Woot Recensioni 

Purchased a sound bar from them. Great packaging and quality at 75% OFF. No issues with transaction or packing.

4 stars instead of 5 as their parent company (amazon) has much better contact options.

It may be associated with amazon but that is all. Tracking number doesn’t work, no phone assistance and sending an email to no one is not helpful. It feels like i dropped my money down the toilet. I’ve been waiting half a month for my order. The receive date is past due 2 days, the tracking number is apparently fake. I doubt these Christmas gifts will arrive. Thanks woot for a negative experience.

I’ve been a loyal Woot customer since 2008, buying everything from T‑shirts to electronics without issue. Unfortunately, my experience changed when I purchased digital goods. In 2023 and 2024, I spent about $200 on Xbox Game Pass codes. I redeemed some right away and saved others, as I usually do. When I tried to use the saved codes later, more than 60% had already been cracked, re‑sold, or used.

This is unacceptable. Digital codes should never “expire” or be re‑sold once purchased. Woot’s 30‑day return policy makes no sense for digital goods, since problems often surface months later when you actually try to redeem them.

After years of trust, this experience has made me very cautious about buying digital products from Woot. I’ll continue to be careful moving forward.

I've made 72 orders with them since 2009 and never had a problem. I know that bad things can happen with any vendor, but look at them as well-run as anything out there.

Scam Company. Very sketchy and promises very cheap prices but you need to provide Amazon login. It's a phishing SCAM! DO NOT LOG IN! You can kiss your Amazon account goodbye since they will steal everything they can and lock you out.

Bought a portable a/c from this collection of crooks a few years ago. Worked great for about a week, then became intermittent and failed completely shortly thereafter. Messaged woot in an attempt to get a replacement or refund. They responded to my first email in a way that lead me to believe that they would honor their return policy then just ignored me. Totally dishonest company that you should avoid completely.

Very disappointed!

I ordered black shoes, got beige. Still haven't gotten it resolved and I have sent 4 emails. I did get a response with them asking for my order number despite using the "help" on the order itself.

I ordered 2 Lego Christmas Table Decorations - I received a 11x14 Solid Wood Picture frame and White Weather Stripping.

I'm not sure how they could be this incompetent. Seriously need other people packaging the orders.

very very very bad experience, they sent a defective product that required a lot of time for installation and at the last step we test the product according to the manual, it turns out that it does not work at all. Woot expect us to disassemble the product for refund otherwise they just give out $25 refund for a useless product???? THINK BEFORE YOU BUY!!!!

They refuse to refund! Even though I sent it back. I have receipts! Even when I bought it, it was missing parts & was completely useless! This was from August 2025 when I ordered it until I gave up from their undeliverable email October 2025!!!
DON'T give them money! Cause that's all it is!

I ordered a phone through Woot assuming their customer service and guarantees matched Amazon. That was a mistake. Woot shipped my order using USPS. What i received was a box without a phone. They refused to refund, replace, or stand by their responsibility

Stay away from this company! I thought that since they were part of Amazon, I could trust them. I ordered a robo/vac combo from there and it came nasty with hair in the rollers and not clean. Item also did not work. After emailing customer service about this, Woot contacted me and sent a replacement. This one last about 30 minutes and died on me. Guess I will report back to the credit card company so I can get my money back

Beyond terrible. Ordered a black thermostat they sent a white one. In addition to being the wrong color, was completely scratched up and chipped. I wrote to them and didn't hear back, but they sent a replacement - another white one, in equally terrible condition. Still waiting on a refund, and you can't speak to anyone in customer support. Will never use this site again.

If you order an item, and there is a problem, such as it doesn’t work when you plug it in you basically have difficulty in getting it resolved
You can only contact them by email and hopefully they will get back to you. You taking a chance with woot (it is a AMAZON company but AMAZON treats woot totally different).
I purchased a wall charger for my phones, a dual pack and one didn’t work. It was an Amazon basics and I called amazon and they said you have to talk to Woot .They gave me a telephone number. It didn’t work.
I would avoid in the future

Bought 2 TVs. Saw the association with Amazon. Felt ok to make a purchase. There is no customer service avenue!!!!!!!!!!!!!!!!! If you respond to any email correspondence, you get a "no reply" response. There is no customer service phone number. If you call Amazon, who by the way has WOOT as part of it's website, the Amazon people act like they don't want to touch it with a 10 ft pole. I am starting to feel scammed by Amazon, the owner of WOOT. DO NOT PURCHASE FROM THEM!!! Amazon dropped the ball and its customers are paying the price. In my case, over $2500.

Absolutely terrible customer service. They do NOT stand by their products, are impossible to contact and have no return policy as described. Avoid this company like the plague. Crazy bad.

I bought 4 products, 2 bottles of cologne, 2 clothes. Both clothes were junk, with Adidas labels. Both bottles of cologne were junk, had to send back. Still waiting for my money back. They received their packages(i checked w ups) but haven't returned my money, cannot call customer service, doesn't exist, and been waiting for email back for a week. DO NOT BUY FROM THEM, there are closer prices and u don't gotta deal with this nonsense. Amazon should be embarrassed, it's all u hear from woot is horror stories.

Another Amazon Prime member that makes the occasional purchase on Woot. I recently purchased a discounted Pool Vacuum but the item delivered was used, missing parts and defective. I immediately contacted Woot who sent me a return label but 10 days after I returned the item to UPS no refund and no response to my emails. They are part of Amazon and need to follow the Amazon return process.

Bought an Apple Watch Series 8, refurbished. Will not charge or turn on. Used every reliable trouble shoot feature possible. Beware, they only have return by pick up from your residence. I am not home during UPS hours due to work. Can't get anyone to answer my "chat" messages either. Pretty disgusted.