Riktiga tattare. Dem dropshippar Temu produkter och dubblar leverans tiden än va de tar från att beställa från Temu, dem höjer 10x dyrare än vad de kostar på Temu och falskt marknadsför att det är 2-3... Leggi di più
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Scopri cosa dicono le persone
Waited ages for what I had ordered and when I received them, they looked nothing like what I ordered. Went on to the return section to return, got my label which I forwarded to my computer to print a... Leggi di più
L'azienda ha risposto
You guys are fantastic! I've ordered many times, and you always deliver-good products, FAST deivery, good price, no problem with you, ever! I never returned anything, because when I didn't like so... Leggi di più
I have tried contacting the company several times to get a returns address and label but everytime I submit it says there is an error. Sent emails but also they bounce back with email address stated.... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Vencano, we love bringing you the latest dresses, shoes and accessories, right to your doorstep! With expert design and incredibly affordable prices, you can shop hassle-free and choose the right items for your budget. Our online storefront lets us bring you high quality items at excellent value.
Informazioni di contatto
Hong Kong
- www.vencano.com
2,7
Scarso
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I love the quality and softness of the…
I love the quality and softness of the material they use, I need to order a size bigger
23 ottobre 2021
Risposta di Vencano
Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward. Our size chart may be a little different with yours in local. Could you please refer the size chart on our website to choose? and our customer service are ready to help our customers as well.
We sincerely hope that we will have more chances to serve you.
I've enjoyed looking and shopping but…
I've enjoyed looking and shopping but the cost to ship is too high. I understand your free shipping for $99 but I dont ever buy that much at one time. I wish you could lower shipping.
22 ottobre 2021
Risposta di Vencano
Dear customer，
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience. your feedback will be discussed with the rest members of our team.
This does not sound like a typical our experience at all.We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
Love live love my shirt
21 ottobre 2021
Risposta di Vencano
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
You guys are ok because y'all answer me… quickly
You guys are ok because y'all answer me quickly
21 ottobre 2021
Risposta di Vencano
Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Missing order and can't contact anyone!
My order was due on the 10th of this month, I can not find a way to speak to someone about this to find out where my order is. I have messaged on Facebook and not had a response. Can someone please advise me how to get in touch with customer services to deal with my order?.
If I don't hear back by the end of the month I will have no choice but to contact my bank to claim my money back.
I would not recommend this company and will not use them again. Very disappointing especially as they have a great rang of cloths.
**Updated - after posting this review the company contacted me almost immediately regarding my order. Apologized and advised one if my items where good to go and they would send out straight away, one they would refund me as it was out of stock and the 3rd item would be sent in shortly after.........
Approximately 2 weeks later still no sign of a confirmation email regarding my items being shipped (which I was advised I would get in 5 days) and no sign of items..... I emailed them and asked for my money back and it was refunded within 24hours.
I do not recommend this company to anyone, I still stick by my original review that you can not speak/contact anyone about a problem with your order and had Vencano not reached out to me because my trust pilot review I would have had to get my money back Via the bank.
Vencano has now tried to have my review removed!!!! Currently providing Trust pilot
with screen shots of my email interactions with Vencano to prove they never provided the service/products they are advertising/selling.
20 ottobre 2021
Risposta di Vencano
Hi Christine,
Thanks for your review and apologize for the inconvenience caused.
Here we check the order is divided into 2 orders. and one item in order ID: VE9322956162_1 is prepared. this sub-order can be shipped out once we received your confirmation.
For the sub-order VE9322956162_2, the item is in processing now. would you like keep or cancel the order ?
And there is 1 item deleted due to out of stock. we have created the refund for the item value. you should receive the refund soon. For detail information, we have sent you emails. please have a check and reply us by email. we would love to provide our best solutions for you.
The order will be proceed with your confirmation. Looking forward to hearing from you soon.
All the best,
love the variety of choices especially…
love the variety of choices especially the sale items!
20 ottobre 2021
Risposta di Vencano
Hi Cheryl,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Yours Sincerely,
great products and fast shipping!!
20 ottobre 2021
Risposta di Vencano
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Ordered received fast and all clothing items were just as pictured!
I placed an order that included dresses to be used for an elopement along with several other clothing items. All items were received and were of great quality. The order was received quickly (less than 2 weeks) and the tracking information was easy to follow. Will definitely order from Vencano again!
19 ottobre 2021
Risposta di Vencano
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Yours Sincerely,
Poor returns/refund process
I have been trying for days to return my item. I have tried to do this online, when I get to the returns page it does not give me an option to select a return reason so I can’t go any further. I have tried emailing the customer service team but I keep getting an undeliverable automated response. I will not be using Vencano again.
