Watch Doctors Recensioni 

145
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Sent my wife’s Rado for repair. Quote was lower than others, communication excellent, dispatch was straightforward, repair completed two weeks sooner than quoted, and watch returned repaired, serviced... Leggi di più

Valutata 5 stelle su 5

Fantastic service, sent off two watches, arrived in good time, customer service was more than happy to deal with my further enquiry, my watches were repaired immediately, an invoice was emailed to me... Leggi di più

Valutata 5 stelle su 5

My watch stopped so I sent it to Watch Doctors for a service and repair. The price was way cheaper than sending it to the manufacturer (and turnaround was much quicker too). It came back looking gre... Leggi di più

Valutata 5 stelle su 5

We sent two watches to "Watch Doctors" that we had been told could not be fixed. Watch Doctors proved the "experts" wrong. They fixed both watches - one vintage and one a bit more modern - at a very r... Leggi di più

Dettagli dell'azienda

  1. Shopping e moda

Informazioni fornite da varie fonti esterne

Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

145 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(145)

31 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Care for their customers

I had a great experience with them. I services my rare watch with them 1 years ago. My dad bought it in NY 50 years ago. They did a great job. Last week the watch was slowing down and I contacted them. They re-hauled the watch entirely and they send it back with an invoice not requiring any payment. This was unexpected and shows how much they care about their business and their customers. I dont think any other company would have show this level of care, especially when not asking for it. I just cared for my watch to work. Thank Divia for your prompt answer and professionalism. Is like flying Emirates!

28 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

Wouldn’t use again

Dropped in my watch for repairs had to continuously keep contacting for updates to only be told they were waiting to hear back from manufacturer and that they would contact me the next day which they never did. In the end had to go and collect my watch 3 weeks wasted.

13 agosto 2021
Non scritta su invito
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Risposta di Watch Doctors

Good Morning, Im sorry you were unhappy with the service you recieved.I would like to assure you that we were trying to obtain information from the manufacturer and were totally in their hands, however , I am sorry that you were not kept informed of this and this will be addressed.

Valutata 5 stelle su 5

Very trustworthy company

Very trustworthy company. I wouldn't go anywhere else with my watch. Honest, reliable feedback and a quick turn around too! What more could you want.

Thanks Watch Doctors!

26 luglio 2021
Non scritta su invito
Valutata 1 stelle su 5

Waste of time . Be aware......

"The Watch doctor"???? wasted my time having agreed to collect a watch. I wasted a round trip of 40 miles. I received a call just before arriving to say that the watch now sold and no longer available. Very disappointing despite pleading to respect my journey and the agreed collection time. No respect to my wasted time and journey. This doctor is after money only and has no watchmaker standard. Tried may times but was ignored.

17 luglio 2021
Non scritta su invito
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Risposta di Watch Doctors

I am very sorry you were disappointed on this occassion, no deposit had been recieved for the watch it was therefore still for sale and was purchased online.We did offer alternative watches and offered to try and obtain one for you but you did not want us to do this.We did apologise and as stated it was beyond our control.

Valutata 1 stelle su 5

Omega 300 Pro - Terrible polishing = Costing me more !

Took my Omega Seamsater 300 Pro for its first service based upon the reviews of Watch Doctor.

After collecting the watch I noticed that there was a distinct strip on the side of the case and a block. This looked like bizarre polishing and was not blended in. Upon closer inspection I observed the following:

- The polished parts that meet the grain parts on the case were now more of a grainy finish

- The clasp was over polished so that in certain light the " OMEGA" engraving looks blurred.

I called Watch Doctor who said to come along, I showed them ( or tried to) they said they couldn't see what I meant and did not show care or interest.

I left very disappointed after the one hour round trip journey.

I went to another watch polisher who told me that the cause of the " stripe" effect was the fact that the helium valve was not removed prior to the polish.

Also that all round it was a poor job due to to lack of finishing and ensuring the polish parts of the watch remained polished.

At a cost of £96 to myself, I got the case refinished and will never ever use Watch Drs again. I am still working out what to do reL the clasp.

6 luglio 2021
Non scritta su invito
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Risposta di Watch Doctors

Good afternoon, I was very disturbed to read your review and would like to assure you that this is not our normal practice.I understand you tried to contact us regarding this previously and this wasnt resolved but I would ask that you contact us again so we can restore your faith in Watch Doctors.

