I can not thank enough Liam who looked after me through our property sale. His work ethic is exceptional. Nothing was too much trouble for him. He has always replied to my emails straight away. He gui... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Appalling disrespect for the time, love, money and care that tenants invest in their homes. Seven years and counting of extreme damp and mould , worsened by shoddy and piecemeal ' repairs' .Their enti... Leggi di più
L'azienda ha risposto
Ronnie and Karen were an absolute pleasure. Ronnie led us through from the original offer phone call all the way up to the move in day and he's a really lovely gent, really friendly, easy to communica... Leggi di più
Fantastic experience getting my Grandma moved into a Yorkshire Housing Retirement Scheme. Katrina, Scheme Manager at Garden Court, has been an absolute star. Right from the first point of contact, she... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Yorkshire Housing is biggest housing association based solely in Yorkshire, we're Yorkshire through and through. We own and manage around 20,000 homes across the region. This includes older person’s accommodation and homes for low-cost rent (social and affordable homes).
Informazioni di contatto
The Place, 2 Central Place , LS10 1FB, Leeds, Regno Unito
- 0345 366 4404
- customerservices@yorkshirehousing.co.uk
- www.yorkshirehousing.co.uk
4,5
Eccellente
550 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Risposta di Yorkshire Housing
Hi Catherine, thank you for your 5 star review. We're glad you had a great experience with us! Shuang
Lorna spolverato
Lorna spolverato, thank you so much for your quick and speedy and understanding of our situation, dealt with care and professionalism. Thanks again.
11 marzo 2026
Non scritta su invito
Risposta di Yorkshire Housing
Hi Elizabeth, thank you for your 5 star review. We're so glad Lorna was able to help! Shuang
Having held over £900 of my money…
Having held over £900 of my money stating I have to be a month in credit with my rent ( not mentioned on my tenancy agreement) I have had to issue court summons to receive my funds back. I have been passed from pllar to post over the last couple of months and I would definitely not recommend them to anyone. I have been a resident since 2007 but the just seem to think they can shit on us and thus time they have shit on the wrong one !!
9 marzo 2026
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Risposta di Yorkshire Housing
Hi Rocky, we're really sorry to hear your experience, and we want to get this sorted for you. We can see that our team spoke with you yesterday to try and help resolve the matter, but the call was disconnected. Our team has since emailed you and asked for a bit more information so we can get this sorted as soon as possible for you. If you still feel that the issue hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it soon. Thanks, Shuang
Lorna Spolverato Was brilliant
Lorna Spolverato Was brilliant, very understanding and compassionate, professional too
9 marzo 2026
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Risposta di Yorkshire Housing
Hi Amanda, thank you so much for your lovely review. We're really pleased Lorna was able to help! Shuang
Lovley lady easy to speak to let's you…
Lovley lady easy to speak to let's you talk and she answered any questions we had
4 marzo 2026
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Risposta di Yorkshire Housing
Hi Ema, thank you for your lovely review. We're glad you had a great experience with us! Shuang
Philippa was incredibly helpful today…
Philippa was incredibly helpful today while assisting me with an ongoing issue that is still being resolved. She took the time to contact all the relevant people and was very patient and supportive throughout. Her help was very much appreciated.
6 marzo 2026
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Risposta di Yorkshire Housing
Hi Mandy, thank you for the 5 star review. We're really pleased to hear Philippa help you with such patience and being so supportive. She'll be very happy to see your lovely feedback! Shuang
5*++ for Lauren!!
