V12 Sports And Classics - Wolverhampton Recensioni 

Jess was really helpful and overall a great experience.

My husband purchased a Range Rover Velar from the Wolverhampton branch on 10th July. At the point of sale, we were specifically told that the passenger-side electric wing mirror was not working. We agreed to purchase the vehicle on the understanding that the fault would be repaired when we returned to have the GardX treatment completed.

Unfortunately, what should have been a straightforward repair has turned into an extremely frustrating experience.

We were promised that the branch manager would personally contact us the following week. No call came and I had to repeatedly chase the branch before eventually getting the vehicle booked in.

We then travelled over an hour back to Wolverhampton and spent around four hours at the dealership. The GardX was completed and they attempted to replace the wing mirror, but we were then told the replacement mirror didn’t solve the problem and would have to be returned because it was expensive.

We were subsequently promised that the vehicle would be collected from my husband’s workplace the following week, taken to an auto electrician, repaired and returned to him.

Again, nobody contacted us.

I eventually contacted Aftercare myself, who appeared to know nothing about what had been arranged.

Since then, at their request, we have taken the vehicle to a local garage for a diagnostic test. Around 10 historic faults were cleared, which the garage believed were associated with the vehicle previously having a flat battery, but this still hasn’t resolved the wing-mirror problem.

We are now being told to take the vehicle to a Range Rover main dealer for another diagnostic because they have the appropriate expertise. Why were we not advised to do this from the beginning?

What concerns me most is that this was a known fault when the vehicle was sold to us. We didn’t discover it weeks later. The dealership knew about it, told us about it and assured us that they would repair it.

Instead, we have spent our time travelling backwards and forwards, making phone calls, chasing promised callbacks and arranging diagnostic appointments for a fault that existed when the vehicle was purchased.

My husband is also expected to continue driving a vehicle with a passenger-side mirror that he cannot properly adjust, which we are understandably uncomfortable with.

I am particularly disappointed with the management of the Wolverhampton branch. There have been plenty of promises but very little follow-through.

Over-promising and seriously under-delivering.

We purchased what should have been a lovely vehicle and should have been enjoying it. Instead, less than two weeks into ownership, we are already making a formal complaint and trying to get the dealership to take responsibility for a fault they knew about from day one.

I sincerely hope someone now takes ownership of this situation and gets the vehicle repaired properly without us having to continue chasing.

UPDATE TO MY PREVIOUS REVIEW

Following my previous review, I was told that someone would be in touch regarding a £99 refund. Well, that hasn’t happened either.

I have now received the latest response to my formal complaint, and unfortunately my experience continues to get worse.

The passenger wing mirror fault was an issue from the time we purchased the vehicle and was raised from the outset. The vehicle was subsequently returned to the Wolverhampton branch, where we were told that a replacement mirror had been tried but had not resolved the problem and that an auto electrician would be required.

Despite this, I have now been told by the complaints department that the fault was “formally reported outside of the initial 30-day period” and that they will therefore not cover the £420 diagnostic fee requested by Land Rover Shrewsbury.

I simply do not understand how they can maintain that the fault was reported outside 30 days when this was an existing issue that was raised at the beginning and that the dealership themselves were already aware of and had attempted to rectify.

They are now expecting us to pay £420 for a main-dealer diagnostic report before they will even consider authorising further repair work.

After spending a considerable amount of money on a Range Rover Velar, I did not expect to be left chasing a fault that existed from the outset, paying hundreds of pounds simply to diagnose it, repeatedly chasing promised contact, and now also chasing a £99 refund that I was told would be arranged.

I have given the dealership and complaints department ample opportunity to resolve this reasonably.

I am now escalating the matter to the finance company and will provide them with the full timeline, correspondence and evidence showing when the fault was first raised. I will also pursue the complaint through appropriate external channels

V12 sports and classic is a great company with really nice staff that would work around your needs, I had a good experience purchasing my new vehicle from there.

The stuff at V 12 are very helpful very welcoming lovely reception area it was a nice experience very happy with the car 10 out of 10

Very friendly didn’t feel pressured around good experience would recommend

The vehicle was exactly as described in the ad and we were extremely pleased with the technical knowledge and customer service that rich gave to us throughout and after the transaction. I would highly recommend V12 sports and classics Wolverhampton. we will definitely be using them again without hesitation.

I have brought from V12 before, all was explained exceptionally well, they took the time to explain all the options, the first car I brought that’s why I went back for my next car
Car are good quality and value for money, and drive away same day
Thank you

I purchased a 2-year Gold warranty through this company in March 2025. Just 17 months later, the front suspension arm failed. An independent inspection confirmed EXCESSIVE wear — meaning the part wore out prematurely.

