Sent my wife’s Rado for repair. Quote was lower than others, communication excellent, dispatch was straightforward, repair completed two weeks sooner than quoted, and watch returned repaired, serviced... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Fantastic service, sent off two watches, arrived in good time, customer service was more than happy to deal with my further enquiry, my watches were repaired immediately, an invoice was emailed to me... Leggi di più
My watch stopped so I sent it to Watch Doctors for a service and repair. The price was way cheaper than sending it to the manufacturer (and turnaround was much quicker too). It came back looking gre... Leggi di più
We sent two watches to "Watch Doctors" that we had been told could not be fixed. Watch Doctors proved the "experts" wrong. They fixed both watches - one vintage and one a bit more modern - at a very r... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire.
Informazioni di contatto
Western Road 52, HP23 4BB, Tring, Regno Unito
- 01442891435
- enquiries@watchdoctors.co.uk
- www.watchdoctors.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service
Excellent service, prompt inspection and estimate quickly provided. Turn round time for my Tag Heuer was 3 weeks. Half the price of a certain London based company. Returned in hard case with bubble wrap just as you might expect but not always the case with others.
Highly recommended, fantastic service, thanks.
Have just this moment received my watch after repair, just wanted to say thanks very much for a fantastic job and fast, efficient service. From initial quote to completion Watch Doctor service is exemplary, friendly and efficient. The glass has been replaced and now the watch looks like new, a quote from a High Street chain was over twice that of Watch Doctors. I was kept informed and updated throughout the repair. Very well packaged for the return, even snuggly enclosed in a soft pouch. I would use you again and thoroughly recommend your company, thank you so much.
Just had my watch repaired
Just had my watch repaired, fantastic job, no problems,
kept me informed throughout, a truly perfect experience, highly recommend this company, wish there were more companies like this
Excellent service from the Watchdoctor…
Excellent service from the Watchdoctor team. My Superocean Breitling had not been working very well plus the winder had become loose. The service to send the watch is very easy. I now have my watch back and once again in full working order. I would thoroughly recommend these guys. I have used Breitling authorised dealers but the service was not the same. Sticking with Watchdoctors for the future.
Highly recommended
Highly recommended. I took my vintage Rolex Explorer in as it had stopped working. Really friendly and helpful staff - repaired it with guarantee and refurbished it sensitively so as not to diminish it’s value. Work was done for less than I’d been quoted by others and I had it back a week later when the postal services were estimating months. They do the repair work on site- which really makes a difference.
Prompt, courteous & good!
Very good comms, quick repair to my GMTII bracelet at a price MUCH less than all other accredited repairers I contacted.
Now sending my wife's watches for repair/servicing.
Very impressed.
Not a happy experience
I have a watch with a broken winder, and contacted Watch Doctors. We had the following email conversation.
Them: "We have the pleasure in providing you with an estimate for a replacement plain button and stem at £42.00"
Me: "Are there any likely problems that would cause your price to increase?"
Them: "As long as there is no damage to the movement and a service isn’t required."
Once they'd received the watch, their estimate came back at £242, as "service and repairs necessary as movement is rusty"
I asked "Please provide an updated quote for just replacing the broken winder."
Updated quote came back at £77 for the repair they'd previously estimated at £42.
My conclusion - they're either dishonest or incompetent. In either case, I suggest you avoid.

Risposta di Watch Doctors
Superb service & outcome
The whole process was slick, the service and communication great and the cost affordable - at half what the watchmaker and other vendors were quoting. My watch looks like it is new - gleaming and now works as it should, with a 12 month guarantee. I will certainly use them in future and will be recommending them to my friends and family.
Absolutely brilliant
Absolutely brilliant, pleasure to do business with. Not only will I use these lovely people for any future requirements I will happily recommend them to my family and friends
Great Business Excellent Service …
Wonderful customer and highly skilled technical staff - took a Omega Speedmaster in for advice on general service and bezel refit - they refitted the bezel - cleaned, buffed the acrylic screen and advised no service was necessary - Then said it was free of charge - I drove thirty miles to this store - I now know why - not because I did not pay - I offered - but because they run an excellent honest service - I will be back for Rolex service .
Great customer service, speedy repair, a top company
Great service and their customer interaction was second to none. So polite and helpful, nothing was to much trouble for them. They managed to replace my strap but keep the branded clasp after finding the manufacturer stopped producing that watch. Repairs done quickly and returned with a good price for the service. Excellent and would recommend to others, and will use again myself.
I am absolutely over the moon!
I am absolutely over the moon with my 18 year old Citizen ecodrive watch after Watch Doctors fitted a new crystal and ultrasonically cleaned the expanding mesh strap/bracelet. My watch looks like new again! Wonderful work!

Risposta di Watch Doctors
Used a few times as a trader always…
Used a few times as a trader always very quick, quality service with good communication. Great for any polishing/servicing.
Outstanding service from start to finish
Outstanding service from start to finish!
From initial contact, to having the watch inspected/repaired & then being returned has all been faultless.
Staff super friendly & pricing very fair.
Would recommend all day long.
Fabulous service from this company
Fabulous service from this company, sent my 50 year old Rolex in for service and clean, was beginning to look a bit tatty, it now looks like new again.
I am absolutely delighted with the watch
regards
James
Excellent service every 10 to 15 years
My wife's titanium 30 year old Seiko dress watch had stopped working. I sent it to Watch Doctors, got a quote on the day they received it and back within 2 weeks, in time for her birthday. It's the second time its been to them - every 10 to 15 years sounds fine to me!
Clasp Replacement and Battery Change
After initial online enquiry i sent my watch for a battery change, reseal, clean and polish along with option to replace a faulty clasp.
Upon arrival i was quickly sent a repair estimate, works are only undertaken when you are happy and agree cost to authorise.
Great service all my questions were answered both quickly and accurately.
My watch arrived back to me with a new battery, genuine replacement clasp and fully polished and cleaned - it basically looked like a brand new watch.
Arrived less than 24hrs after dispatch very well packed and presented with certificate for seal.
Fantastic service at a reasonable cost will happily use again
Almost a five star review - Quality check not performed
Almost a five start review. Tudor watch was polished well, link removed and a new glass put in and then presented back to me in a nice suede pouch, all good so far.
It nearly ended in tears though. the watch pin on one of the shoulders hadn’t been fixed properly and not picked up in quality checking before handing back to me. I only noticed it when I got to the car and had another look.
Had I have worn the watch straight away it would have flown off my wrist and caused serious damage!
Anyway apart from this a good experience
Poor customer service
These guys never call back...
Multippe calls to them chasing work and quotes

Risposta di Watch Doctors
Have been to this shop several times…
Have been to this shop several times now asking for specific things they stock only to keep being refused due to there advice that I neither need, have asked for or want. I've been repairing and modifying watches for years and know what I can make work and what I can't just stick to selling things just because you don't know how to modify it to fit dosnt mean I and others don't.

Risposta di Watch Doctors
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