We ordered a master touch weber charcoal bbq on Wednesday evening, it arrived Friday. We started putting it together on Saturday and noticed a fault. We emailed that morning and had a reply straight... Leggi di più
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Fantastic customer service - I ordered a Weber Summit Kamado (which is also awesome!) on a next day delivery service. The courier proved, as often is the case, to be a weak link and the BBQ didn't a... Leggi di più
L'azienda ha risposto
Absolutely first class company with excellent service. My goods arrived quickly in perfect order. I had a query on one minor issue and it was resolved immediately. I would highly recommend this co... Leggi di più
I would like to personally highlight Niall's exemplary customer service with the delivery of my first proper BBQ. Due to issues with the courier (which wasn't WOWBBQ's fault), they arranged for a new... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Welcome to the WoW BBQ! According to Trustpilot, we are the Highest Ranked Weber Retailer in the UK selling the entire range of this year's Weber BBQs and accessories including the Original Kettle Premium, Mastertouch, Spirit, Genesis, Summit, Smokey Mountain, Smokey Joe and the entire Q Series. At WOWBBQ.co.uk we only stock genuine Weber Barbecues so the choice is easy! WOWBBQ.co.uk is an official Weber World Store and our team of highly trained and practiced weber experts are on call to answer any and all of your product questions. We can give you the best advice for all your Weber BBQ needs. Which Weber BBQ to buy, how to assemble and more importantly how to to make the most out of it when it comes to cooking! We are multiple winners of the Garden Centre Association Best Outdoor Living Retailer and Best Customer Service Retailer in the entire UK!
Informazioni di contatto
London, Regno Unito
- 0208 829 8849
- trustpilot@wowbbq.co.uk
- www.wowbbq.co.uk
Ha risposto al 40% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Not the cheapest
Not the cheapest, despite the website claims that they would beat any in stock price. Did not want to sell to me once highlighted numerous better deals, so I have spent my money elsewhere.

Risposta di WOWBBQ.co.uk
Really impressed with these guys
Really impressed with these guys! I called them a few times before I ordered to enquire about some BBQs, they were very responsive and super helpful. I ordered the BBQ in the afternoon and it arrived next day in the morning! It was super fast, loved it. Totally recommend these guys
Great service
Ordered BBQ on 14th Feb and was delivered on time arranged on 16th. Great service and will use in the future.
Thanks
Great service
Amazing. Ordered a new bbq on Wednesday and it arrives on Thursday. A great price too. Highly recommended.
Outstanding customer service
Outstanding customer service - even through COVID-19 and lockdowns.
Had a small issue with a slightly damaged lid on my BBQ. The guys followed up with Weber and arranged a replacement lid.
Cannot rate these guys highly enough. If only they had a shop in Ireland..
A+ service and stock levels.
Excellent customer service
Excellent customer service! Cannot say enough good things about these people. They also have a brilliant, easy to use website and, without doubt, the best most comprehensive Weber product and accessory line up in the whole of the UK. And the best prices! They deserve their success.
Excellent customer service
Excellent customer service. Mine new Weber BBQ came with a slightly bent piece of metal so I couldn't attach one of the legs. I contacted Customer Service at WOWBBQ, prompt response, had my new replacement bowl delivered a couple of days later. Highly recommended! 5 stars!!
5* customer service
5* customer service. Couldn't ask for more from them
Excellent very speedy service
Excellent service throughout. My email queries regarding the product were answered quickly and efficiently. I ordered the BBQ on a Tuesday and it was delivered on the Thursday. How is that for service!!!
Highly recommended.
Excellent from start to finish
Excellent prices, excellent speed and quality of delivery and excellent and prompt customer service.
A company that's a pleasure to do business with.
Excellent service from start to finish
Excellent service from start to finish. Great communication from a single point of contact (Patrick was very helpful) and ordering process was fast and efficient. Best price for the Weber I was after also, so 5 Stars all round. Do not hesitate to use!
First class.
Ordered Monday arrived Wednesday. When I ordered it (Very early on Monday morning) the price displayed was £295. Patrick retrospectively applied a discount and bundled my two orders together. BBQ now ready for the weekend, thanks to the superb service of Patrick. No hesitation in recommending this company.
Absolutely amazing service
Absolutely amazing service ! Ordered on Saturday and was told on Monday that the price of the BBQ had been dropped and as not to miss out they refunded my account with the difference, amazing!! Item delivery early Tuesday. If only all online shopping was as good.
Fast delivery and excellent service
WOW BBQ Expert advice appreciated
A very helpful team who helped me choose my very first Gas BBQ and accessories, the choice and suggestions of what I needed were spoton and I have enjoyed cooking food on my Weber Spirit E-310 GBS since.
Full satisfaction
Excellent communication. Very fast delivery. Good prices. Best quality. Full satisfaction.
Appalling customer service
I found a few Weber BBQ's on their website and wanted to ask a few questions before I placed my order as advised on their website below.
"Should there be any issues or you need any advice on your purchase then call us - we are here to help"
I sent them an email could someone give me a quick call before I placed my order of £400 to £500 and I had a reply back saying no telephone calls emails only.
I told them in that case I will make the purchase with another company. I then had an email reply from Patrick saying fair enough. I wonder if they are as helpful as this in the winter.
Non existent customer services
Ordered 5 products from the company, but only 4 were sent. I have so far e-mailed (their preferred communication method) their customer services team 5 times and not had a response.
Fantastic Service.
Fantastic, speed, efficiency, packing, quality AND Price.
Excellent company
Excellent company, great communication. Would highly recommend.The BBQ that we ordered was out of stock as soon as it became available received email asking when we would like it delivered, said ASAP obviously dependent on work load, received another email saying it had been dispatched. Received next day. Delivery driver also very helpful and polite.
I would say the company are WOW.
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