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Scopri cosa dicono le persone
Waited ages for what I had ordered and when I received them, they looked nothing like what I ordered. Went on to the return section to return, got my label which I forwarded to my computer to print a... Leggi di più
L'azienda ha risposto
You guys are fantastic! I've ordered many times, and you always deliver-good products, FAST deivery, good price, no problem with you, ever! I never returned anything, because when I didn't like so... Leggi di più
I have tried contacting the company several times to get a returns address and label but everytime I submit it says there is an error. Sent emails but also they bounce back with email address stated.... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Vencano, we love bringing you the latest dresses, shoes and accessories, right to your doorstep! With expert design and incredibly affordable prices, you can shop hassle-free and choose the right items for your budget. Our online storefront lets us bring you high quality items at excellent value.
Informazioni di contatto
Hong Kong
- www.vencano.com
2,7
Scarso
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
VE6010656943. Still waiting!!
VE6010656943
Still waiting for this order...
TWO MONTHS....
I have ordered before with no problems.... This is as my first problem but I will not order again and I do spend a lot with this company but I will not order again till I get this order!!!
15 novembre 2021
Non scritta su invito
Risposta di Vencano
Hi,
Thank you for your review! The order is suspended since more information needed to confirm. we truly value the security of our customer's information and we have measures in place to keep this information safe. This extra step of verification is meant to protect our valued guests and credit cardholders and we are so sorry for the inconvenience and frustration it has caused you! We will be sure to pass this feedback along to the proper teams for consideration.
Our records show that we have contacted you via email and made an effort to solve this problem. We hope it was to your satisfaction.
Please let us know if there is anything we can do for you from here. We would be more than happy to help in any way that we can!
Fast delivery good quality true to size
15 novembre 2021
Risposta di Vencano
Hi Julie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Yours Sincerely,
Super helpful Vencano staff!
I have made two orders with Vencano. I made my first order without creating a Vencano account and needed help finding the return forms. They were extremely prompt with their responses and continued to answer numerous questions about both orders. The shipping pleasantly arrived within 2 to 3 weeks. I am very happy with my purchases and will order again.
15 novembre 2021
Risposta di Vencano
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
Refund please
11 novembre 2021
Risposta di Vencano
Hi Julie,
Thanks for your review. and apologize for the inconvenience caused. Could you please clarify the problem you mentioned? here we check the order is delivered.
Our records show that we have contacted you via email and will provide our best solutions for you.
Please contact us back if you need any help. thanks for your time and patience.
Beware … if things don’t fit.
Beware … if things don’t fit.. I have just lost £9 for the privilege of trying a pair of sandals. I already ordered a size larger than I am usually but they were still too small … and have spent £9 to discover it !! Never again .. and absolutely not true to size !!
11 novembre 2021
Risposta di Vencano
Hi Helen,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
Our size chart may be a little different with yours in local. Could you please refer the size chart on our website to choose? and our customer service are ready to help our customers as well. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
Excelente qualidade e loja confiável.
A compra chegou super rápido no Brasil. Chegou em 10 dias, muito antes do esperado. O produto é lindo e de qualidade. Recomendo a loja
10 novembre 2021
Risposta di Vencano
Obrigado pelo seu comentário. Sua satisfação é nossa principal prioridade. e o incentivo nos manterá avançando.
Esperamos sinceramente que tenhamos mais chances de atendê-lo.
Beware this scam site - cheap imitations
Beware this scam site! The images they use are not from the actual products that they sell! They use great looking products and images, and you end up getting cheaply made, horrible looking, poor imitations that will probably not last past a week! It's also nearly impossible to get hold of them! I've sent emails to two different addresses and awaiting their response. Not happy. Even if I do manage to get a refund, people should be aware that what you see on their website is definitely not what you get and those images probably do not even belong to them!
9 novembre 2021
Risposta di Vencano
Hi,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
Here we check the refund request for the item value have been created. and we will urge the related departments to check on the refund. Usually the refund will be issued to once the return items received. hope you can understand.
Our records show that we have contacted you via email and made an effort to solve this problem. We hope it was to your satisfaction.
Please contact us back if you need any help.
This is a great site for fun clothes at…
This is a great site for fun clothes at crazy low prices. It pays to look at sizing chart for each item. I ordered 12 items and had 2 that were big. All of the items were well made and pretty for the prices.
9 novembre 2021
Risposta di Vencano
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I’d give it zero if I could!
I’d give it zero if I could!
Order: black strappy heels.
* delivery time was appalling.
* the size was way off, I ordered a 7. My friend who’s a 3 tried them on and they were only just too big on her. How is that a 7!!!
* tried to get in touch to return them and the website is so frustrating to use that it wouldn’t let me say why I wanted to return them, therefore not allowing me to print a label!