I was dealt with an absolutely unbelievable woman called Lauren Middleton. She is a credit to your association and the way she dealt with me was astonishing. The efficiency, communication and all round support I’ve been given by her in such a short space of time is immense, thankyou so much for your support she’s been wonderful!! Xx
6 marzo 2026
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Risposta di Yorkshire Housing
Hi Leah, thank you so much for your lovely feedback. We're chuffed to hear Lauren was able to give you such great support! Shuang
Just wanted to thank Ellie Moxon
Just wanted to thank Ellie Moxon. She has been wonderful and very helpful. She explained everything to us thoroughly. Ellie has been a saviour for us. Thanks once again
6 marzo 2026
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Risposta di Yorkshire Housing
Hi Roman, thank you for taking the time to share your positive experience with us. We're so glad Ellie was able to help! Shuang
Had a lovely lady she was very polite
Had a lovely lady she was very polite
4 marzo 2026
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Risposta di Yorkshire Housing
Hi Alaina, thank you for the 5 star review. We're really glad you had a great experience with us! Shuang
I found Mia and staff helpful and…
I found Mia and staff helpful and patient guiding me through all the different paperwork and questions needed to forward my housing application with success I am looking forward to becoming a tenant
23 febbraio 2026
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Risposta di Yorkshire Housing
Hi Angie, thank you for your lovely feedback. We're so glad Mia and the team were able to help! Shuang
I’d like to say a big thank you to…
I’d like to say a big thank you to Joanne, the representative who helped me get my under-sink plumbing issues sorted. She was incredibly thorough, professional, and genuinely helpful throughout the whole process, making what could have been a stressful situation feel much more manageable.
I’d also like to give a huge thanks to the plumber from Bradford who came out to fix the problem. He truly went above and beyond to make sure everything was resolved properly in my home. His hard work and dedication did not go unnoticed.
Excellent service from start to finish — much appreciated!
13 febbraio 2026
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Risposta di Yorkshire Housing
Hi Caroline, thank you for taking the time to share your positive experience with us. We’re so glad Joanne and our plumber were able to get everything sorted for you! Shuang
Can’t even pay rent on the official…
Can’t even pay rent on the official website.keeps crashing. Can’t set up a direct debit without giving info to a questionable person. Yet I’m sure I’ll be the bad guy the one in the wrong.
27 febbraio 2026
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Risposta di Yorkshire Housing
Hi Pete, we'd really like to speak to you about your experience so we can look into the payment issue you've raised. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
I spoke with a lovely lady called Ellie…
I spoke with a lovely lady called Ellie Moxon. She was so helpful in every way possible!
26 febbraio 2026
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Risposta di Yorkshire Housing
Hi, thank you for your 5 star review. We're really glad Ellie was so helpful and made your experience so positive! Shuang
Risposta di Yorkshire Housing
Hi Suzanne, thank you for your 5 star review. We're very pleased to hear you received great customer service from us! Shuang
I spoke with Ellie and she was so nice…
I spoke with Ellie and she was so nice and helpful, a credit to her team.
26 febbraio 2026
Non scritta su invito
Risposta di Yorkshire Housing
Hi Leah, thank you for your lovely feedback. We're so glad Ellie was able to help! Shuang
We have been really impressed with…
We have been really impressed with Yorkshire housing especially Vicky bennison she's has been exceptional in her roll
26 febbraio 2026
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Risposta di Yorkshire Housing
Hi Alan, thank you for your 5 star review. It's great to hear Vicky has been exceptional in supporting you! Shuang
Yorkshire housing
Yorkshire housing
Ellie Moxon you have been first class and amazing ,
Excellent communication and compassion .
I cannot thank you enough for your help and over all
Have made my experience first class …
26 febbraio 2026
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Risposta di Yorkshire Housing
Hi Sarah, thank you for taking the time to share your positive experience with us. We're so pleased Ellie was able to support you with such compassion and provided the help you needed! Shuang
Risposta di Yorkshire Housing
Hi Rosey, thank you for your 5 start review. We're really pleased that you've had a such positive experience with us! Thanks, Shuang
Advertised as a charitable housing…
Advertised as a charitable housing association. However, the quality of emails are borderline rude and not very empathetic. I believe the organisation is misleading.
25 febbraio 2026
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Risposta di Yorkshire Housing
Hi, we’d really like to speak with you about your experience so we can look into the issues you’ve raised around email communications. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang
Customer service is excellent big shout…
Customer service is excellent big shout to Abid Hussain. Who made my experience very pleasant he understood my frustration and made every efforts to help me with issues i was facing . Very knowledgeable person Courteous and polite
24 febbraio 2026
Non scritta su invito
Risposta di Yorkshire Housing
Hi Kam, thank you for your 5 star review. We're so pleased Abid was able to help! Shuang
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