customer service is a disaster no phone support only email they used to be great now they are the worst. Time is of the essence and with the chat and email that is just a huge waste of time. I am sho... Leggi di più
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Scopri cosa dicono le persone
I was overweight, ugly, broke, homeless, and had three terminal diseases. A passerby saw me and told me, "Here, sign up on Web Hosting Pad", and set up an account for me. Three months later, I was a... Leggi di più
I had a bandwidth spike problem causing website and FTP suspensions and called for help in very late night. The support staff responded immediately and helped me set up Cloudflare.com account to mon... Leggi di più
My experience with Jacob was extraordinary for the typical support received on WHP support chat. Most of the time when I use the chat, I get more frustrated than I was before I chatted because the age... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Quality and affordable shared hosting from WebHostingPad with 24/7 support and full customer satisfaction guarantee. Plans start at just $1.99/month.
Informazioni di contatto
415 W Golf Rd STE #5, 60005, Arlington Heights, Stati Uniti
- 847-346-1801
- reviews@webhostingpad.com
- www.webhostingpad.com
4,0
Molto buono
141 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
My website admin hosting got problem
My website admin hosting got problem. i thought is my website hosting expiry or something wrong. The staff was very patient and helpful...appreciate his kind help and resolve my problem so fast. thank you very much.
thumb up.
16 aprile 2020
Non scritta su invito
Prompt reply and helpful for solving…
Prompt reply and helpful for solving the issue. I’m an old client for more than 8 years. Appreciating for the service.
31 marzo 2020
Non scritta su invito
We have used WebHostingPad for a number…
We have used WebHostingPad for a number of years and have had excellent service and it has been a good experience. The tech support has been responsive and helpful. My most recent experience using chat worked very well and provided me with the information that I was looking for. We use RVsitebuilder to build and maintain our webpages. It is not the best web builder there is but it is adequate, especially if your pages are relatively static. If you make a lot of edits then the source code becomes overloaded with excess and duplicate html code. But it is fairly easy to clean this up using some other html coding tools. Overall it has been a good experience!
20 marzo 2020
Non scritta su invito
Thank you for helping me set up my website and helping me!
Thank you for helping me set up my website and answering all my questions! Jacob has done an exceptional job :) Thanks, Jacob!
16 marzo 2020
Non scritta su invito
WebHostingPad is scammer. Delete their positive reviews please. They are stealing money using their so called fake website.
I've placed an order on the website but they provided me nothing!
They are just scamming with the customers. They don't have any server but stealing money from the users.
I'm one of the victims. They didn't provide me any service after placing the order. Now I'm asking for refund, but no response from their end.
They are also scamming with TrustPilot. They are putting fake reviews manually. Dear trustpilot please delete all the positive 5-star reviews. According to their fraud activity, they don't deserve any positive reviews.
If Trustpilot intelligent team investigate the fake reviews manually, they can find it out easily that all the positive 5-star reviews are surely FAKE reviews made manually by themselves.
6 marzo 2020
Non scritta su invito
Risposta di WebHostingPad
You were committing credit card fraud. We do not provide services to users who commit credit card fraud. The actual owner of the credit card used would have been able to request a refund via the chargeback process after speaking with their bank. Fraud is not allowed under our terms of service, thanks.
I'm so pleased to recommend WebHostingPad
I'm so pleased to recommend WebHostingPad for many reasons, I'll list some of them, every time I've called for support there is one person on the phone to help me with my issues, and 99% of the time the issue is solved on the call, the other 1% I've been escalated to another tier, in a couple of hours I'm getting an email with a solution or suggestion on how to solve my issue, been with them for several years, hosting maybe 10 domains, using WP on all of them, can't complain at all, and as far as pricing, could not find better, my Cpanel is very easy to use and configure, so far, customer service, ease of use and pricing is a perfect match for me.
3 marzo 2020
Non scritta su invito
No complaints
I've been a happy Webhostingpad customer for a decade now. I have a few low-traffic portfolio websites with mostly photographs and some text, not many videos. I've no complaints. The plan is reasonably priced. The customer service is responsive and courteous.
19 febbraio 2020
Non scritta su invito
Invariably have a prompt and courteous…
Invariably have a prompt and courteous response to support enquiries.
We have been with them for over 15 years and certainly recommend web hosting pad.
15 febbraio 2020
Non scritta su invito
Honestly
Honestly. From time to time I have issues with my site, I'm sure we all do. Most of the time it's because of something I did or am trying to do and now and again there is a performance issue the host is having.
Each and every time I have reached out to their support my issues have gotten resolved. It's because of their support team and excellent pricing structure that I have never left WebHostingPad
12 febbraio 2020
Non scritta su invito
Excellent service
Excellent service. WebHostingPad provides a quality product and has terrific customer service if you should ever run into any issues. The staff has always helped me if in doubt and they have always responded quickly. Would definitely recommend them!
30 dicembre 2017
Non scritta su invito
Email services Support.
Email services Support.
The support was pro-active and very responsive. Issues were identified promptly and communicated in a very professional manner.
15 giugno 2017
Non scritta su invito
False advertising
False advertising! NO dedicated IP, NO SSL for Power Plan Plus(they do say YES in Chinese version)! low efficiency! ask for refund and no follow up!!!
It is NOT true!!! I asked for refund on May 23rd, then you replied the next day and never proceed for refund! Stay away from they!
the Chinese version do says dedicated IP included!
9 giugno 2017
Non scritta su invito
Risposta di WebHostingPad
Hi Zhang,
I'm sorry you feel you were misled, but in order to get an SSL for the Power Plan Plus you must fill out an SSL form and have our team install the certificate. I'm not sure where you're seeing dedicated IP on our website, since we don't advertise that anywhere.
We do not give refunds outside the 30 day guarantee. This was in the terms you agreed to when you signed up.
Always Suppended
I have been hosting with them for years and will end when my contract is up. That being said my site or email account get hacked every few months. I don't use my site anymore and have not updated anything in years but somehow it's supposed to me sending out spam from an account I never created or web pages I have never written. Stay away. I say this as I am suspended for the 3 time this month and they aren't helping me out.
30 aprile 2017
Non scritta su invito
Risposta di WebHostingPad
Hi Craig,
I'm sorry to hear you're having trouble.
We know you're not the one sending out spam or created malicious web pages. Our system doesn't. The reason you're being suspended so much is likely because you're not keeping up with your site. Sometimes hackers find security loopholes in your code or plugins and they can use these weaknesses to install pages running spam scripts. For the safety of everyone on the server, we need to suspend accounts sending bulk mail automatically. This is why we ask our users to keep their sites updated. This prevents hackers from accessing your site to send spam in the first place, and prevents suspensions due to malicious code on your site, and prevents a load spike for everyone on the server.
We can't unsuspend your account until we're certain the malicious code has been taken care of. Otherwise compromised sites would be allowed to run rampant.
I apologize for your experience. Perhaps if you're not using or updating your site, it would be better off letting it expire so it's no longer causing problems for you or for our active users. As it stands, inactive sites are open to vulnerabilities, since the owners won't notice malware on their site, and it starts affecting users who need their sites by way of taking up server resources.
Regardless of which direction you take, we wish you the best. and apologize for any inconvenience.
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