V12 Sports And Classics - Wolverhampton Recensioni 

Alex was very helpful. He explained all the options available us properly.

great experience great staff good deal realy appreciate thnku so much for gave me best deal

Visited V12 Sports and Classics Wolverhampton to look at a car. The staff were approachable and easy to talk to, which made the experience comfortable. Jess was lovely throughout. They were friendly and professional, with no pushy sales tactics. Although we didn’t end up purchasing the car, we felt well looked after during our visit.

Bought a car last October from the Wolverhampton branch and gave them a good review. I have in recent months changed my opinion but for some reason can't change my review. So here is a new one.
Car was great initially even though the rep was more interested in selling the warranty and paint work protection . Cars are at the top end of market value , well presented until you look closer. They all have an AA check which is a basic one. I had a short test drive and then the sell started. I bought the warranty but not the paint protection, which they then threw in for free ( because they jumped the gun and did it before I had said yes ). Now the issue. Car developed a major steering issue out side of the 3 month warranty so no problem let's use the expensive warranties 2000 warranty I was sold ....gold cover no less.....
Not worth the paper it's printed on. More loop holes than my granny's knitting and they insist you use there chosen garages for the inspection to verify the issue. Where they will then say it isn't covered.
If you do decide to buy a car from V12 just be mindful and don't buy the addons as they are a scam . I did approach V12 about there extended warranty they sold and they said it's nothing to do with them take it up with warranties 2000 . Utter tosh .

Went to purchase a car on 26/8/26
Great customer service by Josh.
Friendly and very helpful. Pleased with service and purchase of vehicle

Liam made the process of purchasing my BMW 2 Series Gran Coupe straightforward and stress-free. He was helpful without being pushy, which I really appreciated.

Unfortunately due to issues that came to light after purchasing my car from V12 Sports And Classics, I can only award one star, mainly for aftersales care. Overall very disappointing.

In reply to your standard answer, you need to be more joined up as a company and communicate with your other departments, especially the after sales, who I'm afraid put maximum profit before customer satisfaction.

I went here with a specific car in mind to test drive and then purchase outright no mess no fuss. Oh no, in-between arriving at 10.15am and leaving at 14.15pm we were Subject to some of the worst and most forceful sales tactics iv ever experienced. The salesman would not take no for an answer when trying to practically force us to buy one of their extended warranties or there bodywork Polish or a tracker system. The only reason I didn't walk out is because I wasn't going to go through that hell again at another car dealer. So ultimately I caved inorder to get the hell out of there but now we now had to wait another hour for what they call a valet. Oh my ! Well if i could put enough pictures on here to show you a v12 valet, what an absolute lie, there is no way on earth this car was valeted. All in all a horrific experience never will I return to a v12 dealership. If your paying by finance or want the extended warranties then this is the place, if not then stay away......v12 no means no

Very pleasant and professional customer service. Richard, who assisted us, was very friendly; he was knowledgeable and articulate. The car was ready for a test drive. The vehicle was flawless and exactly as we had expected. A very pleasant, family-like customer service experience.

Was interested in a BMW car, contacted company via online form, had an initial response to online form, then no reply from specific questions asked. A few days past before i eventually had a response and excuse for delay, however car had been sold during that time. I realise a deposit can reserve a car, but I’m reluctant to do that without basic questions being answered. My car search and cash continues elsewhere…….!

We arrived at v12 sports and classics having done a 2hr trip, we had done a online part ex on there site which when there was no where near the same figure but had already shown my daughter the car and she had fell in love with it. Had a test drive all good, I noticed it had different make tyres on front which isn't good as you should always change both if a problem. Bought car which we thought was a good price but not really as I had forgot about the £300 deposit i paid to reserve car my fault i know but so did they so this was lost on the part exchange. On driving car home the service fault came on 40 odd days late so there cars are not serviced. We have now had a service which isn't cheap at are local mercedes dealer and they found a cut on the inside of front tyre which had gone through the wire. New tyres on front needed. In hindsight was this car a bargain absolutely not anymore I honestly would have been better off buying from a main dealer.

They are very professional people and friendly l would recommend them to all my friends

This is the second car I’ve purchased from V12 Sports and Classics Wolverhampton. The process was clear and straightforward, and Sarda was very helpful on both occasions.

Met Daniel, who showed us round the car in question, he was straight talking and honest to deal with, which is exactly what is needed when buying a car you have saved up for over a long time.
There were a few points to talk about and with a check in with his manager a deal was done.
No additional charges or additions, which was refreshing.
Company A+++
Daniel A++++

Absolutely fantastic service and experience, which made buying a car a pleasure, credit to Daniel on this.