Valutata 5 stelle su 5

Rolex Restoration:Watch Doctors have just completed a…

Watch Doctors have just completed a dial restoration and a case polish on my Rolex Oysterdate and the results are fantastic. The dial is like new and the case has been beautifully polished. WatchDoctors are a very professional company and keep you informed of the progress on the work carried out. Their billing system is also very clear and their Customer Service - thank you Divia - is wonderful.

11 giugno 2021
Non scritta su invito
Valutata 5 stelle su 5

Been using these guys for years to…

Been using these guys for years to service, mend, polish etc my nicer watches (Omega, Cartier etc). Good service, honest and professional bunch. Would prob not go there for cheap watch repairs, batteries etc

23 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

new watch glass

They could not have been more helpful, in person, by email and telephone.
I felt like a valued customer despite the low cost for the replacement watch glass.
They even managed to get it ready the day before November lockdown.

4 novembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Great service

My omega was running 7secs slow a day. Took it in for them to have a look and they regulated it for me while I waited free of charge. It now keeps time perfectly. Great service and will be going back to service my watches with them from now on.

6 ottobre 2020
Non scritta su invito
Valutata 1 stelle su 5

Reply to Reply

To reply to your reply I would say that these capacitors are in effect a battery which on all of this type of Seiko Kinetic watch eventually runs out. This is the reason they typically need replacing and not because of other faults. You definatly told me that the capacitor itself cost £115. I only asked for the capacitor to be changed, a full service was never mentioned by anyone. The job was not cost effective at that price and I was left with a very bad taste in my mouth when I found that the capacitor could be sourced for a whole £100 cheaper.

30 settembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Get another quote before you use Watch Doctors

I took my Seiko Kinetic watch for a quote to replace the capacitor, they told me the part would cost £115 and the job would be £150 inc labour. I found the part online for £14.50 and fixed the watch myself. I Would not recomend, my experience was that these people are not entirely honest.

28 settembre 2020
Non scritta su invito
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Risposta di Watch Doctors

Dear Mr Constable,
Thank you for your comments, our quote would have been for a full service and capacitor .We do not offer a capacitor change only as we have found from experience that there is often a reason the capacitor has failed and the watch requires further work within a short period of time.I'm sorry if this was not fully explained at the time and can assure you we would never try and mislead any of our customers.
Kind regards
Watch Doctors

Valutata 5 stelle su 5

Exceptional service

My 14 years old, recently serviced, Breitling Colt Chrono stopped working. It needed sending away and a further £500 "service" by Breitling, according to a high street jewellery retailer. Basically gave up on this watch which was becoming too expensive to own, but asked David Herring from the Watch Doctors for a 2nd opinion. Left the stoor 15 minutes and £35 later a very happy customer with a fully working Breitling on my arm! Highly recommend Watch Doctors for true professionalism and exceptional service.

24 settembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Received my Omega Seamaster back today

Received my Omega Seamaster back today, just 14 days after I first contacted you. Watch is looking brand new and working just fine after the service. I'm very happy and will most definitely be using you for all future work. Thanks again.

27 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

Decided to take my Tag Heuer to Watch…

Decided to take my Tag Heuer to Watch doctors in Tring as it had started losing time, the price was very reasonable and I wasn't sure how good the service was going to be. I was extremely happy when my watch was returned promptly in perfect working condition, water proofed and polished to look new! I have recommended them to friends and will definitely take my next watch that is in need of work to them.

26 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

I took my omega watch to Watch Doctors…

I took my omega watch to Watch Doctors in Tring to be repaired after the glass got cracked. They also added an extra link. I cannot fault the service I received. It was very prompt service and all members of staff I spoke to were friendly and professional. I would not take my watch anywhere else now.

26 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

I went to Watch doctors to get my omega…

I went to Watch doctors to get my omega serviced my watch was a bit battered and had a pusher missing, when i received my watch i was extremely pleased as it looked good as new, the pushers and crown we're replaced and the case and bracelet polished to a very high standard. I could not ask for a better job, brilliant service and highly recommend.

26 agosto 2020
Non scritta su invito
Valutata 5 stelle su 5

I went to Watch Doctors for a service…

I went to Watch Doctors for a service for my Rolex, the glass was quite badly scratched also. I was delighted to have it back looking as good as new. The service I received was highly professional and very friendly, I would definitely recommend them.

25 agosto 2020
Non scritta su invito

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