Watch Doctors Recensioni 

145
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Sent my wife’s Rado for repair. Quote was lower than others, communication excellent, dispatch was straightforward, repair completed two weeks sooner than quoted, and watch returned repaired, serviced... Leggi di più

Valutata 5 stelle su 5

Fantastic service, sent off two watches, arrived in good time, customer service was more than happy to deal with my further enquiry, my watches were repaired immediately, an invoice was emailed to me... Leggi di più

Valutata 5 stelle su 5

My watch stopped so I sent it to Watch Doctors for a service and repair. The price was way cheaper than sending it to the manufacturer (and turnaround was much quicker too). It came back looking gre... Leggi di più

Valutata 5 stelle su 5

We sent two watches to "Watch Doctors" that we had been told could not be fixed. Watch Doctors proved the "experts" wrong. They fixed both watches - one vintage and one a bit more modern - at a very r... Leggi di più

Dettagli dell'azienda

  1. Shopping e moda

Informazioni fornite da varie fonti esterne

Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

145 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(145)

31 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent service

Excellent service, prompt inspection and estimate quickly provided. Turn round time for my Tag Heuer was 3 weeks. Half the price of a certain London based company. Returned in hard case with bubble wrap just as you might expect but not always the case with others.

4 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended, fantastic service, thanks.

Have just this moment received my watch after repair, just wanted to say thanks very much for a fantastic job and fast, efficient service. From initial quote to completion Watch Doctor service is exemplary, friendly and efficient. The glass has been replaced and now the watch looks like new, a quote from a High Street chain was over twice that of Watch Doctors. I was kept informed and updated throughout the repair. Very well packaged for the return, even snuggly enclosed in a soft pouch. I would use you again and thoroughly recommend your company, thank you so much.

25 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Just had my watch repaired

Just had my watch repaired, fantastic job, no problems,
kept me informed throughout, a truly perfect experience, highly recommend this company, wish there were more companies like this

9 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent service from the Watchdoctor…

Excellent service from the Watchdoctor team. My Superocean Breitling had not been working very well plus the winder had become loose. The service to send the watch is very easy. I now have my watch back and once again in full working order. I would thoroughly recommend these guys. I have used Breitling authorised dealers but the service was not the same. Sticking with Watchdoctors for the future.

8 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended

Highly recommended. I took my vintage Rolex Explorer in as it had stopped working. Really friendly and helpful staff - repaired it with guarantee and refurbished it sensitively so as not to diminish it’s value. Work was done for less than I’d been quoted by others and I had it back a week later when the postal services were estimating months. They do the repair work on site- which really makes a difference.

7 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Prompt, courteous & good!

Very good comms, quick repair to my GMTII bracelet at a price MUCH less than all other accredited repairers I contacted.
Now sending my wife's watches for repair/servicing.
Very impressed.

1 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Not a happy experience

I have a watch with a broken winder, and contacted Watch Doctors. We had the following email conversation.

Them: "We have the pleasure in providing you with an estimate for a replacement plain button and stem at £42.00"

Me: "Are there any likely problems that would cause your price to increase?"

Them: "As long as there is no damage to the movement and a service isn’t required."

Once they'd received the watch, their estimate came back at £242, as "service and repairs necessary as movement is rusty"

I asked "Please provide an updated quote for just replacing the broken winder."

Updated quote came back at £77 for the repair they'd previously estimated at £42.

My conclusion - they're either dishonest or incompetent. In either case, I suggest you avoid.

17 novembre 2022
Non scritta su invito
Logo di Watch Doctors

Risposta di Watch Doctors

Good Morning Mr Aitken,Thank you for your comments. Unfortunately as you know once we recieved your watch we found that watch movement was rusty and a service was advised which you declined.You then asked for the plain button and stem only if possible as quoted. Due to the rust in the movement this was a more complicated repair, which was explained, than just the plain crown which was originally quoted via email before seeing the watch.I hope this clarifies the quotes you were given.
If you require any further information please do not hesitate to contact us.
Watch Doctors

Valutata 5 stelle su 5

Superb service & outcome

The whole process was slick, the service and communication great and the cost affordable - at half what the watchmaker and other vendors were quoting. My watch looks like it is new - gleaming and now works as it should, with a 12 month guarantee. I will certainly use them in future and will be recommending them to my friends and family.

