The ordering process was easy. The company kept us updated regarding delivery dates. Got our delivery this morning and we are very pleased with the quality of the wood. Thanks for the 5% discount... Leggi di più
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My delivery arrived as arranged, very helpful driver. It’s worth mentioning 4 bags were damaged although only a small amount of content were lost.
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The 1 star is for the appalling delivery service. I paid £1.99 for a specific day, waited all day, no show, then was supposed to be priority next day, we should have had a phone call from driver 30 mi... Leggi di più
Fast and efficient delivery. Ordered in nets because there is no direct access to my log store, so easier and quicker to carry. My only gripe is I don't know what type of wood it is. It burns well, s... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
The UK's pre-eminent distributor of solid biomass in log and pellet form to domestic customers throughout the UK
Informazioni di contatto
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Regno Unito
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,1
Molto buono
3K recensioni
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The ordering process was easy
The ordering process was easy. The company kept us updated regarding delivery dates. Got our delivery this morning and we are very pleased with the quality of the wood.
Thanks for the 5% discount for the first order. If we become regular customers would you consider upping this to 10% or higher?
Thanks!
26 maggio 2026
The 1 star is for the appalling…
The 1 star is for the appalling delivery service. I paid £1.99 for a specific day, waited all day, no show, then was supposed to be priority next day, we should have had a phone call from driver 30 minutes before as we do not live at the address, no call,delivered damaged. Not good for White Horse, they were very helpful though.
25 maggio 2026
Excellent experience all round
Excellent experience all round. Ordering delivery all excellent. 5 ⭐️⭐️⭐️⭐️⭐️
18 maggio 2026
The 35 degrees and getting wood wood is great and the price had a…
The wood is great and the price had a phone call from the company who was delivering the day before and a text and email on the day with a 2hr time slot good service thank you
24 maggio 2026
Excellent price
Excellent price, excellent quality & speedy delivery.
Delivery driver was brilliant placed the pallet exactly where requested.
Logs are excellent considering they are 2nds.
Great company to deal with.
24 maggio 2026
Delivery was a disaster
Delivery was a disaster - stroppy driver refused to drop the load where requested and left it on the public road. Had to travel back over 150 miles to unload and carry to our store which took us three hours. Would never use this service again
24 maggio 2026
My delivery arrived as arranged
My delivery arrived as arranged, very helpful driver. It’s worth mentioning 4 bags were damaged although only a small amount of content were lost.
23 maggio 2026
Risposta di White Horse Energy
Dear Caroline,
Thank you for your feedback. We’re pleased to hear that your delivery arrived as arranged and that the driver was very helpful.
We’re sorry to hear that a few bags arrived damaged, although we appreciate your understanding that only a small amount of the contents was lost. Your comments will be shared with the relevant team for review.
Thank you again for taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Great product delivered as promised
23 maggio 2026
Risposta di White Horse Energy
Dear Ronald,
Thank you for your feedback. We’re delighted to hear that you were pleased with the product and that your delivery arrived as promised.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Fast and efficient delivery
Fast and efficient delivery. Ordered in nets because there is no direct access to my log store, so easier and quicker to carry.
My only gripe is I don't know what type of wood it is. It burns well, so no complaints, but it's not labelled.
15 maggio 2026
Risposta di White Horse Energy
Dear Sepp,
Thank you for your feedback. We’re delighted to hear that the delivery was fast and efficient and that the netted bags made things easier for transporting the logs to your log store.
It’s also great to know that the wood burns well and that you’re pleased with the overall quality. We appreciate your comments regarding the wood type labelling and will pass this feedback on to the relevant team for consideration.
Thank you again for taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Risposta di White Horse Energy
Dear Dzintris,
Thank you for your feedback. We’re delighted to hear that the delivery driver was helpful and polite during your delivery.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
The delivery of the logs is very poor…
The delivery of the logs is very poor and unreliable
I am still waiting even though I have been advised a delivery date that has come and gone
15 maggio 2026
Risposta di White Horse Energy
Dear Ian,
We’re very sorry that your delivery has not arrived as promised and completely understand your frustration, especially after already being provided with a delivery date that has now passed.
We know how inconvenient it is to be left waiting without clear updates, particularly for an order of this nature. Please accept our sincere apologies for the poor experience you’ve had so far.
We will be following this up directly with the hauliers as a matter of urgency to establish what has happened with your delivery and to obtain an update for you.
Kind regards,
KM
Logs delivered were very small
Logs delivered were very small, almost like sticks. Also, got multiple delivery times by text changing hourly over 2 full days.
