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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The website listed a UK registration address, and it gives the impression of responsible service. However, the payment procedure is misleading - there are no card payments available; only the optio... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered a 100 euro order in early January which was stalled due to newest Russian Post customs regulations and I was really scared it wouldn't come. I am in Croatia and even though Russian packages w... Leggi di più

Valutata 1 stelle su 5

Atrocious payment methods! Was really looking forward to place an order , but payment methods taking you to some suspicious third-party sites to pay in bitcoins. Really???!! Not pro efficient at all... Leggi di più

Valutata 5 stelle su 5

I placed an order on the 14th of February and received it (finally) 5 minutes ago. Everything is legit ,so happy that it has finally got here (Ireland). I can recommend their store 100%.

Dettagli dell'azienda


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

59 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

uk order

uk order, from dispatch to arrival was 11 days. Paired with cheapest shipping prices around from russia around 8gdp. great product prices also. only problem i see people having is only btc acceptance when it saves fees on both ends?

13 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Unrelible and misleading

The website listed a UK registration address, and it gives the impression of responsible service. However, the payment procedure is misleading - there are no card payments available; only the option to order by purchasing Bitcoins through a third party.
They have a small print "liability section", presenting themself as merely an agent. However, this task also failed successfully - ​​it turned out that one of the items of my order was "out of stock," which I only found out about after receiving a photo of the order ready for posting. There was no communication whatsoever. The money for the item has now been deposited into their system, and there is no way to withdraw it.
The parcel was in transit for seven weeks, and eventually, I received one item, an ointment, out of the 5 items I originally ordered. It cost me 60 euros.
The company didn't bother to answer my email.

25 marzo 2026
Non scritta su invito
Logo di Ru-Pills.com

Risposta di Ru-Pills.com

Thank you for your feedback.

Bitcoin payment is clearly indicated on the website before placing an order, and customers can review this information in advance. Our service also operates as an intermediary, which is stated in the liability section of the website.

Unfortunately, customs authorities may seize parts of shipments or individual items. These processes are entirely outside of our control. As far as we understand, part of your order was confiscated by customs, which is why the parcel was not delivered in full.

In general, if the ordered items are not prohibited or restricted in the destination country, there should normally be no issues with customs clearance.

Valutata 1 stelle su 5

Atrocious payment methods

Atrocious payment methods! Was really looking forward to place an order , but payment methods taking you to some suspicious third-party sites to pay in bitcoins. Really???!! Not pro efficient at all nor secure.

6 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Parcel received in the NL.

Parcel received in the NL.
Legit service, good CS, products good as expected with legit shelf life. Will order again. Super good prices also. Need to master crypto payment though but definitely worth it.

18 gennaio 2026
Valutata 1 stelle su 5

I ven t received anything

I ven t received anything

18 gennaio 2026
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Risposta di Ru-Pills.com

Your package was shipped on January 19th. It arrived in Italy on February 9th and is still there.
Please contact your local post office for more information.

Valutata 5 stelle su 5

Order to Croatia

I have orderd few things, my order arrived in time, no problems with customs since I live in Croatia. I am happy with my order! also needed some assistance with payment they have helped me!

27 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Items were well packaged

Items were well packaged. The expiration dates were over two years in the future. It was an excellent job. I am very happy with purchases. I would buy from again. Job well done. Thank you very kindly for your hard work and attention to detail.

25 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Avoid this company.

Avoid this company.

I will describe my case thoroughly. On the 29th of December 2025 I made an order.

On the 22nd of January 2026 order arrived at Irish custom. To my suprise the sender didn't add correct custom declaration for items I ordered therefore the package didn't clear the custom. Now since Ireland doesn't ship anything back to Ireland my parcel stuck at Irish custom.

After several emails rupills just stopped answering my emails to solve the issue. It was not my fault and they apparently not willing to take responsibility for their mistakes.

It is sad that they treat their loyal customers this way..

Tracking number LS004131531RU

P.S I will be glad to edit my review if rupills solve the issue.

Regards
Vadim

30 gennaio 2026
Non scritta su invito
Valutata 3 stelle su 5

I have only one question

I have only one question. Why I can't change the product after 14 days? Only two weeks and I can't change it. Even if I open. The product is good, that's true but in some days I will need another one and I hope you will see my comment and will return in back and send me the new one

23 gennaio 2026
Non scritta su invito
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Risposta di Ru-Pills.com

Hello,
Thank you for your feedback! We’re glad you’re satisfied with the product quality.
Regarding the exchange: pharmaceutical products cannot be returned or exchanged once they leave the pharmacy. This is established by law for safety and health protection reasons - medications are classified as non-returnable goods.
Important: You can request a product replacement only at the moment of receiving your order, before it leaves the pharmac.
This policy applies to all pharmacies and protects customers’ health by ensuring proper storage conditions and product integrity.
We appreciate your understanding and your business!
Best regards,
ru-pills.com Team

Valutata 5 stelle su 5

Brain enhancement order to Europe

Ordered a 100 euro order in early January which was stalled due to newest Russian Post customs regulations and I was really scared it wouldn't come. I am in Croatia and even though Russian packages would be probably scanned by customs it passed through. The package came in early February and it passed nicely :)
I am really happy with customer service and discussion over telegram. I made a new order immediately as well.

5 febbraio 2026
Non scritta su invito
Valutata 5 stelle su 5

Доставка во Францию

Доставка во Францию.
Серьёзный продавец. Персонал быстро помогает, если возникают какие либо вопросы.
Товар очень хорошо упакован. По номеру легко можно отследить доставку товара.
Рекомендую.

4 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

The package with the goods was sent but…

The package with the goods was sent but was detained at customs. I contacted the seller but he is not responding. My package was returned to the sender in Russia by customs because the import of medicines into the EU is prohibited.

21 dicembre 2025
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Risposta di Ru-Pills.com

We’re very sorry to hear about this situation. Your package was shipped on time, but sometimes international shipments can be delayed by customs, which is unfortunately beyond our control.
Importing EU medicines is not prohibited! We send dozens of parcels daily to all EU countries.

Valutata 1 stelle su 5

Package got rejected at the customs

Package got rejected at the customs. Not sure why you are shipping via post instead of GLS/DHL which is much more likely to pass thru customs

21 dicembre 2025
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Risposta di Ru-Pills.com

Thank you for your feedback and for sharing your experience. We understand your frustration with the customs situation and the shipping method.
Unfortunately, it is currently not possible to ship orders from our country via courier services such as GLS or DHL. Therefore, at the moment we can only send parcels through the national/regular postal service, which is officially authorized to handle international mail and goes through customs clearance in the standard way.

Valutata 1 stelle su 5

Have not received my order and of…

Have not received my order and of course can't get my money back.

21 gennaio 2026
Non scritta su invito
Logo di Ru-Pills.com

Risposta di Ru-Pills.com

Thank you for your review.
We take every piece of feedback seriously and are always ready to investigate any issue. In order to verify the information, we requested your order details (order number, date, and contact information), but unfortunately never received them from you. Without these details, we are unable to confirm that an order was placed or to accurately understand the circumstances you described.
Given the absence of any supporting information, we consider this review to be unsubstantiated and not reflective of a verified experience with our company. If you are willing to provide your order details, we will gladly reopen the case and do our best to resolve the situation.

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