Will at Newcastle upon Tyne Vodafone store was extremely helpless with patience and showing professionalism throughout after spending many hours, so I cannot go without giving him credit because was w... Leggi di più
L'azienda ha risposto
Sede
Cambia sede10 Douglas Way, Eldon Square, NE1 7XW Newcastle, GB
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Andrew fantastic service from start to finish with myself and wife. Two new upgrades , honest , genuine colleague an asset to Vodafone. Personal thanks couldn’t done more to help. Taz Manager also sup... Leggi di più
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The Aussie retail adviser - Will - in the Newcastle Upon Tyne (Eldon Square) Branch was the entire reason why I stayed with Vodafone/Three. He supported me and my mum despite all of my hassle, and was... Leggi di più
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I’d just like to commend the wonderful Gemma based in the Eldon square branch for her exceptional customer service today 11/6/26. She explained everything in a clear and concise manner and was extreme... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Gestore di telefonia mobile
- Negozio di telefoni cellulari
- Internet provider
- Servizio di telefonia e internet
- Provider di servizi per le telecomunicazioni
Informazioni su Vodafone UK - Newcastle Eldon Square
Scritti dall'azienda
Informazioni di contatto
10 Douglas Way, Eldon Square, NE1 7XW, Newcastle, Regno Unito
4,7
Eccellente
180 recensioni
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Excellent customer service from Gemma
Excellent customer service from Gemma. Everything was quick and efficient. Bills reduced massively with account discounts.
6 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Joanna,
Thanks for the lovely review and fantastic support for Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service today from Taz…
Great customer service today from Taz and Newcastle store. Came in for a new phone and got the deal I wanted and also… ended up with cheaper package on my broadband! Thanks again and we wil be back
3 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Graeme,
Thanks for the lovely review and fantastic support for Taz.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Foteini,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Isabel,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vicki was really friendly and helpful…
Vicki was really friendly and helpful and I'm really happy with the service I've had. Wishing Vicky good luck in her career with Vodafone!
1 maggio 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Give this man a raise
Absolutely astounding service by Will, explained everything thoroughly, answered any and all queries. Been a long time since I've had an in person experience like this, felt very welcome. Had a small hiccup with the system however he was very patient and polite! Would recommend to anybody :)
28 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Alex,
Thanks for the lovely review and fantastic support for Will.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
3 nights in a row the internet has…
3 nights in a row the internet has disconnected multiple times, awful Awful service,
And when You go through to customer service,
1: you can’t understand half of them
2: they don’t fix no issues.
Will be switching to sky, better prices and a much better all round service.
22 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Darryl,
I’m really sorry to hear about the repeated disconnections you’ve been experiencing over the past few nights. I completely understand how frustrating this must be, especially when it’s affecting your service consistency during the evenings.
Intermittent disconnections can sometimes be linked to network congestion during peak usage hours, local network changes, or technical issues with the line or equipment. That said, I appreciate that this is not the level of service you expect, particularly if this hasn’t been an issue for you previously.
I’m also sorry to hear that your interactions with customer service have not been helpful so far. That’s certainly not the experience we aim to provide, and your feedback is important to us.
If the issue is ongoing, I’d really encourage you to contact our Broadband Team again so they can run further checks and escalate this if needed. You can reach them directly by calling 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm.
If you’d like this to be raised as an official complaint, and you’ve already spoken with the Broadband Team but haven’t received a satisfactory resolution, please get in touch with my team on Facebook at vodafone.uk/2Fpnah2, and we’ll be happy to help.
Thanks,
Vodafone Social Media Team
Awful company
Awful company, WiFi disconnects none stop, and when you go through to customer support, they don’t have a clue what to do, best off going with someone else
24 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Darryl,
I apologize for the issues you've been experiencing with the WIFI. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the Broadband teams by calling 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Service was thoroughly professional
Service was thoroughly professional, courteous and friendly. I renewed my contract with the greatest assistance from Will who found a discount appropriate to my needs. Personal contact beats a machine any day!
18 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Super helpful, knowledgeable and friendly. A great experience
17 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
my experience was great
my experience was great , explained simply for me , good deal & excellent service by Taz
15 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hi Barrass, thank you so much for your wonderful review and the amazing support you’ve shown for Taz it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Returning to Vodafone
Came into store to get a new phone and Reece was very helpful and knowledgeable, he explained everything very clearly and helped me to feel wholly confident in my decision to return to Vodafone
9 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Franky,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing service
Amazing service. Everything was explained really well and Taz was able to get us the best deal. Thank you so much ☺️
4 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
We were served by Will who was…
We were served by Will who was thoroughly excellent at getting us the best package upgrade. He was patient , understanding and very supportive to ensure that my partner got the deal he wanted. This is excellent service and the whole shop experience was brilliant. Great team and would definitely use Vodaphone in the future.
2 aprile 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A huge thank you to Gemma
A huge thank you to Gemma who served my son and I yesterday. She was patient, pragmatic and honest in helping us get sorted with the best contract without feeling like she was trying to make money out of me. I really valued how she listened to what our priorities are and managed to speed things along so we could get back for the bus in time. Excellent customer service and definitely recommended
14 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Louise,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Gemma.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was an amazing help upgrading my phone…
Was an amazing help upgrading my phone and getting me cheaper deals
10 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Gems,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Ali,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gemma was absolutely excellent
Gemma was absolutely excellent with helping she went above and beyond! Dan also helped to great people.
5 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Conor,
Thanks for the lovely review and fantastic support for Gemma and Dan
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great support and advice
Tax was friendly, listened to my needs and gave great advice, made the experience of sorting new phones realy easy
2 marzo 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey Michael,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex at the Newcastle store is amazing
Alex at the Newcastle store is amazing, he’s very helpful and patient x
18 febbraio 2026
Non scritta su invito
Risposta di Vodafone UK - Newcastle Eldon Square
Hey there,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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