18 maggio 2026
Risposta di White Horse Energy
Dear Carol,
We are genuinely sorry to hear that your delivery has still not arrived despite you already being given a delivery date. We completely understand how frustrating and disappointing this must be, especially when you have been waiting in expectation of the order arriving.
We appreciate that reliability and clear communication are extremely important when arranging deliveries of this size, and on this occasion we have clearly fallen short of the standard we aim to provide.
Please accept our sincere apologies for the inconvenience and frustration caused. Your comments will be raised with the relevant team and delivery partner as a matter of urgency.
Kind regards,
KM
Answering the telephone well when I…
Answering the telephone well when I made the order and explaining that I would get a message from the driver of 2hr delivery slot on the day
Delivery today. Message about time slot came through , and lorry arrived on time. Very helpful driver
18 maggio 2026
Risposta di White Horse Energy
Dear Joseph,
Thank you for your feedback. We’re delighted to hear that the ordering process and communication regarding your delivery went smoothly.
It’s great to know that the delivery time slot updates were accurate, the lorry arrived on time, and that the driver was very helpful. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Good Service
Good price
Easy to order
Needed to make a change, helpful customer service
Delivered on nominated day
18 maggio 2026
Risposta di White Horse Energy
Dear Karen,
Thank you for your feedback. We’re delighted to hear that you found the ordering process easy, the pricing competitive, and that our customer service team were helpful in making changes to your order.
It’s also great to know that your delivery arrived on the nominated day. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Pallet of ash fire wood
Easy to order fast delivery good quality wood well wrapped delivery driver was brilliant put the pallet just where I wanted it
18 maggio 2026
Risposta di White Horse Energy
Dear Michael,
Thank you for your feedback. We’re delighted to hear that you found the ordering process easy, the delivery fast, and that you were pleased with the quality of the wood and packaging.
It’s also wonderful to know that the delivery driver was so helpful and placed the pallet exactly where you wanted it. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Great crate of oak yet again
Great crate of oak yet again
Delivery spot on the driver was very polite and helpful
18 maggio 2026
Risposta di White Horse Energy
Dear Paul,
Thank you for your feedback. We’re delighted to hear that you were pleased with your oak crate once again and that the delivery went smoothly.
It’s also wonderful to know that the driver was polite and helpful. We really appreciate your continued support and thank you for taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
The pellets arrived on the flimsiest…
The pellets arrived on the flimsiest pallet I have ever seen which was starting to give way before the driver could get it on the tail-lift and it completely disintegrated on the road. I only had an hour before I had to leave for a funeral and had a hell of a job to handball the pellets off the road and down my drive in time to change and get going.
17 maggio 2026
Risposta di White Horse Energy
Dear Pete,
We are extremely sorry to hear about the condition your pallet arrived in and the stress and inconvenience this caused you, particularly given the circumstances and the fact that you were on your way to a funeral.
Having the pallet collapse in the road and then needing to move the pellets yourself under such time pressure is clearly unacceptable and not the experience we want any customer to have. We completely understand how frustrating and upsetting this must have been.
Please accept our sincere apologies for the condition of the pallet and the inconvenience caused. Your feedback regarding the pallet quality and delivery handling will be raised with the relevant teams and hauliers for investigation.
Kind regards,
KM
Great service as always
Great service as always. I have been using White Horse Energy for 10 years now and they are always reliable and efficient, plus good value.
15 maggio 2026
Risposta di White Horse Energy
Dear Catherine,
Thank you for your continued support over the past 10 years. We’re delighted to hear that you continue to find our service reliable, efficient, and good value for money.
Customer loyalty like yours means a great deal to us, and we really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
White Horse Energy. Easy to navigate the website site
Easy to navigate the website site. Excellent communication. Prompt delivery. . The delivery manager was very helpful.
15 maggio 2026
Risposta di White Horse Energy
Dear Alma,
Thank you for your feedback. We’re delighted to hear that you found our website easy to navigate and that you were pleased with the communication and prompt delivery service.
It’s also wonderful to know that the delivery manager was very helpful. We really appreciate you taking the time to share your experience.
If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
Good delivery and very nice driver who…
Good delivery and very nice driver who unloaded .
8 maggio 2026
Risposta di White Horse Energy
Dear Ramzi,
Thank you for your feedback. We’re delighted to hear that your delivery went smoothly and that the driver was friendly and helpful while unloading your order.
We really appreciate you taking the time to share your experience. If you’d also be happy to leave us a Google review, you can do so here: https://g.page/r/CV5WDhmg_H1MEBM/review
Kind regards,
KM
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