First time using the website to order materials for a busy Oral Surgery clinic. So far, the process has been very easy. Having looked into some of the other products they sell, I will be ordering from... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This is my second order from this company. Excellent service, super quick delivery. Thank you
L'azienda ha risposto
I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Leggi di più
L'azienda ha risposto
Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di forniture mediche
- Fornitore di attrezzature per diabetici
- Attrezzature e forniture ospedaliere
- Fornitore di apparecchiature mediche
- Grossista di prodotti farmaceutici
Informazioni su Williams Medical
Scritti dall'azienda
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Informazioni di contatto
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Regno Unito
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,6
Eccellente
2K recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Helpful
Helpful, had to add to order and it was late afternoon and was still delivered with the other items done earlier that day
14 novembre 2024
Risposta di Williams Medical
Good morning,
Thank you for completing our trust pilot review with your lovely comments, we are so pleased that you are satisfied with the service we provided.
Kind regards
Cherie Coles
Customer Care Manager
very nice staff on the phone always…
very nice staff on the phone always helpful quick delivery
7 novembre 2024
Risposta di Williams Medical
Hi,
Thank you for your lovely comments and scoring on our Trust pilot review site. Customer feedback is so important to us as it helps us monitor, plan and assess our overall performance, I'll ensure your comments are fed back to all.
Kind regards
Cherie Coles
Customer Care Manager
Amazing company thank you for the great…
Amazing company thank you for the great customer care!
12 novembre 2024
Risposta di Williams Medical
Good afternoon,
Thank you so much for your kind comments, It's fantastic to hear we have exceeded your expectations. If we can be of any further assistance, please do not hesitate to contact us, we are always happy to help.
Kind regards
Cherie Coles
Customer Care Manager
Quick and efficient
11 novembre 2024
Risposta di Williams Medical
Good morning Jane,
Thank you so much for completing our Trust Pilot survey, it's great to hear that our service warranted a 5* review, we look forward to doing business with you in near future.
Kind regards
Cherie Coles
Customer Care Manager
Very helpful at all times
6 novembre 2024
Risposta di Williams Medical
Good morning Maryam,
Thank you very much for completing and commenting on our Trust Pilot survey. It's fantastic to hear that you're happy with the helpfulness of our staff her at Williams medical. Please don't hesitate to contact us for assistance in the future, we are always happy to help with any enquiries you may have.
Kind regards
Cherie Coles
Customer Care Manager
Risposta di Williams Medical
Hi Elaine,
Thank you for completing our Trust Pilot review survey, it's great to hear that you are extremely satisfied with our overall service. We look forward to doing business with you in the future.
Kind regards
Cherie Coles
Customer Care Manager
Quick and efficient service
29 ottobre 2024
Risposta di Williams Medical
Good Afternoon,
Thank you for taking the time to complete the T Pilot survey, your feedback is important to us. I'll ensure your feedback is shared with the business, we look forward to servicing in the future.
Kind regards
Cherie Coles
Customer Care Manager
Risposta di Williams Medical
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service to be quick and efficient from start to finish.
Kind regards
Cherie Coles
Customer Care Manager
excellent service
29 ottobre 2024
Risposta di Williams Medical
Hi Stuart,
Thank you for comments and our 5* trust pilot review, we always strive to deliver customer excellence here at Williams and so it's great to have such positive feedback. I'll ensure I feed it back to the staff here.
Kind regards
Cherie Coles
Customer Care Manager
Positive experience
First time ordering. Prompt delivery and competitive pricing. Will use again.
22 ottobre 2024
Risposta di Williams Medical
Hi Natasha,
Thank you for taking the time to provide a review.
We are glad that you were happy with your first time ordering experience and our competitive pricing. It's great that your order arrived so quickly. We look forward to doing business with you in future.
Thank you for ordering from Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
Williams gave us a competitive discount…
Williams gave us a competitive discount on a particular item we use so will be ordering again in the future
29 ottobre 2024
Risposta di Williams Medical
Hi,
Thank you so much for your lovely comments around our competitive pricing, If there's anything else we can assist you with, please don't hesitate to contact us.
Thank you for choosing Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
Risposta di Williams Medical
Good morning Joanne,
We're thrilled to hear that you've had consistently positive experiences with us, Your recommendation means a lot to us, and we're always here to support your needs. Looking forward to serving you again!