* I finally found an email and two weeks later I’m still waiting for a reply.
Would definitely not recommend as there are so many other good sites to use, it’s not even as though they were really cheap. So would rather go somewhere else!
7 novembre 2021
Risposta di Vencano
Hi,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.
This does not sound like a typical our experience at all.We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?
You can reply in the message.
Thank you for your time and effort. Looking forward to your reply.
Live the items Christmas pajamas
Live the items
Bought Christmas pajamas.
But would love if I can actually speak to a person
4 novembre 2021
Risposta di Vencano
Hi,
Apologize for the inconvenience caused.
If there are problems with this order, our customer service would like to help.
Here are 2 ways to contact us if you have any problem with your order.
1. Directly send email to service@vencano.com
2. Create a ticket under your account
To help us view the problems. would you please provide us with detailed order information.
Sorry that we failed to meet your expectations. we would appreciate another chance to earn your business.
Risposta di Vencano
Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
I order xlg
I order xlg which is what I wear. They let me return sent a form to enclose in my return which is suppose to go return receipt to guarantee my return. I ended up having a heart attack was in the hospital could not make the dead line. I reordered the correct size which I received tried to contact co at no avail. There is no way to contact co to have the return done. Also the large is still to big. Their sizes are way to big.
2 novembre 2021
Risposta di Vencano
Hi Sheila,
Thank you for your review. I’m sorry to hear you had such a frustrating experience. Please kindly note you can created return request on our website.
If there are problems with return, our customer service would like to help. Could you please click ' contact us' on our website to get timely reply?
To help us view the problems and offer you an effective solution, would you please provide us with detailed order information.
Sorry that we failed to meet your expectations. we would appreciate another chance to earn your business.
Have a good day!
I have placed 3 separate orders and…
I have placed 3 separate orders and aside from a few returns, I have been completely satisfied.
2 novembre 2021
Risposta di Vencano
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
My name is Kelly Bell I have been…
My name is Kelly Bell I have been trying to get ahold of you for about a week two weeks now I have a shipment that needs to go out you said I have 14 days to return my stuff and that gives me till October 9th I've been waiting for you to give me the mail slip so I could mail it package back to you I've had already done the return online I'm waiting on you my email is Franklin K stylist at yahoo.com that is one word by the way I've texted you and it's been sent back it's very hard getting through to you can someone please help me I paid I paid $336 for these closed and half of them don't fit I want my money back and I need that mail slip email out to me so I can print it out and put it on my package please get back to me agitated customer I don't know how many times I do this I looked on my emails I see nothing from you till like 10. I don't know how you're saying you keep getting in touch with me because you're not you're not sending me this lips you're saying I could return it but there's no mail slips to print out please get back to me so I could print this flip out put it on my package and mail this ship back to you thank you
1 novembre 2021
Non scritta su invito
Risposta di Vencano
Hi Kelly,
We're so sorry that shopping experience did not match your expectations.
Our records show that we have contacted you and made an effort to solve this problem. Honestly we have kept sending you emails since your review was received. and we did reply your emails yesterday. Could you please check your spam or the email setting? we will send you emails again. Hope you can receive our emails. Once the return items received, the refund will be issued to you as soon as possible.
Have a good day!
Fantastic order arrived prompt.
Fantastic order arrived prompt.
Value for money amazing
Everyone loves pink sequin top in my show performance tonight
Will order again
Thank you 😊
29 ottobre 2021
Non scritta su invito
Risposta di Vencano
Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward.
We sincerely hope that we will have more chances to serve you.
Risposta di Vencano
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
I have now ordered 3 different items…
I have now ordered 3 different items from Vencano
& I am very happy with the quality of the products for their price.
They arrived within 10 days
I will be ordering from Vencano again & I do recommend them.
27 ottobre 2021
Risposta di Vencano
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
the products are cheap and they want…
the products are cheap and they want you to pay to return them.
26 ottobre 2021
Non scritta su invito
Risposta di Vencano
Hi Judy,
Hope you have a nice day!
Thanks for your review and apologize for the inconvenience caused.
Please kindly note we have created the refund request for the return items. and the return label fee is charged by courier company. hope you can understand.
We are constantly improving our workmanship to provide better service to our customers. hope you can give us another chance to make you a happier customer.
Please contact us back if you need any help.
Nicest clothes
26 ottobre 2021
Risposta di Vencano
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Totally disappointed with my item I…
Totally disappointed with my item I ordered don't order anything from this site
25 ottobre 2021
Non scritta su invito
Risposta di Vencano
Hi,
Thank you for your feedback - we would love to hear what issues you encountered on our website so we can improve it.
To help us view the problems. would you please provide us with detailed order information.
Sorry that we failed to meet your expectations. we would appreciate another chance to earn your business.
Have a good day!
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