Woot Recensioni 

I would not recommend purchasing from Woot based on my experience.

On July 9, I ordered a set of golf clubs and paid extra for 2-day shipping. I received tracking information stating the clubs would be delivered on Sunday, July 13. The tracking was later updated to show a delay but still indicated delivery by 10:00 p.m. on July 13. The package never arrived.

I sent two emails to customer service and received no response. I then called customer service and was immediately refunded the shipping charge. I was assured my order would be delivered on Tuesday, July 14, but it still did not arrive.

On July 15, I called customer service again and was disconnected three times before finally reaching a representative. This time I was told they could not process a refund because the issue had to be sent to their “concerns department,” and I was told it could take up to four hours to receive a response.

For a company owned by Amazon, I expected a much higher level of customer service and order fulfillment. Instead, I experienced poor communication, missed delivery commitments, difficulty reaching customer service, and no immediate resolution to the problem.

The most frustrating part was not just the delayed shipment—it was the repeated broken promises and the lack of accountability. Based on my experience, I cannot recommend Woot and would encourage potential buyers to be aware that if something goes wrong with an order, resolving the issue may be difficult.

I brought Birkenstock sandals when they were on sale for 89 dollars on June 18th. The item has never arrived so far. When I checked on the website it said preparing for shipment and it’s been a month it is in that status. I created a support ticket on the order status, and they got back with a tracking number but then I track on UPS it says the label was created on June 28th but never picked up. The support is so poor with Woot they don’t respond to my responses and let me hang. I can’t believe a company owned by Amazon can be this bad. This is totally cheating and taking my money and never shipping the item and not responding to my support ticket. There is no number to call them and you must deal with the support email which they don’t respond to in days. horrible experience and never buying in Woot anymore.

I cancelled my subscription to a Woot product, yet I continued to receive the product, and be charged for it. The first time it happened I just accepted it and contacted Woot again and cancelled it again. Yet, it was just delivered to me again! I am leaving the box on my porch. It makes me angry that I am expected to jump through hoops to correct this situation when it is one of their making! It is close to triple digits in temperature here in FL and I cannot be out in this heat secondary to a medical condition. They keep taking my money! Don’t get involved with them, they are a black pit!

Item listed as new. Clearly was not. Arrived in original product box that had been previously opened and barely taped shut. Item and accessories were randomly thrown in the box. No packaging material or anything. Item, battery and charger had scuff marks. Battery and charger were defective and didn't work. The battery would not charge. Emailed woot and after a day decided to call them about this. The wait time was long and the rep barely spoke English. He was hard to hear plus I had to try and understand him as well. I opted for a refund as I couldn't understand what he was saying about keeping the item and getting a discount of some sort. Told me exchange wasn't possible as the item was sold out which it wasn't. I re-ordered another item and am awaiting my refund of the defective one. I can handle used like new or new open box item and such, then I can make an informed purchase and know what to expect, but they lie and deceive people by saying new when it's not. Hopefully the replacement is better

The product was listed and sold as brand new on woot website. However, the manufacturer later stated that the unit is not eligible for warranty support and suggested it may not be new.

I reached out to Woot for clarification, but I did not receive a response or any resolution.

WORST CUSTOMER SERVICE EVER. You guys are like the spirit airlines of online shopping. Terrible website experience and even worse customer service experience. I have been waiting over two weeks for someone to pick up my return and no one even answers my emails. I can’t believe you are affiliated with Amazon. It’s like the AP/Swatch collab.

I ordered from them for the first time. After a week, they canceled my order without an explanation. The item I ordered is still available on their website, but at a higher price.

Bought item for $75 ,they gave me back $37, this place is a rip off.

This company is terrible, total lies and scams.
When you email support they respond if and when they feel like it.

DO NOT FALL FOR WOOT SCAMS.

