Xlcourier Recensioni 

Anker’s choice of UK Courier (XLC Courier) is terrible. And Anker support not helpful either, I just purchase £1,700 battery kit from Anker, placed the order and expected to be able to request a delivery day and time – nope! On Wednesday (23rd/Sept) AM I get a TXT message from XLC Courier saying my battery is out for delivery would I be in, I replied no and could it be rescheduled for Friday (25th), answer was “that is nothing I can help you with”… less than helpful. Contacted Anker support and all they said to contact the Courier. The courier web site had nowhere to rearrange the delivery, so today I have called them twice (left a VM, twice, never called back) and so emailed. I finally got an email saying they will be delivering Monday and would I be in, well I’m not in Monday either! So emailed backed and said could they reschedule for Tuesday. Then I get a message “Dear Customer, Rescheduling will take 3-4 working days. Best Regards, Customer Service XL Courier Limited”

This is an utter joke, there is no way to arrange a time for very expensive piece of kit to be delivered when I’m in. Utterly ridiculous !!!

So far Anker NOT Impressed

Ignore the good reviews and take note of the negative ones.
I wont repeat the same story as the negative ones but I very much had the same experience.
they were responsive via WhatsApp, but I dare say if it was not for my due diligence communicating with original supplier and XLC them selves I would have probably waited much longer than I did.

I dare say that this is a company that accept jobs from suppliers then await on delivering parcels until enough builds up in an area to make it worth while for them to be in that area with no consideration to the customer

Der Fahrer war unfreundlich unverschämt er wollte Geld 30€ dann hätte er das Fahrrad direkt in die Garage gestellt. Meine Frau sagte er solle doch in den Hof fahren um das Fahrrad direkt abzuladen das machte er nicht.
So musste meine Frau den schweren Karton alleine in die Garage stellen. Ca. 20 Meter das ist kein Service bei einem Mann hätte ich das noch verstanden.

This company has to be the worst delivery service out there.
I have been waiting for a parcel for one week and I have tried speaking to someone through chat. No answer at all. Tried phoning multiple times no answer.
The customer service is definitely the worst and would never ever recommend this company. Considering it's only been going since 2020 the service is crap, so is customer service because there isn't any.

I would like to know how a company with such bad rep can carry on being trusted.

Parcel due for delivery on Thursday but was brought a day early so I wasn’t expecting it.

Courier assumed I was in and left parcel on the front doorstep. Cameras showed delivery took less than 2 minutes. Luckily I had only nipped out but parcel could have feasibly been in full view of the street overnight!

Text message asking for feedback takes you to a 404 Error, so the company clearly don’t want customer feedback. Based on reviews here it falls on deaf ears anyway.

Very poor service!

No delivery date was provided. Instead, I received an email at 22:00 saying the item was “out for delivery,” and it arrived at 06:30am — yes, 06:30am. It woke the entire house. My wife had to bring in a 50kg battery, and the delivery driver actually laughed when she questioned the time.

I raised a complaint about their delivery practices. They claimed they would “review it,” but I highly doubt anything will change. Providing an expected delivery date and a reasonable delivery window is basic, standard practice. Delivering a heavy, expensive product at 06:30am without warning is unacceptable and frankly embarrassing for a courier service.

This is the worst company I’ve ever dealt with, they are lying about attempting a delivery when they haven’t attempted and customer service is extremely poor. Avoid at any cost

Extrembly rubbis customer service they never replay you back your money will hold for a month but they will never pick your phone

Terrible company. Claimed couldn’t deliver despite me working at the front of the house all day with 3 cctv cameras. So they don’t show up and send a message saying make sure you are in but provide no advice on when they will deliver. No response to emails, do not answer the phone, their chat-bot says you’ll get an email response but you get nothing. They were the selected courier by a previous supplier where I ended up cancelling the order - over the course of a whole week of no advice I was then going away on business and couldn’t stay around on the forlorn hope that they might turn up out the blue.

Ernsthaft jetzt?
Das zweite Mal nicht zugestellt?
Beim ersten Versuch war es 22.15Uhr und ich war definitiv Zuhause, auf unserer Cam war weit und breit niemand zu sehen.
Jetzt, FÜNF Tage später, sollte es zugestellt werden . Es ist 21.39Uhr. Ich bin gespannt…

Ich habe noch nie einen so unprofessionellen Lieferdienst erlebt. Der Zusteller hat sich geweigert, mein Paket (Paket 2/2 eines Schranks) bis an die Wohnungstür zu bringen, mit der Begründung, es sei zu schwer.
​Als ob das nicht schon dreist genug wäre, verlangte er allen Ernstes Extra-Geld von mir, um das Paket hochzutragen! Als ich mich weigerte, extra zu zahlen, hat er das Paket einfach wieder mitgenommen.
​Das gipfelt noch darin, dass der Fahrer im Sendungsverlauf dreist "Annahme verweigert" eingetragen hat, um sein eigenes Fehlverhalten zu vertuschen.
​ Absolut inakzeptabel und nicht zu empfehlen!