16 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Absolutely brilliant

Absolutely brilliant, pleasure to do business with. Not only will I use these lovely people for any future requirements I will happily recommend them to my family and friends

12 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great Business Excellent Service …

Wonderful customer and highly skilled technical staff - took a Omega Speedmaster in for advice on general service and bezel refit - they refitted the bezel - cleaned, buffed the acrylic screen and advised no service was necessary - Then said it was free of charge - I drove thirty miles to this store - I now know why - not because I did not pay - I offered - but because they run an excellent honest service - I will be back for Rolex service .

28 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great customer service, speedy repair, a top company

Great service and their customer interaction was second to none. So polite and helpful, nothing was to much trouble for them. They managed to replace my strap but keep the branded clasp after finding the manufacturer stopped producing that watch. Repairs done quickly and returned with a good price for the service. Excellent and would recommend to others, and will use again myself.

31 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

I am absolutely over the moon!

I am absolutely over the moon with my 18 year old Citizen ecodrive watch after Watch Doctors fitted a new crystal and ultrasonically cleaned the expanding mesh strap/bracelet. My watch looks like new again! Wonderful work!

17 agosto 2022
Non scritta su invito
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Risposta di Watch Doctors

Thankyou , so glad we could help.

Valutata 5 stelle su 5

Outstanding service from start to finish

Outstanding service from start to finish!
From initial contact, to having the watch inspected/repaired & then being returned has all been faultless.
Staff super friendly & pricing very fair.
Would recommend all day long.

25 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Fabulous service from this company

Fabulous service from this company, sent my 50 year old Rolex in for service and clean, was beginning to look a bit tatty, it now looks like new again.
I am absolutely delighted with the watch
regards
James

16 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent service every 10 to 15 years

My wife's titanium 30 year old Seiko dress watch had stopped working. I sent it to Watch Doctors, got a quote on the day they received it and back within 2 weeks, in time for her birthday. It's the second time its been to them - every 10 to 15 years sounds fine to me!

22 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Clasp Replacement and Battery Change

After initial online enquiry i sent my watch for a battery change, reseal, clean and polish along with option to replace a faulty clasp.

Upon arrival i was quickly sent a repair estimate, works are only undertaken when you are happy and agree cost to authorise.

Great service all my questions were answered both quickly and accurately.

My watch arrived back to me with a new battery, genuine replacement clasp and fully polished and cleaned - it basically looked like a brand new watch.

Arrived less than 24hrs after dispatch very well packed and presented with certificate for seal.

Fantastic service at a reasonable cost will happily use again

18 novembre 2021
Non scritta su invito
Valutata 4 stelle su 5

Almost a five star review - Quality check not performed

Almost a five start review. Tudor watch was polished well, link removed and a new glass put in and then presented back to me in a nice suede pouch, all good so far.

It nearly ended in tears though. the watch pin on one of the shoulders hadn’t been fixed properly and not picked up in quality checking before handing back to me. I only noticed it when I got to the car and had another look.

Had I have worn the watch straight away it would have flown off my wrist and caused serious damage!

Anyway apart from this a good experience

21 ottobre 2021
Non scritta su invito
Valutata 1 stelle su 5

Poor customer service

These guys never call back...
Multippe calls to them chasing work and quotes

21 ottobre 2021
Non scritta su invito
Logo di Watch Doctors

Risposta di Watch Doctors

Good Morning, Im sory we have had problems with power this morning and our phones keep cutting off as power drops. If this was you trying to get through please email your contact number and we will call you back.
regards
Watch Doctors

Valutata 1 stelle su 5

Have been to this shop several times…

Have been to this shop several times now asking for specific things they stock only to keep being refused due to there advice that I neither need, have asked for or want. I've been repairing and modifying watches for years and know what I can make work and what I can't just stick to selling things just because you don't know how to modify it to fit dosnt mean I and others don't.

21 settembre 2021
Non scritta su invito
Logo di Watch Doctors

Risposta di Watch Doctors

Good Afternoon
I'm sorry you have been unhappy with your service, please can you contact us direct with a few more detials so we can clarify this.
We do not supply parts, only carry out repairs so I'm unsure of what your requests were.
We look forward to hearing from you.

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