18 ottobre 2021
Non scritta su invito
Risposta di Vencano
Hi Emilia,
Thank you for your review. I’m sorry to hear you had such a frustrating experience. Please kindly note you can created return request on our website.
If there are problems with return, our customer service would like to help. Could you please click ' contact us' on our website to get timely reply?
It does look like our customer service have contacted you. and provide our best solutions for you. please have a check and reply us for any of your questions.
Sorry that we failed to meet your expectations. we would appreciate another chance to earn your business.
Have a good day!
Livraison sans signature et prendre une photo pour nous confirmer.
À ce jour, je n'ai rien à reprocher à Vencano. Mes colis sont laissés comme j'ai demandé au transporteur sans signature en bas de mon building. Je demeure sur la rive-sud de Montréal, il y a aucune raison pour moi d'aller à ville St-Laurent chercher un colis parce que je ne suis pas au condo. Le commis devrait prendre une photo, et nous l'envoyer par courriel pour prouver que le colis a été livré. C'est le seul point négatif.Pour cela quatre étoiles.
17 ottobre 2021
Risposta di Vencano
Merci pour votre avis.
Votre satisfaction est le plus important pour nous et c'est absolument notre force de travail. Nous apprécions également vos commentaires honnêtes sur votre expérience. J'espère que nous pourrons vous servir à nouveau à l'avenir et faire de vous un client plus heureux.
Merci encore pour votre soutien ! Si vous avez besoin d'aide supplémentaire, veuillez nous contacter.
I love the clothes from Vencano
I love the clothes from Vencano. They are stylish and cost-effective.
14 ottobre 2021
Risposta di Vencano
Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
The dress is stunning
The dress I ordered was as seen in pictures. Stunning.I orded Friday came today to uk.my only problem I have is the sewing could of been finished off neatly.but for price bargain. I would advise ladies if your a size 12 to 14 in uk like my self order a xl as its perfect size.
13 ottobre 2021
Non scritta su invito
Risposta di Vencano
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I order 5 items
I order 5 items, 2 are good and 3 I returned to them expecting a refund, well I haven't received it yet and I don't know why, all items are refundable and not worn or used..... Not Happy about this......
11 ottobre 2021
Risposta di Vencano
Hi,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
Once the return items received, the refund will be issued to you as soon as possible. We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
I love the clothes but I was sent the…
I love the clothes but I was sent the wrong sizes on over half my order.
10 ottobre 2021
Risposta di Vencano
Hi，
Thank you for your review and we are sorry to hear that the dress does not fit you perfectly.
Our size chart may be a little different with yours in local. Could you please refer the size chart on our website to choose? and our customer service are ready to help our customers as well.
To help us view the problems and offer you an effective solution, would you please provide us with detailed order information.
we will keep improving our website and service to make you a happier customer. hope we can serve you again.
Have a nice day!
Vencano j adore les vêtements tjrs du…
Vencano j adore les vêtements tjrs du matériel de qualité mes vêtements reste tjrs beau même après plusieurs lavage
Grandeur tjrs parfait
Je recommande vraiment vencano à tout le monde 😍😍😍
10 ottobre 2021
Risposta di Vencano
Salut,
Merci pour votre commentaire positif et votre retour. Vos encouragements nous permettront d'aller de l'avant et d'améliorer constamment notre service.
Au plaisir de vous servir à nouveau !
Cordialement,
Risposta di Vencano
Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Yours Sincerely,
My order came in good amount of time…
My order came in good amount of time ....im was so pleasantly surprised ...most of the items were awesome ....i have had unclear customer service on a few items n on a return so it makes me nervous ...i still love the quality of clothes n hope that the customer service just keeps getting better n more clear....i love that my package came so quickly ...ty <3
6 ottobre 2021
Risposta di Vencano
Hi,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Yours Sincerely,
U handled the situation ok but still…
U handled the situation ok but still very upset
The top was messed up and am unable to replace it for the exact same one really it should have never been sent ouy
5 ottobre 2021
Risposta di Vencano
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
My dresses
I love my Vencano dresses!! They are good quality and the fabric is awesome! I’ve ordered almost 20 dresses from them and have not been disappointed . This is an excellent website that you can trust.
I highly recommend their dresses!
4 ottobre 2021
Risposta di Vencano
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
I have been pleased with most…
I have been pleased with most everything I have gotten through Vencano. They keep you informed if items are backorder or sold out.
4 ottobre 2021
Risposta di Vencano
Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Best Regards!
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