to register and spoke with a young man who was extremely knowledgeable and very polite, he was very good at his job, good experience overall.