Kind regards
Cherie Coles
Customer Care Manager
This is one of the friendliest and most…
This is one of the friendliest and most helpful companies I have dealt with. After a hiccup with my first order where a slight wrong address was put on the package and a DHL driver chucked my order over a neighbours gate whilst they were on holiday and I wasn't able to retrieve it, the people in the customer care centre were really helpful trying to help me sort out a replacement. Yasmin in particular went above and beyond to try and sort things out for me, keeping in contact and updating me at every stage to make sure the coaguchek machine I ordered arrived before my hospital appointment, which it did. Thank you!
20 ottobre 2024
Non scritta su invito
Risposta di Williams Medical
HI Nicola,
Thank you so much for your fantastic feedback! We’re delighted to hear that you found our service to be helpful and caring. 😊
Thank you for acknowledging our lovely Yasmin who helped you with your order, it's wonderful to know that her communication kept you informed every step of the way! We look forward to serving you again in the future.
Kind regards
Cherie Coles
Customer Care Manager
Risposta di Williams Medical
Hi,
Thank you for your great feedback!
We’re thrilled to hear that you're very satisfied with our service. 😊 We look forward to serving you again in the future. If you need anything else or have any questions, we’re here to help.
Kind regards
Cherie Coles
Customer Care Manager
Ordered last Friday
Ordered last Friday, was told that the order will be with me maximum on Monday. They then did not send the order and I had to call them on Monday to see what was happening. At this point I was told I would need to send another signature and they would send out the order. After this I was told it would be sent out again. Then received an email saying payment needs to be made on Tuesday before it can go out so again I was given the wrong information. Now I have lost a loyal customer due to their incompetence. I don't mind having to send additional signatures or making payment up front this is all standard, its the misinformation given and false promises of deliveries by a certain day. There are many better companies providing supplies with much much better service such as MEDISUPPLIES, MEDICALSUPPLIES, PRIMARYCARESUPPLIES. Never had a problem with any of the above. I would not have left this review if I had actually been followed up on and they tried to do something for me but it felt like they do not even care.
23 ottobre 2024
Non scritta su invito
Risposta di Williams Medical
Hello Hassen,
Thank you for taking the time to provide a review.
I'm sorry that you feel your experience with Williams Medical Supplies was worthy of 1 Star. I'd personally like to take ownership of your complaint and investigate this fully.
In order for me to do so, I'll need at least one of the following please, so that I can track your order journey from start to end.
1. Your full name 2. Your account number or postcode. 3 Order number 4. Your email address.
Please could you email your information (Listed above), to me directly please, so that I can look into this immediately, my email address is Cherie.coles@wms.co.uk
We apologize for any inconvenience caused
Kind regards
Cherie Coles
Customer Care Manager
Prompt delivery
The website is straightforward and easy to use. Delivery prompt inside timescale promised.
14 ottobre 2024
Risposta di Williams Medical
Good morning,
Thank you for taking the time to provide a review.
We are glad that you were happy with our newly designed Website, and that your order arrived so quickly.
Thank you for ordering from Williams Medical Supplies
Kind regards
Cherie Coles
Customer Care Manager
very good no issues
15 ottobre 2024
Risposta di Williams Medical
Hi,
Thank you for your 4* start rating on our Trust pilot site, we really appreciate all feedback. I'll ensure your comments are fed back to the staff at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Quick and efficient
Everything concerning my order was processed efficiently and the goods were delivered promptly.
21 ottobre 2024
Risposta di Williams Medical
Good morning Julian,
Thank you for taking the time to complete our Trust Pilot survey, fed back like yours helps others assess our customer service standard as a whole and helps us plan and improve where any shortfall exists.
Kind regards
Cherie Coles
Customer Care Manager
Staff always friendly and helpful
Staff always friendly and helpful. Goods ordered delivered quickly
17 ottobre 2024
Risposta di Williams Medical
Good afternoon Denise,
Thank you for your lovely comments and 5* review, I'll ensure that i feed them back to both the sales floor and warehouse staff here at Williams.
Kind regards
Cherie Coles
Customer Care Manager
Risposta di Williams Medical
Good afternoon Elaine,
Thank you so much for taking the time to complete our survey and giving us a 5* rating. Your feedback is so important to us and it ensures that we continue to strive to deliver customer excellence.
Kind regards
Cherie Coles
Customer Care Manager
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