We will be certainly looking at their stock when I renew again.

Thanks again
Matt & Jess

Jess was really helpful and overall a great experience.

My husband purchased a Range Rover Velar from the Wolverhampton branch on 10th July. At the point of sale, we were specifically told that the passenger-side electric wing mirror was not working. We agreed to purchase the vehicle on the understanding that the fault would be repaired when we returned to have the GardX treatment completed.

Unfortunately, what should have been a straightforward repair has turned into an extremely frustrating experience.

We were promised that the branch manager would personally contact us the following week. No call came and I had to repeatedly chase the branch before eventually getting the vehicle booked in.

We then travelled over an hour back to Wolverhampton and spent around four hours at the dealership. The GardX was completed and they attempted to replace the wing mirror, but we were then told the replacement mirror didn’t solve the problem and would have to be returned because it was expensive.

We were subsequently promised that the vehicle would be collected from my husband’s workplace the following week, taken to an auto electrician, repaired and returned to him.

Again, nobody contacted us.

I eventually contacted Aftercare myself, who appeared to know nothing about what had been arranged.

Since then, at their request, we have taken the vehicle to a local garage for a diagnostic test. Around 10 historic faults were cleared, which the garage believed were associated with the vehicle previously having a flat battery, but this still hasn’t resolved the wing-mirror problem.

We are now being told to take the vehicle to a Range Rover main dealer for another diagnostic because they have the appropriate expertise. Why were we not advised to do this from the beginning?

What concerns me most is that this was a known fault when the vehicle was sold to us. We didn’t discover it weeks later. The dealership knew about it, told us about it and assured us that they would repair it.

Instead, we have spent our time travelling backwards and forwards, making phone calls, chasing promised callbacks and arranging diagnostic appointments for a fault that existed when the vehicle was purchased.

My husband is also expected to continue driving a vehicle with a passenger-side mirror that he cannot properly adjust, which we are understandably uncomfortable with.

I am particularly disappointed with the management of the Wolverhampton branch. There have been plenty of promises but very little follow-through.

Over-promising and seriously under-delivering.

We purchased what should have been a lovely vehicle and should have been enjoying it. Instead, less than two weeks into ownership, we are already making a formal complaint and trying to get the dealership to take responsibility for a fault they knew about from day one.

I sincerely hope someone now takes ownership of this situation and gets the vehicle repaired properly without us having to continue chasing.

UPDATE TO MY PREVIOUS REVIEW

Following my previous review, I was told that someone would be in touch regarding a £99 refund. Well, that hasn’t happened either.

I have now received the latest response to my formal complaint, and unfortunately my experience continues to get worse.

The passenger wing mirror fault was an issue from the time we purchased the vehicle and was raised from the outset. The vehicle was subsequently returned to the Wolverhampton branch, where we were told that a replacement mirror had been tried but had not resolved the problem and that an auto electrician would be required.

Despite this, I have now been told by the complaints department that the fault was “formally reported outside of the initial 30-day period” and that they will therefore not cover the £420 diagnostic fee requested by Land Rover Shrewsbury.

I simply do not understand how they can maintain that the fault was reported outside 30 days when this was an existing issue that was raised at the beginning and that the dealership themselves were already aware of and had attempted to rectify.

They are now expecting us to pay £420 for a main-dealer diagnostic report before they will even consider authorising further repair work.

After spending a considerable amount of money on a Range Rover Velar, I did not expect to be left chasing a fault that existed from the outset, paying hundreds of pounds simply to diagnose it, repeatedly chasing promised contact, and now also chasing a £99 refund that I was told would be arranged.

I have given the dealership and complaints department ample opportunity to resolve this reasonably.

I am now escalating the matter to the finance company and will provide them with the full timeline, correspondence and evidence showing when the fault was first raised. I will also pursue the complaint through appropriate external channels

V12 sports and classic is a great company with really nice staff that would work around your needs, I had a good experience purchasing my new vehicle from there.

The stuff at V 12 are very helpful very welcoming lovely reception area it was a nice experience very happy with the car 10 out of 10

Very friendly didn’t feel pressured around good experience would recommend

The vehicle was exactly as described in the ad and we were extremely pleased with the technical knowledge and customer service that rich gave to us throughout and after the transaction. I would highly recommend V12 sports and classics Wolverhampton. we will definitely be using them again without hesitation.