This operation is garbage. Said they'd tried to deliver an item, but I wasn't in. Video showed no attempted delivery, three people in the house and a dog. Asked for an explanation; was referred to ask the sender. No attempt to redeliver, no card through the door (but they never came, so that's not a surprise). From the other comments on TP about this company, it appears to be a scam where companies use them once and never again. I'd contact the sender, but since XL Courier doesn't provide that information, that might be quite difficult.

So, it seems you either have a great or a terrible experience with XL. Unfortunately mine is the second of these. We had ordered a bed which came in four packages, three arrived in a very timely manner from another courier company (well done DHL) but the fourth package was due to be delivered Monday by XL. It did not arrive and we received a message saying that they had incomplete address details. They had the same information as the other courier and my phone number so I do not really understand that. They asked for a location pin which I sent within 6 minutes of their request as well as some other location information. I followed up with their customer services team via what’s app this morning explaining that the package was urgent and the reason why. I would say that the general reaction was ‘bothered’. Bearing in mind that today is three days after the due delivery date the following is an extract from my WhatsApp chat.
“ Please Note: Rescheduling will take 2-3 working days when parcel delivery failed.”
“ yeah when we will reschedule , we will inform you here day before. thanks”
“ It is impossible to redeliver to today or tomorrow
Please Note: Rescheduling will take 2-3 working days.”
“ We don't know yet. The package is still on its way back. Don't worry, we will notify you here the day before delivery.”
“ We sincerely apologize for the delay with your order. but we have no option right now.“
Pretty poor eh?
We now need to make alternative arrangements for a bed for my three your old grandson. I will update as the saga unfolds, I will also be contacting the supplier suggesting they hand their business to a more reliable courier, that should be pretty easy to find.

An update.
So after waiting a week this unbelievably terrible courier company tried to deliver our bed to the wrong address again. This is after I had sent them a google pin of our address, written instructions on how to find us and a what3words location. Just terrible. We now need to source a bed quickly so family have somewhere to sleep later this week. They are just terrible. Never use them, they deserve to go under.

Company moves like a complete scam. Lies about attempting delivery. Customer service is non existent. No communication. Your a delivery company that doesn’t deliver make that make sense ? I honestly wouldn’t be this enraged if someone could communicate and rectify my issue but looking at your reviews it seems like a pattern.

I bought a bed for my son nearly a month ago. He is still sleeping on a mattress. They have lied repeatedly about attempted delivery and then stated they could not find the address. A total scam for extortionate delivery costs. I have no bed and no refund from another scam of a third party sales. DO NOT TRUST!

I had a great experience with this company. I was a little worried when I seen the reviews but they keep in contact via the WhatsApp number and rang me when arrived at my property. The delivery driver was friendly, polite and I have no problem with my experience at all. 5 stars & an extra for the happy delivery driver

Would rate lower if I could. Paid £49.99 for delivery Wednesday/Thursday and when I tracked Thursday it said delivery had failed. No attempt to contact me or reason for failure given. I contacted them on WhatsApp and they said the driver couldn’t find address?! Never had this problem before with deliveries. I then had to message back and forth for a long time with pinned locations and they kept sending me google images of other properties. They now say they can’t deliver until late next week! Unacceptable. NEVER USE!

This company lied about attempted delivery. When I questioned it, they sent me a photo of my front door telling me the driver came but it was a failed attempt. This was a photo from Google maps...it was obvious because I'd had a new drive a year ago. My ring doorbell also didn't register anybody attempting all day.

I've just received my parcel so thought I'd write a review as XLC seem to have a lot of negative reviews. I was really worried when I saw that Engwe has used XLC to deliver my parcel, and after reading the reviews I wasn't expecting it to arrive on date specified, but I was wrong. The driver was careful unloading the box, and put it in my porch for me. I haven't checked the item thoroughly yet but the box is undamaged and I am very happy with the service. Just sharing my experience on this occasion.

***UPDATE: Increased from 1 to 2 stars as the customer service did reply to my Whatsapp message (I suggest asking for acknowledgement of messages) and they sent me a photo of my house saying I was not in. Turns out they had a photo of number 26, I'm number 29 opposite, so wrong house. Will edit if I get a delivery later this week, but not great that the drivers cannot determine house numbers. This should be mandatory for this kind of work or measures in place to support this. ***
I rearranged my work day to be in for my delivery. Around 4pm I checked the tracking and apparently there had been an attempt at 12:11pm - this was not the case from my perspective. I checked my phone (on Do Not Disturb due to work) and there was a missed call at 12:10. I rang this number back and the delivery driver was not helpful at all in answering my questions. Terrible customer service - they should be ashamed to charge people for this!