I foolishly assumed that Amazon's association with Woot would make it a reasonable place to consider making purchases from. My first purchase of a "factory refurbished" item yielded something that appeared like it was pulled from a trash bin. I thought I'd give them another chance, and bought a brand new Dyson V15. It never arrived, and tracking showed that UPS received an undeliverable, open, empty box which UPS discarded and set up a claim with the sender. You would think Woot would inform me, they did not. I initiated a claim, which is still unresolved. Instead of refunding me, which they indicated they would eventually do, they are spending all their time with UPS and ignoring the fact that I am out my purchase fee and the product. So, I have to pay the credit card bill or open a dispute. I opened a dispute which should resolve itself within 90 days. I will never buy anything from Woot again.

Bought a computer and received parts that are far weaker than advertised. Contacted the manufacturer, MSI, and they ran my serial number, confirming MSI were the ones that placed the weaker parts in my PC and they don't care. Woot tried to give me a partial refund but placed it on the wrong item, one that hasn't even shipped yet. I called to have them put the partial refund on the correct item and got told "just leave it as is and hope nothing is wrong with the new item." WELL, that got my order cancelled after spending two weeks thinking my order would be fine. They sell computers with low grade parts replacing the advertised higher grade ones - it is a complete scam. Also, to everyone saying you can't contact them by phone, YES, you can, you just aren't looking hard enough. Doesn't change the fact my experience has been terrible.

Awful in running website technically. Staff do not check what they sell for specs - they mainly ship or arrange drop shipping. In some instances different specs from ads. In rare but too often instances beyond recommended sell by date. Some software install codes problematic In very rare instances sketchy hardware source suppliers not adequately checked. Shocking it is part of Amazon.

Whatever you do, do not buy a major electronic from Woot. Bought an expensive tv, and four months later, it is a giant black box hanging on my wall. Woot refuses to help because it is past 90 days and the manufacturer is giving me the run around on the one year warranty. It is looking more and more like I’m just out $1000. Plan to file a federal consumer complaint, but don’t want others to experience this headache.

Total scam. They take your money after you order your item then at the last minute, delivery day, switch it to something completely different and say sorry about that, hopefully the completely different item we sent will work for you. Completely different experience than the positive experiences I have with it's parent company Amazon. Beware.

Worst customer service ever. Items often have no tracking, sometimes they don't show up at all. Good luck reaching someone. Also, their coupons codes never seem to work.

Awful joke of a company. Denied my order bc I was shipping to a different address then what's on my credit card. I should be able to send things wherever I like, especially FURNITURE that I don't feel like hauling to my kids house an hour away. Now everything I tried to order is sold out. I know who not to try to do business with again.

Order was marked “Package Lost” by the carrier. I contacted Woot support twice with no response and had to dispute the charge with my bank to get a refund. Very frustrating experience for a simple $9 order. I expected better communication from Woot. I've waited almost a month for this item with no updates from woot.

I have been buying stuff from them for so many years it's not funny never had any issues I had two broken TVs they took care of them almost instantly no issues with customer service at all I love the place and I'm happy it exists.

Extremely disappointed in Woot. I have used them for years, and in the past have had no issues returning damaged goods. I purchased a device with a long warranty. It broke, and I contacted the manufacturer. They said (and I quote), "Woot is not authorized to sell New Devices". Contacted woot as their product page explicitly calls out this LONG warranty, and they are saying it's a manufacturer problem. What the heck is going on with woot customer service? It's abysmal now - at least in this case.

will not be purchasing from Woot again.
I placed an order for a monitor on November 25. After weeks without any shipping update, I contacted customer service to ask how much longer it would take. The item was finally shipped on December 16. However, for no clear or valid reason, my order was canceled on December 18—the day before the monitor was scheduled to be delivered.
This experience has been extremely disappointing. The delay, lack of communication, and last-minute cancellation demonstrate very poor customer service. Despite Woot operating under the Amazon brand, there appears to be no effective way to escalate or file a meaningful complaint through Amazon directly, other than contacting Amazon Pay.
Using Amazon’s name gives the impression of reliability and accountability, yet this experience reflects poorly on that brand. Canceling an order after it has already shipped is unacceptable, and the overall handling of this purchase has made me lose confidence in Woot as a company.