Here is what they did:

❌ Claimed it was "wear and tear" — yet their OWN policy defines "worn out" as reaching the END of normal working life. A suspension arm does NOT reach end of life at 77,369 miles. Their own inspector confirmed it was excessively worn — meaning it failed PREMATURELY. That is a DEFECT, not wear.

❌ Excluded the part from coverage — listing only shock absorbers and springs under suspension. Lateral arms are major structural safety components essential to steering — yet conveniently omitted from their covered list. They sell a "Gold" plan that simply doesn't cover the parts that actually fail.

❌ Ignored my statutory rights — their own policy explicitly states: "Nothing in this agreement affects your statutory rights." Yet they refused to acknowledge the Consumer Rights Act 2015, which requires goods to be durable and fit for purpose. A part failing in 17 months is NOT reasonable durability.

❌ Passed the buck — say it's the dealer's responsibility. The dealer says it's the warranty. Meanwhile, I paid for 2 years of peace of mind and got ZERO protection.

Summary: They happily took my premium. When a part fails well within the warranty period, they:

• Redefine words to suit themselves

• Hide behind exclusions buried in fine print

• Refuse to honour basic durability standards

Do NOT buy a warranty from this company. They will find ANY excuse to reject your claim. Unfair, unprofessional, and completely lacking in integrity.

I visited V12 Sports and Classics Wolverhampton to sort out finance for a car. Everything was explained clearly, and the process felt straightforward. There was no sense of being rushed at all.

Car good & sales lady Rahaf was very friendly & didn't rush or pressure us.
Obviously they have various add-on products to sell you. I felt the warranty from past experience was over priced for limited cover so have now bought my own for a lot less & much higher claim level.

Thanks for being ready to help

The whole experience was great from start to finish staff friendly gave great service

Friendly, knowledgeable, not pushy staff, really good price and good comms

Deontae gave great service and balanced advice throughout the process. Very pleasant buying experience.

I recently visited V12 Sports and Classics Wolverhampton to purchase a car. The staff were friendly and professional, which made the process much easier. I felt looked after during the whole experience and was made to feel at ease throughout. It was clear they valued me as a customer, which stood out. Deontae and Harmi were both really helpful. Everything was explained clearly, and I didn’t feel rushed or pressured at any point. Deontae and Harmi have both been amazing. Thank you!

Smooth experience

Skywell BE11 BUYERS PLEASE BE CAREFUL

If you brought a Skywell Be11 from V12 like me. You got fooled by deceptive marketing and like me you probably got a faulty/mis described car.

Here's a list of all the issues with my car that I've had to reject under my consumer rights.

1. Charging lock fault. A serious and potentially fatal hazard. When plugging my be11 on charge it wouldn't lock the cable. Meaning a live cable could be unplugged by hand.

2. Charging speed fault. The car refuses to charge on domestic home chargers are the correct 7.4kw speed. Often caps to 3kw making it impossible to be useable.

3. Charging drop outs. My car lost charge sessions many times.

4. Faulty tpms . Despite correct pressures my car wouldn't stop warning about faulty pressures.

5. False advertising , 7 years manufacturers warranty does not exist. V12 falsely advertised the car with incorrect information.

6. Ancient car. My car was a brand new 2026 on a 26 PLate reg with DVLA June 2026. but when inspecting the car the tyres, glass, seat belts were all from 2024, and the actual certificate of conformity and Vin code shows my car was built Jan 2025. But they sold me this old stock as a brand new 2026 car in July 2026 . The car was 18 months old at the time of our purchase, so not 'brand new'

Icing on the cake is the awful customer services from v12, constant goal posts and deceptive delaying tactics to avoid rejection and then to delay refunding.

My timeline
Car purchased 5th July, car rejected 6th July. Argued my case daily, and didn't get formal rejection acceptance till 13th July. Car was returned and as of 25th July my funds have still not been returned for this lemon of a car.

Do not trust V12 when it comes to buying a Skywell.

Staff are rude, talk over you on the phone, will drive you up the wall.

Know your consumer rights and use the above list. If you suspect anything with you Skywell reject it using my above insights into the various problems.

If you're thinking of buying a Skywell, don't. The cars are unsafe and shouldn't be on the road. They also have another fault of the accelerator pedal continuing to accelerate for 2 seconds after removing your foot off the pedal after quick acceleration. This is DANGEROUS when over taking on UK roads.

Don't trust v12 and don't trust Skywell .

The experience was great and the staff are experienced. The service is good. High recommend.

Good selection of cars at competitive prices and friendly staff.

I bought my 3 year old Fiesta ST Line X there two weeks ago and it was a straightforward process to book an appointment for a test drive, purchase and then collect the car. I would use them again.

Very good experience from start to finish
Good advise and customer care didn't feel rushed or any hard selling .Great car good price would definitely recommend!